In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zendesk versus Halo Service Desk. To get better insight, here’s how users have rated these products. Zendesk is rated 4.6 while Halo Service Desk is rated 4.4.

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Plans and Pricing

Compare pricing of Zendesk vs Halo Service Desk with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, Halo Service Desk comes in 1 packages: All-in-One Service Desk.

Support Team
$ 19

Agent/Month

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Support Professional
$ 55

Agent/Month

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Support Enterprise
$ 115

Agent/Month

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Suite Team
$ 55

Agent/Month

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Suite Growth
$ 89

Agent/Month

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Suite Professional
$ 115

Agent/Month

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Suite Enterprise
$ 169

Agent/Month

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All-in-One Service Desk
$ 55

User/Month

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Standard Edition
$ 8

Technician/Month

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Professional Edition
$ 16

Technician/Month

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Enterprise Edition
$ 49

Technician/Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and Halo Service Desk for better insights.

Awards

Zendesk and Halo Service Desk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

Zendesk Award
Zendesk Award
Zendesk Award

Payment Type

Below is the comparison of the starting price and payment method of Zendesk and Halo Service Desk. You can purchase Zendesk with Agent/Month payment plans. Whereas, Halo Service Desk provides User/Month payment plans. Zendesk provides a free trial whereas, Halo Service Desk does not provide a free trial.

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Compare between Zendesk and Halo Service Desk based on their key features and functionalities to pick the right one for your business.

Audit Trail

Case Management

Task Management

Appointment Management

API Integration

Customer DataBase

Performance Metrics

Social Media Integration

Self Service Portal

Assignment Management

Real Time Monitoring

Live chat system

Archiving & Retention

Feedback Management

Surveys & Feedback

Call Center Management

IVR / Voice Recognition

Activity Tracking

Campaign Management

Knowledge Base

Blended Call Center

Call Logging

Progressive Dialer

Alerts/Escalation

Automated Routing

Community Forums

Multiple Brands Products

Ticket Management

Help Desk Management

Issue Tracking

Macros

Online Forums

Problem Management

Service Level Agreement (SLA) Management

Third Party Integration

Corrective Actions (CAPA)

Event Triggered Actions

Interaction Tracking

Churn Management

Communication Management

Multi-Channel Communication

Predictive Analytics

Customer Engagement

Asset Tracking

Customer Service Analytics

Reporting & statistics

Account Alerts

Customer Experience Management

Reporting/Analytics

Canned Responses

Account Management

Multi-Language

Cataloging/Categorization

Queue Management

Customer Complaint Tracking

Availability Management

CMDB

Notifications and alerts

Activity Dashboard

Read More

Asset Management

Audit Trail

Case Management

Document Management

Email Integration

Help Desk

Inventory Management

Knowledge Management

Project Management

Survey Management

Task Management

Vendor Management

Appointment Management

Call Center

Territory Management

Sales Forecasting

Opportunity Management

Lead Management

Contact Management

Call Routing

Call Recording

Commission management

Dispatching

Inventory control

Work order management

Customer DataBase

Equipment Management

Call Management

Channel Management

Field Sales Management

Performance Metrics

Proposal Generation

Referral Tracking

Online Activation

Social Media Integration

Onboarding

Self Service Portal

Assignment Management

Customizable Branding

Offline Form

Real Time Monitoring

File Sharing

Live chat system

Workflow Management

Compliance Management

Collaboration

Electronic Signature

Email Management

Print Management

Inventory Tracking

Real Time Comparisons

Supplier Management

Issue Management

Billing & Invoicing

Commercial Properties

Payment Processing

Residential Properties

Barcoding / RFID

Feedback Management

Surveys & Feedback

Dashboard

Call Monitoring

Predictive Dialer

Activity Tracking

Campaign Management

Software Inventory

Admissions Management

Procurement Management

Analytics

Scheduling

Knowledge Base

Blended Call Center

Call Logging

Call Scripting

Escalation Management

Inbound Call Center

Manual Dialer

Outbound Call Center

Queue Manager

Version Control

Alerts/Escalation

Automated Routing

Community Forums

Contract Management

Inbox Queue Management

Incident Management

Known Issue Management

Multiple Brands Products

Service Desk (ITIL ITSM)

Ticket Management

Help Desk Management

Issue Tracking

Macros

Online Forums

Problem Management

Requirements Review

Service Level Management

Service Level Agreement (SLA) Management

Software Metrics

Third Party Integration

To-Do List

Audit Management

Corrective Actions (CAPA)

Calendar Management

Dispatch Management

Inspection Management

Maintenance Scheduling

Maintenance Tracking

Routing

Requisition Management

Call Sharing

File Transfer

Instant Retrieval

Forms Management

Server Performance

Uptime Monitoring

Event Logs

Event-Based Notifications

FTP Monitoring

Mail Server Monitoring

Transaction Monitoring

Uptime Reporting

Email Monitoring

User Activity Monitoring

Contact Database

Backlog Management

Service History

Warranty Management

Asset Budgeting

Asset Lifecycle Management

Cost Tracking

Network Monitoring

Job Management

Team Management

Interaction Tracking

Configuration Management

Change Management

Website Visitor Tracking

Depreciation Management

Disposal Management

Customer Segmentation

Incident Reporting

Push Notifications

Device management

Curriculum Management

Enrollment Management

K-12

School District

Student Information / Records

Policy Management

Response Management

Sentiment Analysis

Social Media Monitoring

Social Media Metrics

Maintenance Management

Churn Management

Communication Management

Community Management

Content Syndication

Feedback Collection

Video Content

Multi-Channel Communication

Data Visualization

Predictive Analytics

Release Management

Service Catalog Management

Newsletter Management

Template Management

Customer Engagement

Asset Tracking

Mobile Access

Preventive Maintenance

Service History Tracking

For Developers

For Sales

Anti Virus

Internet Usage Monitoring

Web Threat Management

Web Traffic Reporting

Brainstorming

Chat / Messaging

Discussion Boards

Templates

Remote Access

Usage Reporting

Customer Support Tracking

Email Response Control

Notes Management

Team Chat

Screen Sharing

Approval Workflow

Buy Side (Suppliers)

Completion Tracking

Full Text Search

Government Contracts

Sell Side (Customers)

Specialty Contracts

Email Marketing

Document Storage

Search

Data Integration

Spam Blocker

Whitelisting / Blacklisting

Live Chat

Email Distribution

Filtering

Collaborative inbox for teams

Shared Mailboxes

Saas helpdesk software

Email Delegation for Gmail

Share Emails in Gmail

Shared Gmail Labels

Email notes for Gmail

Email reminders and snooze

Equipment Tracking

Account Alerts

Customer Lifecycle Management

Usage Tracking / Analytics

Schools

Prioritization

Action Management

Multi-Channel Collection

Text Analysis

Trend Analysis

Employee Database

Reporting/Analytics

Canned Responses

Geo Targeting

Proactive Chat

Campaign Tracking

Change Calendar

Change Planning

Content Management

Location Tracking

Diagnostic Tools

Real Time Chat

Session Recording

Session Transfer

Chatbot

For Healthcare

Process/Workflow Automation

Virtual Personal Assistant (VPA)

Code-free Development

Scenario Planning

Interactive Content

Knowledge Base Management

IT Asset Management

Device Targeting

Expiry Notifications

Mobile Notifications

Visual Notifications

Quotes/Estimates

Time Clock

Baseline Manager

Root-Cause Diagnosis

Compliance Tracking

Payment Collection in the Field

Warranty Tracking

Account Management

Contract Lifecycle Management

Pre-built Templates

Audit Trails

Check-in / Check-out

Depreciation Tracking

Disposal Tracking

Billing for Data

Billing for Voice

Chargeback Tracking

Contract Negotiation

Fixed Line Compatibility

Internal Cost Allocation

Mobile Line Compatibility

Customer Profiles

Data Matching

GDPR Compliance

Personalization

Relationship Mapping

Behavioral Analytics

Predictive Modeling

Archiving

Virtual Assistant

On-Screen Chats

Pre-configured Bot

Multi-Language

Financial Aid Management

Real Time Editing

Cataloging/Categorization

Email Archiving

License Management

Capacity Monitoring

On-Demand Communications

Activity / News Feed

Decision Tree

Contract/License Management

Patch Management

Real-time Chat

Chat/Messaging

Discussion Threads

Batch Communications

Channel Attribution

Customer Journey Mapping

ROI Tracking

Website Analytics

Interactive Voice Response

Queue Management

Alerts / Escalation

Issue Auditing

Recurring Issues

Ticket/Issue Tracking

Issue Scheduling

Customer Complaint Tracking

Quality Assurance Management

Reservations

Independent/Private

Activity Log

Availability Management

Release & Deployment Management

Remediation

CMDB

SLA Management

Hardware Inventory

Service Reporting

Shared Inboxes

Signature Management

Troubleshooting Reports

Complaint Classification

QR Codes

Software License Management

Mass Notifications

Two-Way Communication

Transfers/Routing

Scheduled Messaging

Service Catalog

Backup Management

IP Address Monitoring

Bandwidth Monitoring

Network Diagnosis

SLA Monitoring

Remote Systems Monitoring

Vegetation Mapping

Notification Scheduling

Message Personalization

Multiple Scripts

Phone Key Input

Text to Speech

Voice Customization

Voice Mail

2-Way Messaging

Network Resource Management

Server Monitoring

Multi-Patch Deployments

Network Wide Management

Custom Patches

Remote Protection

Intent Recognition

Impact Management

Read More

Asset Management

Document Management

Email Integration

Project Management

Customer DataBase

Online Activation

Social Media Integration

Self Service Portal

Billing & Invoicing

Surveys & Feedback

Knowledge Base

Alerts/Escalation

Automated Routing

Community Forums

Contract Management

Inbox Queue Management

Incident Management

Known Issue Management

Multiple Brands Products

Service Desk (ITIL ITSM)

Ticket Management

Help Desk Management

Issue Tracking

Macros

Online Forums

Problem Management

Requirements Review

Service Level Management

Service Level Agreement (SLA) Management

Software Metrics

Third Party Integration

To-Do List

Asset Lifecycle Management

Workflow Automation

Network Monitoring

Business Rules Management

Change Management

Push Notifications

Preventive Maintenance

Live Chat

Mobile Notifications

User Provisioning

CMDB

Endpoint Management

Software License Management

Service Catalog

Service desk and help desk functionalities

Self-Service Portal

Read More

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Overall Ratings

Compare how Zendesk stacks up against Halo Service Desk in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.6

Ease of use

Out of 5

Value for money Value for money 4.6

Value for money

Out of 5

Customer support Customer support 4.6

Customer support

Out of 5

Feature Feature 4.4

Feature

Out of 5

Ease of use Ease of use 4.4

Ease of use

Out of 5

Value for money Value for money 4.4

Value for money

Out of 5

Customer support Customer support 4.4

Customer support

Out of 5

Feature Feature 4.8

Feature

Out of 5

Ease of use Ease of use 4.8

Ease of use

Out of 5

Value for money Value for money 4.8

Value for money

Out of 5

Customer support Customer support 4.8

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Zendesk and Halo Service Desk in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 29 reviews while Halo Service Desk has 5 reviews

Bosko Adzic

Zendesk - great Customer Support tool

Pros

The ability to set it up in such a way that it is connected to company's social media platforms, in order to pick up, analyze and respond properly and in a very short period of time. It is an essential tool for us to communicate with our clients.

Cons

It is not an actual con or a down side, it's just the way Zendesk operates - it requires a lot of setting up in order for it to be able to process inquiries properly and give correct answers.

Read all 29 reviews

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Mudit Mishra

I used this for a good time, it's best

Pros

Just awesome

Cons

I didn't find that

Read all 5 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Help Desk Software. Zendesk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Halo Service Desk is available on Web App, Windows, MacOs desktop platforms.

Windows

MacOs

IOS

Android

Web App

Windows

MacOs

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Zendesk with Halo Service Desk. Zendesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Halo Service Desk provides Email, Phone, Live Support, Training and Tickets.

phone

email

live support

tickets

training

phone

email

live support

tickets

training

phone

email

live support

tickets

training

Languages Supported

Zendesk and Halo Service Desk are supported in the following languages.

Chinese

Danish

Dutch

English

French

German

Italian

Japanese

Korean

Polish

Portuguese

Russian

Slovenian

Spanish

Swedish

Thai

Turkish

Croatian

Czech

Danish

Dutch

English

Finnish

French

German

Italian

Japanese

Polish

Spanish

Swedish

Arabic

Chinese

Croatian

Czech

Danish

Dutch

English

French

German

Hebrew

Hungarian

Icelandic

Italian

Japanese

Korean

Norwegian

Polish

Portuguese

Russian

Serbian

Slovenian

Spanish

Swedish

Turkish

Vietnamese

Welsh

Typical Customer

The target customer base of Zendesk vs Halo Service Desk is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMEs

Enterprises

Startups

SMEs

Enterprises

Startups

Enterprises

SMEs

Freelancer

Integrations

Find out which tools Zendesk and Halo Service Desk integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!

Trello

Mailchimp Activity

Shopify

Salesforce

Klaus

Proactive Campaigns

Tymeshift

TeamViewer

Unbabel

Narvar

(Not Provided by Vendor)

TeamViewer

Zoho Cliq

Zoho Voice

Zoho Flow

Confluence extension

Microsoft

Video

To gain a better understanding of how these Zendesk and Halo Service Desk work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Zendesk and Halo Service Desk and learn how they operate. Explore the company name, its location, and more!

Company Name :

Zendesk

Headquarter :

San Francisco

Website :

Visit Website

Company Name :

Halo Service Solutions

Website :

Visit Website

Company Name :

Zoho Corporation Pvt. Ltd.

Headquarter :

Chennai

Website :

Visit Website

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