In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zendesk versus HelpCrunch. To get better insight, here’s how users have rated these products. Zendesk is rated 4.8 while HelpCrunch is rated 4.9.

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and HelpCrunch for better insights.

Awards

Zendesk and HelpCrunch have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

Zendesk Award
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Payment Type

Below is the comparison of the starting price and payment method of Zendesk and HelpCrunch. You can purchase Zendesk with Agent/Month payment plans. Whereas, HelpCrunch provides Agent/Month payment plans. Zendesk provides a free trial whereas, HelpCrunch does not provide a free trial.

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Compare between Zendesk and HelpCrunch based on their key features and functionalities to pick the right one for your business.

Social Media Integration

Self Service Portal

Live chat system

Surveys & Feedback

Knowledge Base

Alerts/Escalation

Automated Routing

Community Forums

Multiple Brands Products

Ticket Management

Help Desk Management

Issue Tracking

Macros

Online Forums

Service Level Agreement (SLA) Management

Third Party Integration

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Google Analytics

Webmaster & Sitemap

Agent Scheduling

Assignment Management

Customizable Branding

GeoTargeting

Knowledge Database

Offline Form

Persistent Chat

Proactive Invitations

Shortcut Messages

Visitor Targeting

Visitor banning

Real Time Monitoring

File Sharing

Automatic Greetings

Personal Greetings

Visitor Tracking

Customer Feedback

Live chat system

Analytics

Contact Database

Mailing list management

Email Drip Campaigns

Communication Management

Feedback Collection

Click-Through Tracking

Event Triggered Email

Mailing Frequency Limits

Newsletter Management

Subscribe / Unsubscribe

Auto-Responders

Behavior Driven Rules

Bounce Tracking

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Email Integration

Task Management

Contact Management

Work order management

Customer DataBase

Social Media Integration

Assignment Management

Workflow Management

Email Management

Dashboard

Activity Tracking

Automated Routing

Ticket Management

Third Party Integration

Email Monitoring

Contact Database

Customer Segmentation

Communication Management

Multi-Channel Communication

Mobile Access

Customer Support Tracking

Notes Management

Customer Lifecycle Management

Trend Analysis

Reporting/Analytics

Pre-built Templates

Customer Profiles

Batch Communications

Customer Journey Mapping

Ticket/Issue Tracking

SLA Management

SLA Monitoring

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User Ratings

Based on all the user reviews and ratings received by Zendesk and HelpCrunch in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 20 reviews while HelpCrunch has 7 reviews

Pooja

This software is amazing

Pros

its preview and easy working. smoothness and available options which i like. most likely that we can sale on many platforms from Zendesk.

Cons

I am unable to suggest you improve your software because you know what you are doing.

Read all 20 reviews

Charles

Great product with amazing customer support

Pros

As a small startup, we evaluated a lot of software. While Intercom is a common choice, its pricing model was not suitable for us as we have so many users on free trials and Intercom charges per contact.

Cons

There are some minor features we would like to see as we are mostly using the product for onboarding customers. One is being able to send push notifications instead of emails, we are a mobile-first product so that would be awesome

Read all 7 reviews

Waleed Farooq

They are fantastic at onboarding. They kept offering follow ups even when everybody was up and using it.

Pros

Hiver channels Google Group emails to tabs in your inbox. They are organized separately from your regular inbox and from each other. As emails come into groups you are a member of they can be assigned to users in that group. Emails can be passed back and forth, commented on, tagged etc. They can even be moved to another group

Cons

It was hard for me to find a con for this tool as it offers all the essential features that I need to sort my emails and supervise the email flow for our team. However, I found probably a glitch when emails that are on "pending" status are not automatically opened whenever they get a reply.

Read all 4 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Help Desk Software. Zendesk is available on Windows, Macintosh desktop platforms and IOS, Android mobile platforms. HelpCrunch is available on Web App desktop platforms and IOS, Android mobile platforms.

Windows

Macintosh

IOS

Android

Web App

IOS

Android

Windows

Macintosh

IOS

Android

Plans and Pricing

Compare pricing of Zendesk vs HelpCrunch with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, HelpCrunch comes in 4 packages: Standard - Live chat, Premium - Live chat, Standard - Live chat + Emails, Premium - Live chat + Emails.

Support Team

USD 19

Agent/Month

Ticketing system

Email, Twitter and Facebook

Business rules

Customer details and interaction history

Out-of-the-box reporting and analytics

Get Pricing

Support Professional

USD 55

Agent/Month

Everything in Support Team, plus…

Business hours

Customer satisfaction score (CSAT)

Multi-language support

Service level agreements (SLA)

Get Pricing

Support Enterprise

USD 115

Agent/Month

Everything in Support Professional, plus…

Skills based routing

Customised agent roles

Contextual workspaces

Sandbox

Get Pricing

Suite Team

USD 55

Agent/Month

Ticketing system

Email, chat, voice, social messaging, and more

Help center

Standard bots

Prebuilt analytics dashboards

1,000+ apps & integrations

Pre-defined responses (macros)

Custom business rules (triggers & automations)

Online support from the Zendesk team

Digital onboarding and adoption resources

Get Pricing

Suite Growth

USD 89

Agent/Month

Everything in Suite Team, plus...

Multiple ticket forms

Light Agents

Service level agreements (SLA)

Customer satisfaction ratings (CSAT)

Multilingual support and content

Self-service customer portal

Business hours

Get Pricing

Suite Professional

USD 115

Agent/Month

Everything in Suite Growth, plus...

Custom and live analytics

Side conversations

Skills-based routing

Integrated community forums

Data location options

HIPAA compliance

Access to Sunshine Conversations

Eligible for Advanced AI add-on

Get Pricing

Suite Enterprise

USD 169

Agent/Month

Everything in Suite Professional, plus...

Sandbox

AI-powered Content Cues

Content blocks

Custom agent roles

Contextual workspaces

Get Pricing

Standard - Live chat

USD 15

Agent/Month

1 Agent

3 chat auto messages

Full chat customization

1 Domain or app

Personal onboarding assistant

Get Pricing

Premium - Live chat

USD 25

Agent/Month

Unlimited chat auto messages

Advanced chat customization

Chat widget unbranding

Up to 3 domains or apps

Personal onboarding assistant

Get Pricing

Standard - Live chat + Emails

USD 29

Agent/Month

1 Agent

3 chat auto messages

Full chat customization

Up to 5,000 emails

1 Domain or app

Personal onboarding assistant

Get Pricing

Premium - Live chat + Emails

USD 49

Agent/Month

Unlimited chat auto messages

Advanced chat customization

Chat widget unbranding

Unlimited email auto messages

Up to 10,000 emails

Up to 3 domains or apps

Personal onboarding assistant

Get Pricing

Plus

USD 14

User/Month

2 Shared Inboxes

8 Filters (Views)

Collision Detection

Email Templates

Shared Drafts

Get Pricing

Premium

USD 22

User/Month

Everything in PLUS and

10 Shared Inboxes

25 Filters (Views)

Analytics

Automations

SLA

Basic Roles & Permissions

Salesforce Integration

Get Pricing

Enterprise

USD 34

User/Month

Everything in PREMIUM and

25 Shared Mailboxes

60 Filters (Views)

Priority Support

Custom Roles & Permissions

Dedicated CSM

Get Pricing

Customer Support

The quality and timeliness of support are important parameters when comparing Zendesk with HelpCrunch. Zendesk offers Email, Phone, Live Support, Training and Tickets to its customers, while HelpCrunch provides Email, Phone, Live Support, Training and Tickets.

phone

email

live support

tickets

training

phone

email

live support

tickets

training

phone

email

live support

training

Languages Supported

Zendesk and HelpCrunch are supported in the following languages.

Chinese

Dutch

English

French

German

Italian

Japanese

Korean

Polish

Portuguese

Russian

Spanish

Swedish

Turkish

English

English

Typical Customer

The target customer base of Zendesk vs HelpCrunch is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMEs

Enterprises

Startups

SMEs

Agencies

Enterprises

Startups

SMEs

Enterprises

Video

To gain a better understanding of how these Zendesk and HelpCrunch work, you can check out the videos below. Browse through the videos and make the right choice.

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