Identifying the ideal Help Desk Software to suit your specific requirements can be challenging. Zendesk is headquartered at San Francisco, while Opsgenie is headquartered at Array. Choosing software like Zendesk or Opsgenie requires thorough contemplation and comparing key factors. The question remains - Zendesk vs. Opsgenie - which is the superior option? Check out the in-depth comparison now!
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List of All Help Desk Software
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Plans and Pricing
Compare pricing of Zendesk vs Opsgenie with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, Opsgenie has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Zendesk and Opsgenie based on their key features and functionalities to pick the right one for your business.
- Audit Trail
- Customer Database
- Custom Fields
- Social Media Integration
- Ticket Views
- Customizable Branding
- Ai Powered Bots
- Sla Management
- Email Integration
- Triggers
- Real Time Monitoring
- Community Forums
- Multi Channel Support
- Collaboration Tools
- Assignment Management
- Audit Trail
- Customer Database
- Custom Fields
- Social Media Integration
- Ticket Views
- Customizable Branding
- Ai Powered Bots
- Sla Management
- Email Integration
- Triggers
- Real Time Monitoring
- Community Forums
- Multi Channel Support
- Collaboration Tools
- Assignment Management
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and Opsgenie for better insights.
Awards
Zendesk and Opsgenie have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Zendesk and Opsgenie in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 109 reviews while Opsgenie has not received any reviews. Be the first one to write Opsgenie review
Pros
Zendesk offers an intuitive interface, excellent automation tools, multi-channel support (chat, email, social media), and scalability for businesses of all sizes.
Posted by - John Carter
Pros
"Zendesk offers seamless multichannel support, allowing businesses to manage customer interactions across multiple platforms within a single, unified interface."
Posted by - Peris Juma
Cons
The original text is grammatically correct and does not require any changes.
Posted by - Harsh Singh
Cons
Product roadmap and future visionProduct functionality and performanceOverall costBreadth of servicesStrong customer focusFinancial/organizational viabilityStrong user communityPre-existing relationshipsStrong services expertiseStrong consult
Posted by - Tamer Baker jawadeh Tamer Baker jawadeh
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Zendesk and Opsgenie. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zendesk and Opsgenie. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zendesk and Opsgenie work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zendesk and Opsgenie and learn how they operate. Explore the company name, its location, and more!
Atlassian
Alternatives
FAQs
Which mobile platforms do Zendesk and Opsgenie support?
Zendesk supports Android and IOS, while Opsgenie supports Android and IOS.
What are the key features of Zendesk and Opsgenie?
Key features of Zendesk include ticketing system, automations, macros, customizable branding, multi channel support, knowledge base, while Opsgenie offers features, such as incident management, alerting, on call scheduling, escalation policies.
What level of customer support can I expect from Zendesk and Opsgenie?
Zendesk provides customer support over various channels including phone, email, live support and tickets, and Opsgenie provides customer support over email and more.
Do Zendesk and Opsgenie offer a free trial?
Zendesk provides a free trial, while Opsgenie doesn’t offer free trial.
Zendesk and Opsgenie cater to which types of businesses?
Zendesk is suitable for Freelancer, Startups, SMBs & Enterprises, whereas Opsgenie is suitable for Startups, SMBs, Mid-Market & Enterprises.
Zendesk
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