Choosing the right Help Desk Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Zendesk and Opsgenie. The critical question remains: Zendesk versus Opsgenie - which is better? Zendesk offers robust features such as Social Media Integration, Self Service Portal and Live chat system while Opsgenie has features like Audit Trail, Contact Management and Assignment Management.

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and Opsgenie for better insights.

Awards

Zendesk and Opsgenie have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

Zendesk Award

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Zendesk Award

Payment Type

Below is the comparison of the starting price and payment method of Zendesk and Opsgenie. You can purchase Zendesk with Agent/Month payment plans. Whereas, Information related to the payment plans of Opsgenie is unavailable. Zendesk provides a free trial whereas, Opsgenie does not provide a free trial.

Free Trial

Monthly

Yearly

Monthly

Yearly

Free Trial

Both

Features

Compare between Zendesk and Opsgenie based on their key features and functionalities to pick the right one for your business.

Social Media Integration

Self Service Portal

Live chat system

Surveys & Feedback

Knowledge Base

Alerts/Escalation

Automated Routing

Community Forums

Multiple Brands Products

Ticket Management

Help Desk Management

Issue Tracking

Macros

Online Forums

Service Level Agreement (SLA) Management

Third Party Integration

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Audit Trail

Contact Management

Assignment Management

Real Time Monitoring

Dashboard

Escalation Management

Incident Management

Server Performance

Uptime Monitoring

Event Logs

Event-Based Notifications

FTP Monitoring

Mail Server Monitoring

Transaction Monitoring

Uptime Reporting

Incident Reporting

Scenario Planning

Root-Cause Diagnosis

Remediation

Two-Way Communication

SLA Monitoring

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Document Management

Email Integration

Customer DataBase

Online Activation

Social Media Integration

Self Service Portal

Live chat system

Real Time Comparisons

Billing & Invoicing

Surveys & Feedback

Knowledge Base

Alerts/Escalation

Automated Routing

Community Forums

Contract Management

Inbox Queue Management

Incident Management

Known Issue Management

Multiple Brands Products

Service Desk (ITIL ITSM)

Ticket Management

Help Desk Management

Issue Tracking

Macros

Online Forums

Problem Management

Requirements Review

Service Level Management

Service Level Agreement (SLA) Management

Software Metrics

Third Party Integration

To-Do List

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User Ratings

Based on all the user reviews and ratings received by Zendesk and Opsgenie in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 21 reviews while Opsgenie has not received any reviews. Be the first one to write Opsgenie review

islam. Pakistan

Review for Zendesk

Pros

I have had a good experience of working with Zendesk on daily basis considering the support platform for our internal users. Am able to achieve multiple tasks under the same roof.I have achieved excellent performance with Zendesk Suite. Go for it.

Cons

For solved tickets I wish the filtering it had more options are, and if you have multiple folders defined by expertise, I wish there were less clicks to assign outside your “team.”

Read all 21 reviews

No reviews yet. Be the first to review

Write a review

Mudit Mishra

I used this for a good time, it's best

Pros

Just awesome

Cons

I didn't find that

Read all 5 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Help Desk Software. Zendesk is available on Windows, Macintosh desktop platforms and IOS, Android mobile platforms. Opsgenie is available on Web App, Windows desktop platforms and Android, IOS mobile platforms.

Windows

Macintosh

IOS

Android

Web App

Windows

IOS

Android

Windows

Macintosh

IOS

Android

Plans and Pricing

Compare pricing of Zendesk vs Opsgenie with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, Opsgenie has not provided information about its pricing.

Support Team

USD 19

Agent/Month

Ticketing system

Email, Twitter and Facebook

Business rules

Customer details and interaction history

Out-of-the-box reporting and analytics

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Support Professional

USD 55

Agent/Month

Everything in Support Team, plus…

Business hours

Customer satisfaction score (CSAT)

Multi-language support

Service level agreements (SLA)

Get Pricing

Support Enterprise

USD 115

Agent/Month

Everything in Support Professional, plus…

Skills based routing

Customised agent roles

Contextual workspaces

Sandbox

Get Pricing

Suite Team

USD 55

Agent/Month

Ticketing system

Email, chat, voice, social messaging, and more

Help center

Standard bots

Prebuilt analytics dashboards

1,000+ apps & integrations

Pre-defined responses (macros)

Custom business rules (triggers & automations)

Online support from the Zendesk team

Digital onboarding and adoption resources

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Suite Growth

USD 89

Agent/Month

Everything in Suite Team, plus...

Multiple ticket forms

Light Agents

Service level agreements (SLA)

Customer satisfaction ratings (CSAT)

Multilingual support and content

Self-service customer portal

Business hours

Get Pricing

Suite Professional

USD 115

Agent/Month

Everything in Suite Growth, plus...

Custom and live analytics

Side conversations

Skills-based routing

Integrated community forums

Data location options

HIPAA compliance

Access to Sunshine Conversations

Eligible for Advanced AI add-on

Get Pricing

Suite Enterprise

USD 169

Agent/Month

Everything in Suite Professional, plus...

Sandbox

AI-powered Content Cues

Content blocks

Custom agent roles

Contextual workspaces

Get Pricing
Compare Price Quotes

Standard Edition

USD 8

Technician/Month

Free forever upto 5 technicians

Incident management

Self-service portal

Knowledge base

Multi-site support

SLA management

Help desk reports

Get Pricing

Professional Edition

USD 16

Technician/Month

Free upto 2 technicians and 250 nodes

Help desk management

Self-service portal

Software Asset management

Asset inventory reports

Agent based asset scanning

Knowledge base

Get Pricing

Enterprise Edition

USD 49

Technician/Month

Free upto 2 technicians and 250 nodes

Incident management

Asset management

Service catalog

Change management

CMDB

Problem management

Get Pricing

Customer Support

The quality and timeliness of support are important parameters when comparing Zendesk with Opsgenie. Zendesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Opsgenie provides Email.

phone

email

live support

tickets

training

email

phone

email

live support

tickets

training

Languages Supported

Zendesk and Opsgenie are supported in the following languages.

Chinese

Dutch

English

French

German

Italian

Japanese

Korean

Polish

Portuguese

Russian

Spanish

Swedish

Turkish

English

Arabic

Chinese

Croatian

Czech

Danish

Dutch

English

French

German

Hebrew

Hungarian

Icelandic

Italian

Japanese

Korean

Norwegian

Polish

Portuguese

Russian

Serbian

Slovenian

Spanish

Swedish

Turkish

Vietnamese

Welsh

Typical Customer

The target customer base of Zendesk vs Opsgenie is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMEs

Enterprises

Startups

SMEs

Agencies

Enterprises

Startups

Enterprises

SMEs

Freelancer

Video

To gain a better understanding of how these Zendesk and Opsgenie work, you can check out the videos below. Browse through the videos and make the right choice.

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