As one of the most essential tools in the current market, Help Desk Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Zendesk and Hello Customer. For a better product experience, Zendesk offers customer support on Email, Phone, Live Support, Training and Tickets and Hello Customer offers customer support on Email and Training.
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zendesk vs Hello Customer with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, Hello Customer has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Zendesk and Hello Customer based on their key features and functionalities to pick the right one for your business.
- Task Management
- Reporting And Analytics
- Self Service Portal
- Api Integration
- Case Management
- Customizable Branding
- Automations
- Mobile App
- Email Integration
- Community Forums
- Multi Channel Support
- Social Media Integration
- Customer Portal
- Customer Database
- Integrations
- Task Management
- Reporting And Analytics
- Self Service Portal
- Api Integration
- Case Management
- Customizable Branding
- Automations
- Mobile App
- Email Integration
- Community Forums
- Multi Channel Support
- Social Media Integration
- Customer Portal
- Customer Database
- Integrations
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and Hello Customer for better insights.
Awards
Zendesk and Hello Customer have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Zendesk and Hello Customer in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 75 reviews while Hello Customer has not received any reviews. Be the first one to write Hello Customer review
Pros
The ability to set it up in such a way that it is connected to the companys social media platforms, in order to pick up, analyze, and respond properly in a very short period of time. It is an essential tool for us to communicate with our clients.
Posted by - Bosko Adzic
Pros
Its multi-channel support capability, strong analytics tools, and scalable features make it ideal for businesses aiming to improve their customer service operations.
Posted by - Emma Johnson
Cons
Its somewhat expensive, need to reduce cost for small businesses, need to provide more options for third-party integration.
Posted by - VINITH PAITHARI
Cons
Zendesks pricing plans can be expensive for small businesses or startups, especially if they require advanced features or support for a large number of agents.
Posted by - Vaibhav Patil
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Zendesk and Hello Customer. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zendesk and Hello Customer. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zendesk and Hello Customer work, you can check out the videos below. Browse through the videos and make the right choice.
(Not Provided by Vendor)
Company Details
Get insight into the company details Zendesk and Hello Customer and learn how they operate. Explore the company name, its location, and more!
Insider Metrics
Alternatives
FAQs
Zendesk is suitable for Freelancer, Startups, SMBs & Enterprises, whereas Hello Customer is suitable for Startups, SMBs, Mid-Market & Enterprises.
Zendesk provides customer support over various channels including phone, email, live support and tickets, and Hello Customer provides customer support over email, training and more.
Zendesk provides a free trial, while Hello Customer doesn’t offer free trial.
Key features of Zendesk include ticketing system, automations, macros, customizable branding, multi channel support, knowledge base, while Hello Customer offers features, such as real time feedback, sentiment analysis, text analytics, customer journey mapping.
Zendesk
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