In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zendesk versus Remedy Service Desk Management. To get better insight, here’s how users have rated these products. Zendesk is rated 4.6 while Remedy Service Desk Management is rated 2.5.

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Plans and Pricing

Compare pricing of Zendesk vs Remedy Service Desk Management with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, Remedy Service Desk Management comes in 1 packages: Starter.

Support Team
$ 19

Agent/Month

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Support Professional
$ 55

Agent/Month

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Support Enterprise
$ 115

Agent/Month

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Suite Team
$ 55

Agent/Month

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Suite Growth
$ 89

Agent/Month

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Suite Professional
$ 115

Agent/Month

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Suite Enterprise
$ 169

Agent/Month

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Starter
$ 2670

One Time

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Starter
$ 45

Per Month

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Professional
$ 800

Per Month

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Enterprise
$ 3200

Per Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and Remedy Service Desk Management for better insights.

Awards

Zendesk and Remedy Service Desk Management have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

Zendesk Award
Zendesk Award
Zendesk Award

Payment Type

Below is the comparison of the starting price and payment method of Zendesk and Remedy Service Desk Management. You can purchase Zendesk with Agent/Month payment plans. Whereas, Remedy Service Desk Management provides One Time payment plans. Zendesk provides a free trial whereas, Remedy Service Desk Management does not provide a free trial.

Free Trial

Monthly

Yearly

Free Trial

Both

Free Trial

Monthly

Yearly

Features

Compare between Zendesk and Remedy Service Desk Management based on their key features and functionalities to pick the right one for your business.

Audit Trail

Case Management

Task Management

Appointment Management

API Integration

Customer DataBase

Performance Metrics

Social Media Integration

Self Service Portal

Assignment Management

Real Time Monitoring

Live chat system

Archiving & Retention

Feedback Management

Surveys & Feedback

Call Center Management

IVR / Voice Recognition

Activity Tracking

Campaign Management

Knowledge Base

Blended Call Center

Call Logging

Progressive Dialer

Alerts/Escalation

Automated Routing

Community Forums

Multiple Brands Products

Ticket Management

Help Desk Management

Issue Tracking

Macros

Online Forums

Problem Management

Service Level Agreement (SLA) Management

Third Party Integration

Corrective Actions (CAPA)

Event Triggered Actions

Interaction Tracking

Churn Management

Communication Management

Multi-Channel Communication

Predictive Analytics

Customer Engagement

Asset Tracking

Customer Service Analytics

Reporting & statistics

Account Alerts

Customer Experience Management

Reporting/Analytics

Canned Responses

Account Management

Multi-Language

Cataloging/Categorization

Queue Management

Customer Complaint Tracking

Availability Management

CMDB

Notifications and alerts

Activity Dashboard

Read More

Asset Management

Document Management

Email Integration

Customer DataBase

Live chat system

Billing & Invoicing

Surveys & Feedback

Knowledge Base

Alerts/Escalation

Incident Management

Service Desk (ITIL ITSM)

Ticket Management

Help Desk Management

Problem Management

Service Level Management

Service Level Agreement (SLA) Management

Change Management

Read More

Contact Manager

CRM & Sales Dashboards

CRM Analytics

Customer Support

Document Management

Email Marketing / SMS Marketing

Email Templates

Inventory Management

Knowledge Management

Marketing Analytics

Marketing Automation

Performance Management

Project Management

Supplier and Purchase Order Management

Sales Quotes

Social CRM

Solution Management

Task Management

Sales Tracking

Lead Management

Contact Management

Call Management

Workflow Management

Email Tracking

Billing & Invoicing

Dashboard

Lead Scoring

Pipeline Management

Campaign Management

Analytics

Scheduling

Call Logging

Web Forms

Invoice Management

Sales Management

Proposal Management

Interaction Tracking

List Management

Customization

Pricing Management

Communication Management

Sales Pipeline Tracking

Predictive Analytics

Customer Engagement

Dashboard

Email scheduling

Live Chat

Call List Management

Online Payment Processing

Reporting/Analytics

Account Management

Search/Filter

Meeting scheduling and coordination

Document sharing and tracking

Sales meeting scheduling

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Overall Ratings

Compare how Zendesk stacks up against Remedy Service Desk Management in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.6

Ease of use

Out of 5

Value for money Value for money 4.6

Value for money

Out of 5

Customer support Customer support 4.6

Customer support

Out of 5

Feature Feature 2.5

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 2.5

Value for money

Out of 5

Customer support Customer support 3

Customer support

Out of 5

Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.5

Value for money

Out of 5

Customer support Customer support 4.5

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Zendesk and Remedy Service Desk Management in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 30 reviews while Remedy Service Desk Management has 2 reviews

Munni Devi

Great user interface and customer support

Pros

One of the most impressive aspects of Zendesk is its user-friendly interface and customizable features, allowing businesses to tailor their customer support processes to their specific needs easily.

Cons

Some users have noted areas where Zendesk could improve, such as enhancing the search functionality within the knowledge base, providing more advanced automation options, and streamlining certain aspects of the interface for easier navigation.

Read all 30 reviews
Kannanda Beatriz

A very frustrating experience

Pros

It has many categorization options, the guides are practical and simple.

Cons

I suggest many options, layout, response time, sla, more integration with other tools.

Read all 2 reviews
Ronit Ogra

Must have CRM for start-ups

Pros

The wide array of features from lead capture to email marketing to ads really allows us a lot of flexibility

Cons

It's definitely not the most intuitive platform I've ever used. In part, I think because it has so many features, there is a large learning curve

Read all 44 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Help Desk Software. Zendesk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Remedy Service Desk Management is available on Web App, Windows desktop platforms and IOS, Android mobile platforms.

Windows

MacOs

IOS

Android

Web App

Windows

IOS

Android

Web App

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Zendesk with Remedy Service Desk Management. Zendesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Remedy Service Desk Management provides Email.

phone

email

live support

tickets

training

email

phone

email

live support

tickets

training

Languages Supported

Zendesk and Remedy Service Desk Management are supported in the following languages.

Chinese

Danish

Dutch

English

French

German

Italian

Japanese

Korean

Polish

Portuguese

Russian

Slovenian

Spanish

Swedish

Thai

Turkish

Chinese

Dutch

English

Esperanto

French

German

Portuguese

Spanish

English

French

German

Japanese

Portuguese

Spanish

Typical Customer

The target customer base of Zendesk vs Remedy Service Desk Management is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMEs

Enterprises

Startups

SMEs

Agencies

Enterprises

Startups

SMEs

Agencies

Integrations

Find out which tools Zendesk and Remedy Service Desk Management integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!

Trello

Mailchimp Activity

Shopify

Salesforce

Klaus

Proactive Campaigns

Tymeshift

TeamViewer

Unbabel

Narvar

(Not Provided by Vendor)

Drift

PandaDoc

Proposify

SalesForce

Seventh Sense

Survey Monkey

EventBrite

Gravity Forms

Bitly

Unbounce

DataBox

TrenDemon

HotJar

CallRail

Wistia

TwentyThree

ReadyTalk

GoToWebinar

Beacon

Video

To gain a better understanding of how these Zendesk and Remedy Service Desk Management work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Zendesk and Remedy Service Desk Management and learn how they operate. Explore the company name, its location, and more!

Company Name :

Zendesk

Headquarter :

San Francisco

Website :

Visit Website

Company Name :

BMC Software, Middle East

Headquarter :

Riyadh

Website :

Visit Website

Company Name :

HubSpot

Headquarter :

Cambridge

Website :

Visit Website

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