Are you struggling to find the perfect Help Desk Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Zendesk vs. Groove Help Desk all in one place to simplify your decision-making process. Zendesk is rated 4.5 while Groove Help Desk is rated 5.0.
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zendesk vs Groove Help Desk with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, Groove Help Desk comes in 2 packages: Starter, Team.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Zendesk and Groove Help Desk based on their key features and functionalities to pick the right one for your business.
- Live Chat
- Customer Portal
- Performance Metrics
- Audit Trail
- Email Integration
- Assignment Management
- Real Time Monitoring
- Macros
- Automations
- Multi Channel Support
- Sla Management
- Community Forums
- Integrations
- Knowledge Base
- Collaboration Tools
- Live Chat
- Customer Portal
- Performance Metrics
- Audit Trail
- Email Integration
- Assignment Management
- Real Time Monitoring
- Macros
- Automations
- Multi Channel Support
- Sla Management
- Community Forums
- Integrations
- Knowledge Base
- Collaboration Tools
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and Groove Help Desk for better insights.
Awards
Zendesk and Groove Help Desk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Zendesk and Groove Help Desk in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 109 reviews while Groove Help Desk has 1 review
Pros
Impressively flexible customization options offered by Zendesk let companies mold the platform to fit their own requirements and brand. Agents can access the platform and answer client inquiries while theyre on the move with Zendesks mobile apps.
Posted by - danny rayson
Cons
When connecting Zendesks chat and messaging features with other applications and platforms, some users have encountered difficulties, although Zendesks user interface is typically easy to use.
Posted by - danny rayson
Pros
The most impressive thing about Groove was their service and their short resolution time.
Posted by - Anmol Agarwal
Cons
It can be helpful if we use it on multiple platforms.
Posted by - Anmol Agarwal
Specifications
Check out the specifications of Zendesk and Groove Help Desk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zendesk and Groove Help Desk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
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Company Details
Get insight into the company details Zendesk and Groove Help Desk and learn how they operate. Explore the company name, its location, and more!
Groove
Baltimore
Alternatives
FAQs
Do Zendesk and Groove Help Desk offer a free trial?
Yes, Zendesk and Groove Help Desk provide a free trial to its users.
Which is the better option between Zendesk and Groove Help Desk?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Zendesk has an advantage over Groove Help Desk.
Which mobile platforms do Zendesk and Groove Help Desk support?
Zendesk supports Android and IOS, while Groove Help Desk supports IOS.
What are the key features of Zendesk and Groove Help Desk?
Key features of Zendesk include ticketing system, automations, macros, customizable branding, multi channel support, knowledge base, while Groove Help Desk offers features, such as ticket management, email integration, knowledge base, customer portal.
Zendesk and Groove Help Desk cater to which types of businesses?
Zendesk is suitable for Freelancer, Startups, SMBs & Enterprises, whereas Groove Help Desk is suitable for Startups, SMBs & Mid-Market.
Zendesk
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