Choosing the right Help Desk Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Zendesk and HubSpot Service Hub. The critical question remains: Zendesk versus HubSpot Service Hub - which is better? Zendesk offers robust features such as ticketing system, community forums and appointment management while HubSpot Service Hub has features like customer portal, task management and appointment management.
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List of All Help Desk Software
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Plans and Pricing
Compare pricing of Zendesk vs HubSpot Service Hub with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, HubSpot Service Hub has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Zendesk and HubSpot Service Hub based on their key features and functionalities to pick the right one for your business.
- Ticketing System
- Community Forums
- Appointment Management
- Sla Management
- Customer Database
- Performance Metrics
- Automations
- Assignment Management
- Reporting And Analytics
- Custom Fields
- Api Integration
- Macros
- Customer Portal
- Ai Powered Bots
- Task Management
- Ticketing System
- Community Forums
- Appointment Management
- Sla Management
- Customer Database
- Performance Metrics
- Automations
- Assignment Management
- Reporting And Analytics
- Custom Fields
- Api Integration
- Macros
- Customer Portal
- Ai Powered Bots
- Task Management
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and HubSpot Service Hub for better insights.
Awards
Zendesk and HubSpot Service Hub have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Zendesk and HubSpot Service Hub in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 109 reviews while HubSpot Service Hub has not received any reviews. Be the first one to write HubSpot Service Hub review
Pros
Zendesk Support Suite has transformed my customer support operations. The centralized platform, automation tools, insightful analytics, and multi-channel support options have significantly improved our efficiency and effectiveness. This translates to:
Posted by - Oleksandr Torlo
Pros
Its faster than others. Low latency.
Posted by - Lokendra
Cons
To improve a site like Zindex or any similar online platform, here are some areas that could enhance the user experience:1. Improving the User Interface (UI): - Responsive Design: Ensure the website works smoothly across all devices (mobile, tablet, desktop).
Posted by - Ammar Ahmed
Cons
The tiered pricing model can be costly for larger teams, and some users find the reporting features less advanced than desired.
Posted by - syeda noor
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Zendesk and HubSpot Service Hub. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zendesk and HubSpot Service Hub. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zendesk and HubSpot Service Hub work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zendesk and HubSpot Service Hub and learn how they operate. Explore the company name, its location, and more!
HubSpot
Cambridge
Alternatives
FAQs
Zendesk and HubSpot Service Hub cater to which types of businesses?
Zendesk is suitable for Freelancer, Startups, SMBs & Enterprises, whereas HubSpot Service Hub is suitable for Startups, SMBs & Enterprises.
For what other purposes can Zendesk and HubSpot Service Hub be used?
Apart from being a Help Desk software, Zendesk can be used as a crm software, quality management software, ticketing management software and help desk software, while HubSpot Service Hub can be utilized as a call center software, live chat software and complaint management system.
What are the key features of Zendesk and HubSpot Service Hub?
Key features of Zendesk include ticketing system, automations, macros, customizable branding, multi channel support, knowledge base, while HubSpot Service Hub offers features, such as ticketing, customer feedback, knowledge base, live chat.
Which mobile platforms do Zendesk and HubSpot Service Hub support?
Zendesk supports Android and IOS, while HubSpot Service Hub supports Android.
Do Zendesk and HubSpot Service Hub offer a free trial?
Zendesk provides a free trial, while HubSpot Service Hub doesn’t offer free trial.
Zendesk
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