Identifying the ideal Help Desk Software to suit your specific requirements can be challenging. Zendesk is headquartered at San Francisco, while OneDesk is headquartered at Array. Choosing software like Zendesk or OneDesk requires thorough contemplation and comparing key factors. The question remains - Zendesk vs. OneDesk - which is the superior option? Check out the in-depth comparison now!
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List of All Help Desk Software
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Plans and Pricing
Compare pricing of Zendesk vs OneDesk with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, OneDesk comes in 1 packages: Per User Per Month.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Zendesk and OneDesk based on their key features and functionalities to pick the right one for your business.
- Real Time Monitoring
- Task Management
- Automations
- Triggers
- Case Management
- Audit Trail
- Performance Metrics
- Customer Portal
- Customizable Branding
- Collaboration Tools
- Integrations
- Reporting And Analytics
- Email Integration
- Appointment Management
- Mobile App
- Real Time Monitoring
- Task Management
- Automations
- Triggers
- Case Management
- Audit Trail
- Performance Metrics
- Customer Portal
- Customizable Branding
- Collaboration Tools
- Integrations
- Reporting And Analytics
- Email Integration
- Appointment Management
- Mobile App
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and OneDesk for better insights.
Awards
Zendesk and OneDesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Zendesk and OneDesk in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 120 reviews while OneDesk has not received any reviews. Be the first one to write OneDesk review
Pros
The integration of all customer service software into one platform eliminates the need to use different software for each customer service channel.
Posted by - Noah
Pros
The original text is grammatically correct. No changes are needed.
Posted by - Dipanshu Rohilla
Cons
"I prefer Indonesian to English because I dont understand English."
Posted by - Bobby Rd
Cons
The customer support could be more proactively available at times, as we sometimes have to wait 2 days.
Posted by - Muskan
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Zendesk and OneDesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zendesk and OneDesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zendesk and OneDesk work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zendesk and OneDesk and learn how they operate. Explore the company name, its location, and more!
OneDesk
Alternatives
FAQs
What are the key features of Zendesk and OneDesk?
Key features of Zendesk include ticketing system, automations, macros, customizable branding, multi channel support, knowledge base, while OneDesk offers features, such as ticket management, customer portal, knowledge base, live chat.
Which mobile platforms do Zendesk and OneDesk support?
Zendesk and OneDesk both support Android and IOS.
Zendesk and OneDesk cater to which types of businesses?
Zendesk is suitable for Freelancer, Startups, SMBs & Enterprises, whereas OneDesk is suitable for Freelancer, Startups, SMBs, Mid-Market & Enterprises.
Do Zendesk and OneDesk offer a free trial?
Yes, Zendesk and OneDesk provide a free trial to its users.
For what other purposes can Zendesk and OneDesk be used?
Apart from being a Help Desk software, Zendesk can be used as a crm software, quality management software, ticketing management software and help desk software, while OneDesk can be utilized as a project management software and requirements management software.
Zendesk
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