In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zendesk versus HelpCrunch. To get better insight, here’s how users have rated these products. Zendesk is rated 4.8 while HelpCrunch is rated 4.9.
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Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and HelpCrunch for better insights.
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Awards
Zendesk and HelpCrunch have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
Payment Type
Below is the comparison of the starting price and payment method of Zendesk and HelpCrunch. You can purchase Zendesk with Agent/Month payment plans. Whereas, HelpCrunch provides Agent/Month payment plans. Zendesk provides a free trial whereas, HelpCrunch does not provide a free trial.
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Features
Compare between Zendesk and HelpCrunch based on their key features and functionalities to pick the right one for your business.
Social Media Integration
Self Service Portal
Live chat system
Surveys & Feedback
Knowledge Base
Alerts/Escalation
Automated Routing
Community Forums
Multiple Brands Products
Ticket Management
Google Analytics
Webmaster & Sitemap
Agent Scheduling
Assignment Management
Customizable Branding
GeoTargeting
Knowledge Database
Offline Form
Persistent Chat
Proactive Invitations
Email Integration
Task Management
Contact Management
Work order management
Customer DataBase
Social Media Integration
Assignment Management
Workflow Management
Email Management
Dashboard
User Ratings
Based on all the user reviews and ratings received by Zendesk and HelpCrunch in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 20 reviews while HelpCrunch has 7 reviews
Pooja
This software is amazing
Pros
its preview and easy working. smoothness and available options which i like. most likely that we can sale on many platforms from Zendesk.
Cons
I am unable to suggest you improve your software because you know what you are doing.
Charles
Great product with amazing customer support
Pros
As a small startup, we evaluated a lot of software. While Intercom is a common choice, its pricing model was not suitable for us as we have so many users on free trials and Intercom charges per contact.
Cons
There are some minor features we would like to see as we are mostly using the product for onboarding customers. One is being able to send push notifications instead of emails, we are a mobile-first product so that would be awesome
Waleed Farooq
They are fantastic at onboarding. They kept offering follow ups even when everybody was up and using it.
Pros
Hiver channels Google Group emails to tabs in your inbox. They are organized separately from your regular inbox and from each other. As emails come into groups you are a member of they can be assigned to users in that group. Emails can be passed back and forth, commented on, tagged etc. They can even be moved to another group
Cons
It was hard for me to find a con for this tool as it offers all the essential features that I need to sort my emails and supervise the email flow for our team. However, I found probably a glitch when emails that are on "pending" status are not automatically opened whenever they get a reply.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Help Desk Software. Zendesk is available on Windows, Macintosh desktop platforms and IOS, Android mobile platforms. HelpCrunch is available on Web App desktop platforms and IOS, Android mobile platforms.
Windows
Macintosh
IOS
Android
Web App
IOS
Android
Windows
Macintosh
IOS
Android
Plans and Pricing
Compare pricing of Zendesk vs HelpCrunch with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, HelpCrunch comes in 4 packages: Standard - Live chat, Premium - Live chat, Standard - Live chat + Emails, Premium - Live chat + Emails.
Support Team
USD 19
Agent/Month
Ticketing system
Email, Twitter and Facebook
Business rules
Customer details and interaction history
Out-of-the-box reporting and analytics
Support Professional
USD 55
Agent/Month
Everything in Support Team, plus…
Business hours
Customer satisfaction score (CSAT)
Multi-language support
Service level agreements (SLA)
Support Enterprise
USD 115
Agent/Month
Everything in Support Professional, plus…
Skills based routing
Customised agent roles
Contextual workspaces
Sandbox
Suite Team
USD 55
Agent/Month
Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Suite Growth
USD 89
Agent/Month
Everything in Suite Team, plus...
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours
Suite Professional
USD 115
Agent/Month
Everything in Suite Growth, plus...
Custom and live analytics
Side conversations
Skills-based routing
Integrated community forums
Data location options
HIPAA compliance
Access to Sunshine Conversations
Eligible for Advanced AI add-on
Suite Enterprise
USD 169
Agent/Month
Everything in Suite Professional, plus...
Sandbox
AI-powered Content Cues
Content blocks
Custom agent roles
Contextual workspaces
Standard - Live chat
USD 15
Agent/Month
1 Agent
3 chat auto messages
Full chat customization
1 Domain or app
Personal onboarding assistant
Premium - Live chat
USD 25
Agent/Month
Unlimited chat auto messages
Advanced chat customization
Chat widget unbranding
Up to 3 domains or apps
Personal onboarding assistant
Standard - Live chat + Emails
USD 29
Agent/Month
1 Agent
3 chat auto messages
Full chat customization
Up to 5,000 emails
1 Domain or app
Personal onboarding assistant
Premium - Live chat + Emails
USD 49
Agent/Month
Unlimited chat auto messages
Advanced chat customization
Chat widget unbranding
Unlimited email auto messages
Up to 10,000 emails
Up to 3 domains or apps
Personal onboarding assistant
Plus
USD 14
User/Month
2 Shared Inboxes
8 Filters (Views)
Collision Detection
Email Templates
Shared Drafts
Premium
USD 22
User/Month
Everything in PLUS and
10 Shared Inboxes
25 Filters (Views)
Analytics
Automations
SLA
Basic Roles & Permissions
Salesforce Integration
Enterprise
USD 34
User/Month
Everything in PREMIUM and
25 Shared Mailboxes
60 Filters (Views)
Priority Support
Custom Roles & Permissions
Dedicated CSM
Customer Support
The quality and timeliness of support are important parameters when comparing Zendesk with HelpCrunch. Zendesk offers Email, Phone, Live Support, Training and Tickets to its customers, while HelpCrunch provides Email, Phone, Live Support, Training and Tickets.
phone
live support
tickets
training
phone
live support
tickets
training
phone
live support
training
Languages Supported
Zendesk and HelpCrunch are supported in the following languages.
Chinese
Dutch
English
French
German
Italian
Japanese
Korean
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
English
English
Typical Customer
The target customer base of Zendesk vs HelpCrunch is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Enterprises
Startups
SMEs
Agencies
Enterprises
Startups
SMEs
Enterprises
Video
To gain a better understanding of how these Zendesk and HelpCrunch work, you can check out the videos below. Browse through the videos and make the right choice.
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