Choosing the right Help Desk Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Zendesk and Opsgenie. The critical question remains: Zendesk versus Opsgenie - which is better? Zendesk offers robust features such as Social Media Integration, Self Service Portal and Live chat system while Opsgenie has features like Audit Trail, Contact Management and Assignment Management.
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Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and Opsgenie for better insights.
Awards
Zendesk and Opsgenie have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
Payment Type
Below is the comparison of the starting price and payment method of Zendesk and Opsgenie. You can purchase Zendesk with Agent/Month payment plans. Whereas, Information related to the payment plans of Opsgenie is unavailable. Zendesk provides a free trial whereas, Opsgenie does not provide a free trial.
Free Trial
Monthly
Yearly
Monthly
Yearly
Free Trial
Both
Features
Compare between Zendesk and Opsgenie based on their key features and functionalities to pick the right one for your business.
Social Media Integration
Self Service Portal
Live chat system
Surveys & Feedback
Knowledge Base
Alerts/Escalation
Automated Routing
Community Forums
Multiple Brands Products
Ticket Management
Audit Trail
Contact Management
Assignment Management
Real Time Monitoring
Dashboard
Escalation Management
Incident Management
Server Performance
Uptime Monitoring
Event Logs
Document Management
Email Integration
Customer DataBase
Online Activation
Social Media Integration
Self Service Portal
Live chat system
Real Time Comparisons
Billing & Invoicing
Surveys & Feedback
User Ratings
Based on all the user reviews and ratings received by Zendesk and Opsgenie in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 21 reviews while Opsgenie has not received any reviews. Be the first one to write Opsgenie review
islam. Pakistan
Review for Zendesk
Pros
I have had a good experience of working with Zendesk on daily basis considering the support platform for our internal users. Am able to achieve multiple tasks under the same roof.I have achieved excellent performance with Zendesk Suite. Go for it.
Cons
For solved tickets I wish the filtering it had more options are, and if you have multiple folders defined by expertise, I wish there were less clicks to assign outside your “team.”
No reviews yet. Be the first to review
Write a reviewMudit Mishra
I used this for a good time, it's best
Pros
Just awesome
Cons
I didn't find that
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Help Desk Software. Zendesk is available on Windows, Macintosh desktop platforms and IOS, Android mobile platforms. Opsgenie is available on Web App, Windows desktop platforms and Android, IOS mobile platforms.
Windows
Macintosh
IOS
Android
Web App
Windows
IOS
Android
Windows
Macintosh
IOS
Android
Plans and Pricing
Compare pricing of Zendesk vs Opsgenie with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, Opsgenie has not provided information about its pricing.
Support Team
USD 19
Agent/Month
Ticketing system
Email, Twitter and Facebook
Business rules
Customer details and interaction history
Out-of-the-box reporting and analytics
Support Professional
USD 55
Agent/Month
Everything in Support Team, plus…
Business hours
Customer satisfaction score (CSAT)
Multi-language support
Service level agreements (SLA)
Support Enterprise
USD 115
Agent/Month
Everything in Support Professional, plus…
Skills based routing
Customised agent roles
Contextual workspaces
Sandbox
Suite Team
USD 55
Agent/Month
Ticketing system
Email, chat, voice, social messaging, and more
Help center
Standard bots
Prebuilt analytics dashboards
1,000+ apps & integrations
Pre-defined responses (macros)
Custom business rules (triggers & automations)
Online support from the Zendesk team
Digital onboarding and adoption resources
Suite Growth
USD 89
Agent/Month
Everything in Suite Team, plus...
Multiple ticket forms
Light Agents
Service level agreements (SLA)
Customer satisfaction ratings (CSAT)
Multilingual support and content
Self-service customer portal
Business hours
Suite Professional
USD 115
Agent/Month
Everything in Suite Growth, plus...
Custom and live analytics
Side conversations
Skills-based routing
Integrated community forums
Data location options
HIPAA compliance
Access to Sunshine Conversations
Eligible for Advanced AI add-on
Suite Enterprise
USD 169
Agent/Month
Everything in Suite Professional, plus...
Sandbox
AI-powered Content Cues
Content blocks
Custom agent roles
Contextual workspaces
Standard Edition
USD 8
Technician/Month
Free forever upto 5 technicians
Incident management
Self-service portal
Knowledge base
Multi-site support
SLA management
Help desk reports
Professional Edition
USD 16
Technician/Month
Free upto 2 technicians and 250 nodes
Help desk management
Self-service portal
Software Asset management
Asset inventory reports
Agent based asset scanning
Knowledge base
Enterprise Edition
USD 49
Technician/Month
Free upto 2 technicians and 250 nodes
Incident management
Asset management
Service catalog
Change management
CMDB
Problem management
Customer Support
The quality and timeliness of support are important parameters when comparing Zendesk with Opsgenie. Zendesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Opsgenie provides Email.
phone
live support
tickets
training
phone
live support
tickets
training
Languages Supported
Zendesk and Opsgenie are supported in the following languages.
Chinese
Dutch
English
French
German
Italian
Japanese
Korean
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
English
Arabic
Chinese
Croatian
Czech
Danish
Dutch
English
French
German
Hebrew
Hungarian
Icelandic
Italian
Japanese
Korean
Norwegian
Polish
Portuguese
Russian
Serbian
Slovenian
Spanish
Swedish
Turkish
Vietnamese
Welsh
Typical Customer
The target customer base of Zendesk vs Opsgenie is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Enterprises
Startups
SMEs
Agencies
Enterprises
Startups
Enterprises
SMEs
Freelancer
Video
To gain a better understanding of how these Zendesk and Opsgenie work, you can check out the videos below. Browse through the videos and make the right choice.
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