Are you struggling to find the perfect Help Desk Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Zendesk vs. Gorgias all in one place to simplify your decision-making process. Zendesk is rated 4.6 while Gorgias is rated 5.0.

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Plans and Pricing

Compare pricing of Zendesk vs Gorgias with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, Gorgias comes in 3 packages: Basic, Pro, Advanced.

Support Team
$ 19

Agent/Month

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Support Professional
$ 55

Agent/Month

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Support Enterprise
$ 115

Agent/Month

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Suite Team
$ 55

Agent/Month

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Suite Growth
$ 89

Agent/Month

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Suite Professional
$ 115

Agent/Month

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Suite Enterprise
$ 169

Agent/Month

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Basic
$ 60

Per Month

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Pro
$ 200

Per Month

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Advanced
$ 500

Per Month

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Free
$ 0

Per Month

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Growth
$ 14

Per Month

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Pro
$ 50

Per Month

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Enterprise
$ 79

Per Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and Gorgias for better insights.

Awards

Zendesk and Gorgias have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

Zendesk Award
Zendesk Award
Zendesk Award

Payment Type

Below is the comparison of the starting price and payment method of Zendesk and Gorgias. You can purchase Zendesk with Agent/Month payment plans. Whereas, Gorgias provides Per Month payment plans. Zendesk provides a free trial whereas, Gorgias does not provide a free trial.

Free Trial

Monthly

Yearly

Free Trial

Monthly

Free Trial

Monthly

Yearly

Features

Compare between Zendesk and Gorgias based on their key features and functionalities to pick the right one for your business.

Audit Trail

Case Management

Task Management

Appointment Management

API Integration

Customer DataBase

Performance Metrics

Social Media Integration

Self Service Portal

Assignment Management

Real Time Monitoring

Live chat system

Archiving & Retention

Feedback Management

Surveys & Feedback

Call Center Management

IVR / Voice Recognition

Activity Tracking

Campaign Management

Knowledge Base

Blended Call Center

Call Logging

Progressive Dialer

Alerts/Escalation

Automated Routing

Community Forums

Multiple Brands Products

Ticket Management

Help Desk Management

Issue Tracking

Macros

Online Forums

Problem Management

Service Level Agreement (SLA) Management

Third Party Integration

Corrective Actions (CAPA)

Event Triggered Actions

Interaction Tracking

Churn Management

Communication Management

Multi-Channel Communication

Predictive Analytics

Customer Engagement

Asset Tracking

Customer Service Analytics

Reporting & statistics

Account Alerts

Customer Experience Management

Reporting/Analytics

Canned Responses

Account Management

Multi-Language

Cataloging/Categorization

Queue Management

Customer Complaint Tracking

Availability Management

CMDB

Notifications and alerts

Activity Dashboard

Read More

Document Management

Email Integration

Inventory Management

Customizable Branding

Alerts/Escalation

Automated Routing

Service Desk (ITIL ITSM)

Ticket Management

Issue Tracking

Network Monitoring

Interaction Tracking

Multi-Channel Communication

Real Time Chat

IT Asset Management

Read More

Email Integration

Customer DataBase

Online Activation

Social Media Integration

Self Service Portal

Live chat system

Collaboration

Email Management

Billing & Invoicing

Surveys & Feedback

Dashboard

Knowledge Base

Alerts/Escalation

Automated Routing

Community Forums

Inbox Queue Management

Incident Management

Ticket Management

Help Desk Management

Issue Tracking

Online Forums

Problem Management

Service Level Management

Service Level Agreement (SLA) Management

Event Logs

Customer Segmentation

Push Notifications

Scenario Planning

SLA Management

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Overall Ratings

Compare how Zendesk stacks up against Gorgias in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.6

Ease of use

Out of 5

Value for money Value for money 4.6

Value for money

Out of 5

Customer support Customer support 4.6

Customer support

Out of 5

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.4

Value for money

Out of 5

Customer support Customer support 4.4

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Zendesk and Gorgias in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 30 reviews while Gorgias has 2 reviews

Munni Devi

Great user interface and customer support

Pros

One of the most impressive aspects of Zendesk is its user-friendly interface and customizable features, allowing businesses to tailor their customer support processes to their specific needs easily.

Cons

Some users have noted areas where Zendesk could improve, such as enhancing the search functionality within the knowledge base, providing more advanced automation options, and streamlining certain aspects of the interface for easier navigation.

Read all 30 reviews
Neha

Perfect for documenting business processes in one easy-to-access place

Pros

I love that the tool offers advanced text styling and formatting options along with dedicated features to structure content interactively.

Cons

There were issues related to speed initially. But that was just for a couple of hours and the tool soon started functioning at its normal speed.

Read all 2 reviews
Jemin

Liked Trail and API Support for developers

Pros

I liked the Developer support and API documentation for customization and implementation in a private service.

Cons

Some more detailed services are confusing to the user. Some features have the same meaning but are represented differently.

Read all 25 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Help Desk Software. Zendesk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Gorgias is available on Web App desktop platforms.

Windows

MacOs

IOS

Android

Web App

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Zendesk with Gorgias. Zendesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Gorgias provides Email.

phone

email

live support

tickets

training

email

phone

email

live support

tickets

training

Languages Supported

Zendesk and Gorgias are supported in the following languages.

Chinese

Danish

Dutch

English

French

German

Italian

Japanese

Korean

Polish

Portuguese

Russian

Slovenian

Spanish

Swedish

Thai

Turkish

English

Arabic

Chinese

Czech

Danish

Dutch

English

Finnish

French

German

Italian

Japanese

Korean

Norwegian

Polish

Portuguese

Russian

Spanish

Swedish

Turkish

Typical Customer

The target customer base of Zendesk vs Gorgias is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMEs

Enterprises

Startups

SMEs

Agencies

Enterprises

Startups

Enterprises

SMEs

Freelancer

Integrations

Find out which tools Zendesk and Gorgias integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!

Trello

Mailchimp Activity

Shopify

Salesforce

Klaus

Proactive Campaigns

Tymeshift

TeamViewer

Unbabel

Narvar

(Not Provided by Vendor)

Whatsapp

Slack

Shopify

Salesforce

Microsoft Teams

Mailchimp

Video

To gain a better understanding of how these Zendesk and Gorgias work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Zendesk and Gorgias and learn how they operate. Explore the company name, its location, and more!

Company Name :

Zendesk

Headquarter :

San Francisco

Website :

Visit Website

Company Name :

Gorgias Inc

Headquarter :

San Francisco

Website :

Visit Website

Company Name :

Freshworks

Headquarter :

Chennai

Website :

Visit Website

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