In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zendesk versus HelpCrunch. To get better insight, here’s how users have rated these products. Zendesk is rated 4.6 while HelpCrunch is rated 4.9.
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zendesk vs HelpCrunch with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, HelpCrunch comes in 4 packages: Standard - Live chat, Premium - Live chat, Standard - Live chat + Emails, Premium - Live chat + Emails.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Zendesk and HelpCrunch based on their key features and functionalities to pick the right one for your business.
- Mobile App
- Custom Fields
- Live Chat
- Community Forums
- Triggers
- Ai Powered Bots
- Task Management
- Ticket Views
- Sla Management
- Real Time Monitoring
- Social Media Integration
- Self Service Portal
- Collaboration Tools
- Integrations
- Automations
- Mobile App
- Custom Fields
- Live Chat
- Community Forums
- Triggers
- Ai Powered Bots
- Task Management
- Ticket Views
- Sla Management
- Real Time Monitoring
- Social Media Integration
- Self Service Portal
- Collaboration Tools
- Integrations
- Automations
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and HelpCrunch for better insights.
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Awards
Zendesk and HelpCrunch have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Zendesk and HelpCrunch in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 116 reviews while HelpCrunch has 7 reviews
Pros
The efficiency to make the works lesser. Meantime, Zendesk artificial intelligence gives a quick solution for every problem that occurs during use.
Posted by - Gariganeshwar undefined
Pros
Its admin feature and accessibility, it is hosted in the cloud. All we have to do is purchase the license as per our requirement. It comes with many features - Round Robin, auto assignment, group department segmentation, IAM, and many more.
Posted by - Sourav Saha
Cons
From my experience, I found that Zendesk lacks customization options, has some complexity to set up and utilize features, and can be expensive for some businesses.
Posted by - Mostafa Dakam
Cons
Overwhelming functionalities, pricing concerns, customization complexity, support limitations.
Posted by - Iqbal Bashir
Pros
Excellent for customer support, online chat, and help desk features. The support is very good—super attentive and quick. The platform is very easy to use.
Posted by - Jaison
Pros
The premium version of HelpCrunch has all the features I wanted, particularly customizable widgets for different domains. The same features on LiveChat were double the price, which I just couldnt justify.
Posted by - Matt Statham
Cons
I can not see any cons for now.
Posted by - Mike
Cons
No support on the weekend.
Posted by - Issam Bouali
Specifications
Check out the specifications of Zendesk and HelpCrunch. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zendesk and HelpCrunch. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zendesk and HelpCrunch work, you can check out the videos below. Browse through the videos and make the right choice.
(Not Provided by Vendor)
Company Details
Get insight into the company details Zendesk and HelpCrunch and learn how they operate. Explore the company name, its location, and more!
HelpCrunch
Auckland
Alternatives
FAQs
Which mobile platforms do Zendesk and HelpCrunch support?
Zendesk and HelpCrunch both support Android and IOS.
Do Zendesk and HelpCrunch offer a free trial?
Yes, Zendesk and HelpCrunch provide a free trial to its users.
What are the key features of Zendesk and HelpCrunch?
Key features of Zendesk include ticketing system, automations, macros, customizable branding, multi channel support, knowledge base, while HelpCrunch offers features, such as real time live chat, automated messages, chat history, customizable chat widget.
Which is the better option between Zendesk and HelpCrunch?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Zendesk has an advantage over HelpCrunch.
For what other purposes can Zendesk and HelpCrunch be used?
Apart from being a Help Desk software, Zendesk can be used as a crm software, quality management software, ticketing management software and help desk software, while HelpCrunch can be utilized as a email marketing software, customer engagement software and knowledge management system.
Zendesk
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