As one of the most essential tools in the current market, Help Desk Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Zendesk and Opsgenie. For a better product experience, Zendesk offers customer support on Email, Phone, Live Support, Training and Tickets and Opsgenie offers customer support on Email.
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Compare pricing of Zendesk vs Opsgenie with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, Opsgenie has not provided information about its pricing.
Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and Opsgenie for better insights.
Zendesk and Opsgenie have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
Below is the comparison of the starting price and payment method of Zendesk and Opsgenie. You can purchase Zendesk with Agent/Month payment plans. Whereas, Information related to the payment plans of Opsgenie is unavailable. Zendesk provides a free trial whereas, Opsgenie does not provide a free trial.
Free Trial
Monthly
Yearly
Monthly
Yearly
Free Trial
Monthly
Yearly
Compare between Zendesk and Opsgenie based on their key features and functionalities to pick the right one for your business.
Audit Trail
Case Management
Task Management
Appointment Management
API Integration
Customer DataBase
Performance Metrics
Social Media Integration
Self Service Portal
Assignment Management
Audit Trail
Contact Management
Assignment Management
Real Time Monitoring
Dashboard
Escalation Management
Incident Management
Server Performance
Uptime Monitoring
Event Logs
Email Integration
API Integration
Onboarding
Agent Scheduling
Knowledge Database
Offline Form
Persistent Chat
Proactive Invitations
Shortcut Messages
Transfers / Routing
Compare how Zendesk stacks up against Opsgenie in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.
Based on all the user reviews and ratings received by Zendesk and Opsgenie in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 40 reviews while Opsgenie has not received any reviews. Be the first one to write Opsgenie review
web side is coustomer friendly
Pros
zendesk is very client friendly web side every step is very simple and easy to used for normal person
Cons
if you decrease the cost then more or more client come for visit the zendesk web side
No reviews yet. Be the first to review
Write a reviewBest software for communication
Pros
Messaging support is one of the best the software also improve. My site ability
Cons
The software have all features ineed idnt know anything that is miss the software is the best
Deployment is a crucial factor to consider while buying Help Desk Software. Zendesk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Opsgenie is available on Web App, Windows desktop platforms and Android, IOS mobile platforms.
Windows
MacOs
IOS
Android
Web App
Windows
IOS
Android
Web App
Windows
MacOs
IOS
Android
The quality and timeliness of support are important parameters when comparing Zendesk with Opsgenie. Zendesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Opsgenie provides Email.
phone
live support
tickets
training
live support
tickets
Zendesk and Opsgenie are supported in the following languages.
Chinese
Danish
Dutch
English
French
German
Italian
Japanese
Korean
Polish
Portuguese
Russian
Slovenian
Spanish
Swedish
Thai
Turkish
English
English
French
German
Italian
Portuguese
Spanish
The target customer base of Zendesk vs Opsgenie is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMBs
Enterprises
Startups
SMBs
Agencies
Enterprises
Freelancer
Startups
SMBs
Agencies
Enterprises
Find out which tools Zendesk and Opsgenie integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!
Trello
Mailchimp Activity
Shopify
Salesforce
Klaus
Proactive Campaigns
Tymeshift
TeamViewer
Unbabel
Narvar
(Not Provided by Vendor)
GMail
Hubspot
Zapier
Shopify
WordPress
Squarespace
Wix
PrestaShop
BigCommerce
Ecwid
Ecommerce
Messenger
External Email Inbox
To gain a better understanding of how these Zendesk and Opsgenie work, you can check out the videos below. Browse through the videos and make the right choice.
Get insight into the company details Zendesk and Opsgenie and learn how they operate. Explore the company name, its location, and more!
Atlassian
