Choosing the right Help Desk Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Zendesk and Nickelled. The critical question remains: Zendesk versus Nickelled - which is better? Zendesk offers robust features such as Audit Trail, Case Management and Task Management while Nickelled has features like Customer Feedback, Feedback Management and Analytics.

Plans and Pricing

Compare pricing of Zendesk vs Nickelled with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, Nickelled comes in 1 packages: Basic.

Support Team
$ 19

Agent/Month

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Support Professional
$ 55

Agent/Month

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Support Enterprise
$ 115

Agent/Month

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Suite Team
$ 55

Agent/Month

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Suite Growth
$ 89

Agent/Month

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Suite Professional
$ 115

Agent/Month

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Suite Enterprise
$ 169

Agent/Month

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Basic
$ 249

Per Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and Nickelled for better insights.

Awards

Zendesk and Nickelled have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

Zendesk Award

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Payment Type

Below is the comparison of the starting price and payment method of Zendesk and Nickelled. You can purchase Zendesk with Agent/Month payment plans. Whereas, Nickelled provides Per Month payment plans. Zendesk provides a free trial whereas, Nickelled does not provide a free trial.

Free Trial

Monthly

Yearly

Free Trial

SAAS

Free Trial

Monthly

Yearly

Features

Compare between Zendesk and Nickelled based on their key features and functionalities to pick the right one for your business.

Audit Trail

Case Management

Task Management

Appointment Management

API Integration

Customer DataBase

Performance Metrics

Social Media Integration

Self Service Portal

Assignment Management

Real Time Monitoring

Live chat system

Archiving & Retention

Feedback Management

Surveys & Feedback

Call Center Management

IVR / Voice Recognition

Activity Tracking

Campaign Management

Knowledge Base

Blended Call Center

Call Logging

Progressive Dialer

Alerts/Escalation

Automated Routing

Community Forums

Multiple Brands Products

Ticket Management

Help Desk Management

Issue Tracking

Macros

Online Forums

Problem Management

Service Level Agreement (SLA) Management

Third Party Integration

Corrective Actions (CAPA)

Event Triggered Actions

Interaction Tracking

Churn Management

Communication Management

Multi-Channel Communication

Predictive Analytics

Customer Engagement

Asset Tracking

Customer Service Analytics

Reporting & statistics

Account Alerts

Customer Experience Management

Reporting/Analytics

Canned Responses

Account Management

Multi-Language

Cataloging/Categorization

Queue Management

Customer Complaint Tracking

Availability Management

CMDB

Notifications and alerts

Activity Dashboard

Read More

Customer Feedback

Feedback Management

Analytics

Communication Management

Community Management

Content Syndication

Feedback Collection

Document Storage

Surveys & Feedback

Multi Channel Management

Dashboard

Knowledge Base

Third Party Integration

Live Chat

Customer Experience Management

Real Time Chat

Group Messaging

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Overall Ratings

Compare how Zendesk stacks up against Nickelled in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.6

Ease of use

Out of 5

Value for money Value for money 4.6

Value for money

Out of 5

Customer support Customer support 4.6

Customer support

Out of 5

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Feature Feature 4.4

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.4

Value for money

Out of 5

Customer support Customer support 4.6

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Zendesk and Nickelled in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 30 reviews while Nickelled has not received any reviews. Be the first one to write Nickelled review

Munni Devi

Great user interface and customer support

Pros

One of the most impressive aspects of Zendesk is its user-friendly interface and customizable features, allowing businesses to tailor their customer support processes to their specific needs easily.

Cons

Some users have noted areas where Zendesk could improve, such as enhancing the search functionality within the knowledge base, providing more advanced automation options, and streamlining certain aspects of the interface for easier navigation.

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Riya Shakya

Wonderful App

Pros

ubiAttendance app offline attendance punching feature most impressive feature.

Cons

No I will not found any less feature in ubiAttendance app every feature are good

Read all 16 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Help Desk Software. Zendesk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Nickelled is available on Windows, MacOs desktop platforms.

Windows

MacOs

IOS

Android

Windows

MacOs

Web App

Customer Support

The quality and timeliness of support are important parameters when comparing Zendesk with Nickelled. Zendesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Nickelled provides Email, Phone, Live Support and Training.

phone

email

live support

tickets

training

phone

email

live support

training

phone

email

live support

tickets

Languages Supported

Zendesk and Nickelled are supported in the following languages.

Chinese

Danish

Dutch

English

French

German

Italian

Japanese

Korean

Polish

Portuguese

Russian

Slovenian

Spanish

Swedish

Thai

Turkish

English

English

Typical Customer

The target customer base of Zendesk vs Nickelled is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMEs

Enterprises

Startups

Enterprises

SMEs

Startups

SMEs

Agencies

Enterprises

Integrations

Find out which tools Zendesk and Nickelled integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!

Trello

Mailchimp Activity

Shopify

Salesforce

Klaus

Proactive Campaigns

Tymeshift

TeamViewer

Unbabel

Narvar

(Not Provided by Vendor)

(Not Provided by Vendor)

Video

To gain a better understanding of how these Zendesk and Nickelled work, you can check out the videos below. Browse through the videos and make the right choice.

(Not Provided by Vendor)

Company Details

Get insight into the company details Zendesk and Nickelled and learn how they operate. Explore the company name, its location, and more!

Company Name :

Zendesk

Headquarter :

San Francisco

Website :

Visit Website

Company Name :

Nickelled Ltd

Website :

Visit Website

Company Name :

ControlHippo

Headquarter :

Ahmedabad

Website :

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