As one of the most essential tools in the current market, Help Desk Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Zendesk and Pendo Customer Experience. For a better product experience, Zendesk offers customer support on Email, Phone, Live Support, Training and Tickets and Pendo Customer Experience offers customer support on Email.
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Plans and Pricing
Compare pricing of Zendesk vs Pendo Customer Experience with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, Pendo Customer Experience has not provided information about its pricing.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and Pendo Customer Experience for better insights.
Awards
Zendesk and Pendo Customer Experience have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
Payment Type
Below is the comparison of the starting price and payment method of Zendesk and Pendo Customer Experience. You can purchase Zendesk with Agent/Month payment plans. Whereas, Information related to the payment plans of Pendo Customer Experience is unavailable. Zendesk provides a free trial whereas, Pendo Customer Experience does not provide a free trial.
Free Trial
Monthly
Yearly
Monthly
Yearly
Monthly
Yearly
Features
Compare between Zendesk and Pendo Customer Experience based on their key features and functionalities to pick the right one for your business.
Social Media Integration
Self Service Portal
Live chat system
Surveys & Feedback
Knowledge Base
Alerts/Escalation
Automated Routing
Community Forums
Multiple Brands Products
Ticket Management
Survey Management
Feedback Management
Customer Segmentation
Churn Management
Communication Management
Feedback Collection
Dashboard
Trend Analysis
Email Integration
Customer DataBase
Online Activation
Social Media Integration
Self Service Portal
Live chat system
Billing & Invoicing
Surveys & Feedback
Knowledge Base
Alerts/Escalation
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Overall Ratings
Compare how Zendesk stacks up against Pendo Customer Experience in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by Zendesk and Pendo Customer Experience in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 22 reviews while Pendo Customer Experience has not received any reviews. Be the first one to write Pendo Customer Experience review
Good ticket management
Pros
As a pro, I can mention how easy it is to use, both for engineers and supervisors who must take samples and metrics of the service provided.
Cons
As Cons, you can mention that the reports are poor, this is an important point of improvement that the platform has.
No reviews yet. Be the first to review
Write a reviewReview for freshdesk
Pros
Features provided by freshdesk are satisfied and realiable. Can avail better ideas about resolving issues.
Cons
I have not know yet any product useless on this platform. You should try made your team more cooperative.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Help Desk Software. Zendesk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Pendo Customer Experience is available on Web App, Windows desktop platforms and IOS, Android mobile platforms.
Windows
MacOs
IOS
Android
Web App
Windows
IOS
Android
Windows
MacOs
IOS
Android
Customer Support
The quality and timeliness of support are important parameters when comparing Zendesk with Pendo Customer Experience. Zendesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Pendo Customer Experience provides Email.
phone
live support
tickets
training
phone
live support
tickets
training
Languages Supported
Zendesk and Pendo Customer Experience are supported in the following languages.
Chinese
Dutch
English
French
German
Italian
Japanese
Korean
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
English
Arabic
Chinese
Czech
Danish
Dutch
English
Finnish
French
German
Italian
Japanese
Korean
Norwegian
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
Typical Customer
The target customer base of Zendesk vs Pendo Customer Experience is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Enterprises
Startups
SMEs
Agencies
Enterprises
Startups
Enterprises
SMEs
Freelancer
Video
To gain a better understanding of how these Zendesk and Pendo Customer Experience work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zendesk and Pendo Customer Experience and learn how they operate. Explore the company name, its location, and more!
Pendo.io, Inc
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