As one of the most essential tools in the current market, Help Desk Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Zendesk and Mojo Helpdesk. For a better product experience, Zendesk offers customer support on Email, Phone, Live Support, Training and Tickets and Mojo Helpdesk offers customer support on Email.
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Plans and Pricing
Compare pricing of Zendesk vs Mojo Helpdesk with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, Mojo Helpdesk comes in 4 packages: Free, Mojo Professional, Mojo Enterprise, Mojo Unlimited.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and Mojo Helpdesk for better insights.
Awards
Zendesk and Mojo Helpdesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
Payment Type
Below is the comparison of the starting price and payment method of Zendesk and Mojo Helpdesk. You can purchase Zendesk with Agent/Month payment plans. Whereas, Mojo Helpdesk provides Per Month payment plans. Zendesk provides a free trial whereas, Mojo Helpdesk does not provide a free trial.
Free Trial
Monthly
Yearly
Free Trial
Monthly
Free Trial
Monthly
Yearly
Features
Compare between Zendesk and Mojo Helpdesk based on their key features and functionalities to pick the right one for your business.
Social Media Integration
Self Service Portal
Live chat system
Surveys & Feedback
Knowledge Base
Alerts/Escalation
Automated Routing
Community Forums
Multiple Brands Products
Ticket Management
Asset Management
Self Service Portal
Surveys & Feedback
Alerts/Escalation
Automated Routing
Contract Management
Known Issue Management
Service Desk (ITIL ITSM)
Ticket Management
Help Desk Management
CRM
CRM & Sales Dashboards
Customer Management
Customer Support
Knowledge Management
Social CRM
Opportunity Management
Lead Management
Contact Management
Sales Force Automation
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Overall Ratings
Compare how Zendesk stacks up against Mojo Helpdesk in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by Zendesk and Mojo Helpdesk in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 22 reviews while Mojo Helpdesk has not received any reviews. Be the first one to write Mojo Helpdesk review
Good ticket management
Pros
As a pro, I can mention how easy it is to use, both for engineers and supervisors who must take samples and metrics of the service provided.
Cons
As Cons, you can mention that the reports are poor, this is an important point of improvement that the platform has.
No reviews yet. Be the first to review
Write a reviewBudget friendly, yet exhaustive CRM
Pros
Comprehensive CRM, Customization, Automation, Reports and Analytics, AppExchange
Cons
There is a huge learning curve and the pricing can be on the higher side.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Help Desk Software. Zendesk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Mojo Helpdesk is available on Windows, Linux, MacOs desktop platforms and IOS, Android mobile platforms.
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Web App
Windows
MacOs
IOS
Android
Customer Support
The quality and timeliness of support are important parameters when comparing Zendesk with Mojo Helpdesk. Zendesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Mojo Helpdesk provides Email.
phone
live support
tickets
training
phone
tickets
training
Languages Supported
Zendesk and Mojo Helpdesk are supported in the following languages.
Chinese
Dutch
English
French
German
Italian
Japanese
Korean
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
English
Chinese
Dutch
English
French
Italian
Spanish
Swedish
Typical Customer
The target customer base of Zendesk vs Mojo Helpdesk is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Enterprises
Startups
Enterprises
SMEs
Freelancer
Freelancer
Startups
Video
To gain a better understanding of how these Zendesk and Mojo Helpdesk work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zendesk and Mojo Helpdesk and learn how they operate. Explore the company name, its location, and more!
Metadot
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