As one of the most essential tools in the current market, Help Desk Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Zendesk and KACE. For a better product experience, Zendesk offers customer support on Email, Phone, Live Support, Training and Tickets and KACE offers customer support on Email.

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List of All Help Desk Software

SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.

Plans and Pricing

Compare pricing of Zendesk vs KACE with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, KACE has not provided information about its pricing.

Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 19
Agent/Month
  • Free Plan
  • Free Trial
Get Best Price
Starting Price
Why is pricing available upon request only?
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
Pricing on Request
  • Free Plan
  • Free Trial
Get Best Price

Features

Compare between Zendesk and KACE based on their key features and functionalities to pick the right one for your business.

  • Triggers
  • Knowledge Base
  • Community Forums
  • Self Service Portal
  • Ticket Views
  • Performance Metrics
  • Multi Channel Support
  • Live Chat
  • Customizable Branding
  • Case Management
  • Ticketing System
  • Real Time Monitoring
  • Task Management
  • Api Integration
  • Collaboration Tools
View All Zendesk Features
  • Triggers
  • Knowledge Base
  • Community Forums
  • Self Service Portal
  • Ticket Views
  • Performance Metrics
  • Multi Channel Support
  • Live Chat
  • Customizable Branding
  • Case Management
  • Ticketing System
  • Real Time Monitoring
  • Task Management
  • Api Integration
  • Collaboration Tools
View All KACE Features

Screenshots

Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and KACE for better insights.

(Not Provided by Vendor)

Ratings

Compare how Zendesk stacks up against KACE in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

Overall Rating (out of 5)
Overall Rating 4.5
Feature
Feature 4.4
Ease of Use
Ease of Use 4.5
Value for Money
Value for Money 4.4
Customer Support
Customer Support 4.5
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
87%
View All Zendesk Reviews

Awards

Zendesk and KACE have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

Zendesk Award
Zendesk Award

User Reviews

Based on all the user reviews and ratings received by Zendesk and KACE in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 90 reviews while KACE has not received any reviews. Be the first one to write KACE review

Pros

The most impactful features of Zendesk include: 1. Ticket Management: Efficiently organizes and resolves customer inquiries. 2. User-Friendly Interface: Simplifies navigation and operations. 3. Powerful Reporting and Analytics: Provides insights to enhance performance.

Posted by - Ammar Ahmed

Pros

Zendesk’s user-friendly interface and extensive integration capabilities have greatly improved our response times and customer satisfaction. The reporting features allow us to analyze support metrics easily.

Posted by - Gilian kipkosgei

Cons

It is relatively costly compared to other helpdesk software options.

Posted by - Barkha Agrawal

Cons

Simplified workflow automation, enhanced ticket filtering and organization, improved SLA management, customizable dashboards, and improved data visualization. More native integrations—users have requested more native integrations with popular tools.

Posted by - Jeleetta Mathew

View All Zendesk Reviews

No reviews yet. Be the first to review

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Specifications

Check out the specifications of Zendesk and KACE. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android
Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android

Integration

Check out the specifications of Zendesk and KACE. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

(Not Provided by Vendor)

Video

To gain a better understanding of how these Zendesk and KACE work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Zendesk and KACE and learn how they operate. Explore the company name, its location, and more!

Company Name

Zendesk

Headquarter

San Francisco

Website
Visit Website
Company Name

Magnaquest Technologies

Headquarter

Hyderabad

FAQs

Do Zendesk and KACE offer a free trial?

Zendesk provides a free trial, while KACE doesn’t offer free trial.

What are the key features of Zendesk and KACE?

Key features of Zendesk include ticketing system, automations, macros, customizable branding, multi channel support, knowledge base, while KACE offers features, such as ticket management, asset management, knowledge base, self service portal.

Which mobile platforms do Zendesk and KACE support?

Zendesk supports Android and IOS, while KACE supports Android and IOS.

Zendesk and KACE cater to which types of businesses?

Zendesk is suitable for Freelancer, Startups, SMBs & Enterprises, whereas KACE is suitable for Startups, SMBs, Mid-Market & Enterprises.

What level of customer support can I expect from Zendesk and KACE?

Zendesk provides customer support over various channels including phone, email, live support and tickets, and KACE provides customer support over email and more.

Zendesk

Visit Website
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