As one of the most essential tools in the current market, Help Desk Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Zendesk and Genesys DX. For a better product experience, Zendesk offers customer support on Email, Phone, Live Support, Training and Tickets and Genesys DX offers customer support on Email, Phone, Live Support and Tickets.
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zendesk vs Genesys DX with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, Genesys DX has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Zendesk and Genesys DX based on their key features and functionalities to pick the right one for your business.
- Appointment Management
- Community Forums
- Macros
- Customer Portal
- Multi Channel Support
- Self Service Portal
- Ticketing System
- Api Integration
- Performance Metrics
- Sla Management
- Customer Database
- Real Time Monitoring
- Ticket Views
- Ai Powered Bots
- Audit Trail
- Appointment Management
- Community Forums
- Macros
- Customer Portal
- Multi Channel Support
- Self Service Portal
- Ticketing System
- Api Integration
- Performance Metrics
- Sla Management
- Customer Database
- Real Time Monitoring
- Ticket Views
- Ai Powered Bots
- Audit Trail
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and Genesys DX for better insights.
Awards
Zendesk and Genesys DX have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Zendesk and Genesys DX in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 90 reviews while Genesys DX has not received any reviews. Be the first one to write Genesys DX review
Pros
The software offers a user-friendly interface and a robust ticketing system.
Posted by - Bhumika A
Pros
Zendesk offers a wide range of customer support tools and features, making it easy to efficiently manage customer inquiries and provide excellent service.
Posted by - waji haider
Cons
Maintains the billing system, provides a list of the remaining balance, always updates the current records, is flexible in nature, and is easy to set up and quick to install.
Posted by - Jonathan
Cons
Customer Relationship Management (CRM) that helps in viewing customer profiles and interaction history in one place, and also tracks customer journeys and preferences for personalized service.
Posted by - Peris Juma
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Zendesk and Genesys DX. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zendesk and Genesys DX. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zendesk and Genesys DX work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zendesk and Genesys DX and learn how they operate. Explore the company name, its location, and more!
Genesys
Daly City
Alternatives
FAQs
Yes, Zendesk and Genesys DX provide a free trial to its users.
Zendesk provides customer support over various channels including phone, email, live support and tickets, and Genesys DX provides customer support over phone, email, live support and more.
Key features of Zendesk include ticketing system, automations, macros, customizable branding, multi channel support, knowledge base, while Genesys DX offers features, such as real time chat, chatbot integration, co browsing, file sharing.
Zendesk is suitable for Freelancer, Startups, SMBs & Enterprises, whereas Genesys DX is suitable for Startups, SMBs, Mid-Market & Enterprises.
Zendesk
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