Are you struggling to find the perfect Help Desk Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Zendesk vs. osTicket all in one place to simplify your decision-making process. Zendesk is rated 4.5 while osTicket is rated 4.5.
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Compare pricing of Zendesk vs osTicket with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, osTicket has not provided information about its pricing.
Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and osTicket for better insights.
Zendesk and osTicket have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
Below is the comparison of the starting price and payment method of Zendesk and osTicket. You can purchase Zendesk with Agent/Month payment plans. Whereas, Information related to the payment plans of osTicket is unavailable. Zendesk provides a free trial whereas, osTicket does not provide a free trial.
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Compare between Zendesk and osTicket based on their key features and functionalities to pick the right one for your business.
Audit Trail
Case Management
Task Management
Appointment Management
API Integration
Customer DataBase
Performance Metrics
Social Media Integration
Self Service Portal
Assignment Management
Document Management
Email Integration
Customer DataBase
Self Service Portal
Live chat system
Billing & Invoicing
Knowledge Base
Automated Routing
Contract Management
Service Desk (ITIL ITSM)
Email Integration
Task Management
Contact Management
Work order management
Customer DataBase
Social Media Integration
Assignment Management
Workflow Management
Email Management
Dashboard
Compare how Zendesk stacks up against osTicket in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.
Based on all the user reviews and ratings received by Zendesk and osTicket in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 40 reviews while osTicket has 2 reviews
web side is coustomer friendly
Pros
zendesk is very client friendly web side every step is very simple and easy to used for normal person
Cons
if you decrease the cost then more or more client come for visit the zendesk web side
No reviews yet. Be the first to review
Write a reviewThey are fantastic at onboarding. They kept offering follow ups even when everybody was up and using it.
Pros
Hiver channels Google Group emails to tabs in your inbox. They are organized separately from your regular inbox and from each other. As emails come into groups you are a member of they can be assigned to users in that group. Emails can be passed back and forth, commented on, tagged etc. They can even be moved to another group
Cons
It was hard for me to find a con for this tool as it offers all the essential features that I need to sort my emails and supervise the email flow for our team. However, I found probably a glitch when emails that are on "pending" status are not automatically opened whenever they get a reply.
Deployment is a crucial factor to consider while buying Help Desk Software. Zendesk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. osTicket is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms.
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
The quality and timeliness of support are important parameters when comparing Zendesk with osTicket. Zendesk offers Email, Phone, Live Support, Training and Tickets to its customers, while osTicket provides Email, Phone and Training.
phone
live support
tickets
training
phone
training
phone
live support
tickets
training
Zendesk and osTicket are supported in the following languages.
Chinese
Danish
Dutch
English
French
German
Italian
Japanese
Korean
Polish
Portuguese
Russian
Slovenian
Spanish
Swedish
Thai
Turkish
English
English
The target customer base of Zendesk vs osTicket is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMBs
Enterprises
Startups
SMBs
Freelancer
Startups
SMBs
Enterprises
Find out which tools Zendesk and osTicket integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!
Trello
Mailchimp Activity
Shopify
Salesforce
Klaus
Proactive Campaigns
Tymeshift
TeamViewer
Unbabel
Narvar
(Not Provided by Vendor)
Gmail
Aircall
Asana
Jira
Okta
QuickBooks
Salesforce
Slack
Zapier
To gain a better understanding of how these Zendesk and osTicket work, you can check out the videos below. Browse through the videos and make the right choice.
Get insight into the company details Zendesk and osTicket and learn how they operate. Explore the company name, its location, and more!
Enhancesoft LLC
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