Are you struggling to find the perfect Help Desk Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Zendesk vs. inConcert all in one place to simplify your decision-making process. Zendesk is rated 4.6 while inConcert is rated 5.0.
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zendesk vs inConcert with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, inConcert has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Zendesk and inConcert based on their key features and functionalities to pick the right one for your business.
- Ticketing System
- Ticket Views
- Audit Trail
- Multi Channel Support
- Mobile App
- Automations
- Triggers
- Api Integration
- Reporting And Analytics
- Ai Powered Bots
- Community Forums
- Assignment Management
- Case Management
- Customer Database
- Task Management
- Ticketing System
- Ticket Views
- Audit Trail
- Multi Channel Support
- Mobile App
- Automations
- Triggers
- Api Integration
- Reporting And Analytics
- Ai Powered Bots
- Community Forums
- Assignment Management
- Case Management
- Customer Database
- Task Management
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and inConcert for better insights.
Awards
Zendesk and inConcert have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Zendesk and inConcert in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 116 reviews while inConcert has 1 review
Pros
The efficiency in communication is a powerful feature from the app. The development of reliable and accessible features that makes operations smooth.
Posted by - Marilena Hilda
Cons
Zendesk has excellent, error-free communication features. We’re glad to use the app. No issues found as of now.
Posted by - Marilena Hilda
Pros
Process-oriented, good work-life balance
Posted by - Jewell
Cons
I didnt find anything like that.
Posted by - Jewell
Specifications
Check out the specifications of Zendesk and inConcert. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zendesk and inConcert. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
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Company Details
Get insight into the company details Zendesk and inConcert and learn how they operate. Explore the company name, its location, and more!
inConcert
Barcelona
Alternatives
FAQs
Zendesk and inConcert cater to which types of businesses?
Zendesk is suitable for Freelancer, Startups, SMBs & Enterprises, whereas inConcert is suitable for Startups, SMBs, Mid-Market & Enterprises.
Which is the better option between Zendesk and inConcert?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Zendesk has an advantage over inConcert.
Do Zendesk and inConcert offer a free trial?
Yes, Zendesk and inConcert provide a free trial to its users.
What level of customer support can I expect from Zendesk and inConcert?
Zendesk provides customer support over various channels including phone, email, live support and tickets, and inConcert provides customer support over phone, email, live support and more.
What are the key features of Zendesk and inConcert?
Key features of Zendesk include ticketing system, automations, macros, customizable branding, multi channel support, knowledge base, while inConcert offers features, such as real time chat, multi channel support, chat routing, canned responses.
Zendesk
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