As one of the most essential tools in the current market, Help Desk Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Zendesk and Genuity. For a better product experience, Zendesk offers customer support on Email, Phone, Live Support, Training and Tickets and Genuity offers customer support on Email, Phone, Live Support and Tickets.
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List of All Help Desk Software
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Plans and Pricing
Compare pricing of Zendesk vs Genuity with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, Genuity has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Zendesk and Genuity based on their key features and functionalities to pick the right one for your business.
- Email Integration
- Task Management
- Self Service Portal
- Community Forums
- Real Time Monitoring
- Performance Metrics
- Sla Management
- Customer Database
- Audit Trail
- Social Media Integration
- Multi Channel Support
- Case Management
- Automations
- Api Integration
- Mobile App
- Email Integration
- Task Management
- Self Service Portal
- Community Forums
- Real Time Monitoring
- Performance Metrics
- Sla Management
- Customer Database
- Audit Trail
- Social Media Integration
- Multi Channel Support
- Case Management
- Automations
- Api Integration
- Mobile App
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and Genuity for better insights.
Awards
Zendesk and Genuity have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Zendesk and Genuity in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 104 reviews while Genuity has not received any reviews. Be the first one to write Genuity review
Pros
a cloud-based portal linked to live chat, reporting, and a knowledge base with efficiency.
Posted by - Juliah Toweett
Pros
Impressively flexible customization options offered by Zendesk let companies mold the platform to fit their own requirements and brand. Agents can access the platform and answer client inquiries while theyre on the move with Zendesks mobile apps.
Posted by - danny rayson
Cons
The mobile app could be more robust; some features are limited compared to the desktop version, making it challenging to manage support tickets on the go.
Posted by - Gilian kipkosgei
Cons
Customization could be improved, and pricing could be more flexible for smaller businesses.
Posted by - Baadshah khan123
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Zendesk and Genuity. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zendesk and Genuity. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zendesk and Genuity work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zendesk and Genuity and learn how they operate. Explore the company name, its location, and more!
Genuity
Alternatives
FAQs
Zendesk and Genuity cater to which types of businesses?
Zendesk is suitable for Freelancer, Startups, SMBs & Enterprises, whereas Genuity is suitable for Startups, SMBs & Enterprises.
What level of customer support can I expect from Zendesk and Genuity?
Zendesk provides customer support over various channels including phone, email, live support and tickets, and Genuity provides customer support over phone, email, live support and more.
What are the key features of Zendesk and Genuity?
Key features of Zendesk include ticketing system, automations, macros, customizable branding, multi channel support, knowledge base, while Genuity offers features, such as ticket management, knowledge base, automated workflows, customizable dashboards.
For what other purposes can Zendesk and Genuity be used?
Apart from being a Help Desk software, Zendesk can be used as a crm software, quality management software, ticketing management software and help desk software, while Genuity can be utilized as a expense management software, vendors management software and telecom expense management software.
Do Zendesk and Genuity offer a free trial?
Yes, Zendesk and Genuity provide a free trial to its users.
Zendesk
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