As one of the most essential tools in the current market, Help Desk Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Zendesk and KACE. For a better product experience, Zendesk offers customer support on Email, Phone, Live Support, Training and Tickets and KACE offers customer support on Email.
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List of All Help Desk SoftwareSoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zendesk vs KACE with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, KACE has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Zendesk and KACE based on their key features and functionalities to pick the right one for your business.
- Triggers
- Knowledge Base
- Community Forums
- Self Service Portal
- Ticket Views
- Performance Metrics
- Multi Channel Support
- Live Chat
- Customizable Branding
- Case Management
- Ticketing System
- Real Time Monitoring
- Task Management
- Api Integration
- Collaboration Tools
- Triggers
- Knowledge Base
- Community Forums
- Self Service Portal
- Ticket Views
- Performance Metrics
- Multi Channel Support
- Live Chat
- Customizable Branding
- Case Management
- Ticketing System
- Real Time Monitoring
- Task Management
- Api Integration
- Collaboration Tools
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and KACE for better insights.
Awards
Zendesk and KACE have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.


User Reviews
Based on all the user reviews and ratings received by Zendesk and KACE in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 90 reviews while KACE has not received any reviews. Be the first one to write KACE review
Pros
The most impactful features of Zendesk include: 1. Ticket Management: Efficiently organizes and resolves customer inquiries. 2. User-Friendly Interface: Simplifies navigation and operations. 3. Powerful Reporting and Analytics: Provides insights to enhance performance.
Posted by - Ammar Ahmed
Pros
Zendesk’s user-friendly interface and extensive integration capabilities have greatly improved our response times and customer satisfaction. The reporting features allow us to analyze support metrics easily.
Posted by - Gilian kipkosgei
Cons
It is relatively costly compared to other helpdesk software options.
Posted by - Barkha Agrawal
Cons
Simplified workflow automation, enhanced ticket filtering and organization, improved SLA management, customizable dashboards, and improved data visualization. More native integrations—users have requested more native integrations with popular tools.
Posted by - Jeleetta Mathew
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Zendesk and KACE. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zendesk and KACE. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zendesk and KACE work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zendesk and KACE and learn how they operate. Explore the company name, its location, and more!
Magnaquest Technologies
Hyderabad
Alternatives
FAQs
Do Zendesk and KACE offer a free trial?
Zendesk provides a free trial, while KACE doesn’t offer free trial.
What are the key features of Zendesk and KACE?
Key features of Zendesk include ticketing system, automations, macros, customizable branding, multi channel support, knowledge base, while KACE offers features, such as ticket management, asset management, knowledge base, self service portal.
Which mobile platforms do Zendesk and KACE support?
Zendesk supports Android and IOS, while KACE supports Android and IOS.
Zendesk and KACE cater to which types of businesses?
Zendesk is suitable for Freelancer, Startups, SMBs & Enterprises, whereas KACE is suitable for Startups, SMBs, Mid-Market & Enterprises.
What level of customer support can I expect from Zendesk and KACE?
Zendesk provides customer support over various channels including phone, email, live support and tickets, and KACE provides customer support over email and more.
Zendesk
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