Choosing the right Help Desk Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Zendesk and Layer Customer Conversation. The critical question remains: Zendesk versus Layer Customer Conversation - which is better? Zendesk offers robust features such as self service portal, multi channel support and api integration while Layer Customer Conversation has features like multi channel support and customizable branding.
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List of All Help Desk Software
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Plans and Pricing
Compare pricing of Zendesk vs Layer Customer Conversation with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, Layer Customer Conversation has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Zendesk and Layer Customer Conversation based on their key features and functionalities to pick the right one for your business.
- Self Service Portal
- Multi Channel Support
- Api Integration
- Live Chat
- Appointment Management
- Community Forums
- Audit Trail
- Performance Metrics
- Customer Database
- Sla Management
- Triggers
- Ai Powered Bots
- Case Management
- Knowledge Base
- Customizable Branding
- Self Service Portal
- Multi Channel Support
- Api Integration
- Live Chat
- Appointment Management
- Community Forums
- Audit Trail
- Performance Metrics
- Customer Database
- Sla Management
- Triggers
- Ai Powered Bots
- Case Management
- Knowledge Base
- Customizable Branding
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and Layer Customer Conversation for better insights.
Awards
Zendesk and Layer Customer Conversation have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Zendesk and Layer Customer Conversation in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 109 reviews while Layer Customer Conversation has not received any reviews. Be the first one to write Layer Customer Conversation review
Pros
We have been using the Zendesk plugin on our website for a while. I can say that it is very easy to use, and our customers are satisfied. Customers reported issues with the site to us by creating a ticket through Zendesk, and we were easily aware of them.
Posted by - Murad Ismayilzade
Pros
An all-in-one lead generation and customer service platformChat, phone, email, and social media all in one placeProvides a lot of customization optionsExtensive, powerful reporting and analyticsRobust integration with third-party applications and
Posted by - Dr Raza ali
Cons
lacks a centralized location for organizing tickets and documenting issues for business users, making it difficult to track and identify patterns in client inquiries or problems. This limitation is particularly challenging for SaaS companies that need.
Posted by - nasir bashir
Cons
Its somewhat expensive, need to reduce cost for small businesses, need to provide more options for third-party integration.
Posted by - VINITH PAITHARI
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Zendesk and Layer Customer Conversation. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zendesk and Layer Customer Conversation. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zendesk and Layer Customer Conversation work, you can check out the videos below. Browse through the videos and make the right choice.
(Not Provided by Vendor)
Company Details
Get insight into the company details Zendesk and Layer Customer Conversation and learn how they operate. Explore the company name, its location, and more!
Layer
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FAQs
Do Zendesk and Layer Customer Conversation offer a free trial?
Zendesk provides a free trial, while Layer Customer Conversation doesn’t offer free trial.
What level of customer support can I expect from Zendesk and Layer Customer Conversation?
Zendesk provides customer support over various channels including phone, email, live support and tickets, and Layer Customer Conversation provides customer support over phone, email, tickets and more.
Which mobile platforms do Zendesk and Layer Customer Conversation support?
Zendesk supports Android and IOS, while Layer Customer Conversation supports Android and IOS.
What are the key features of Zendesk and Layer Customer Conversation?
Key features of Zendesk include ticketing system, automations, macros, customizable branding, multi channel support, knowledge base, while Layer Customer Conversation offers features, such as real time messaging, multi channel support, chat transcripts, customizable chat widgets.
Zendesk and Layer Customer Conversation cater to which types of businesses?
Zendesk is suitable for Freelancer, Startups, SMBs & Enterprises, whereas Layer Customer Conversation is suitable for Startups, SMBs, Mid-Market & Enterprises.
Zendesk
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