Choosing the right Help Desk Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Zendesk and ReplyDesk. The critical question remains: Zendesk versus ReplyDesk - which is better? Zendesk offers robust features such as real time monitoring, api integration and performance metrics while ReplyDesk has features like knowledge base, customer portal and sla management.
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List of All Help Desk Software
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Plans and Pricing
Compare pricing of Zendesk vs ReplyDesk with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, ReplyDesk comes in 3 packages: Essential, Professional, Growth.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Zendesk and ReplyDesk based on their key features and functionalities to pick the right one for your business.
- Real Time Monitoring
- Api Integration
- Performance Metrics
- Integrations
- Customer Database
- Customer Portal
- Ticketing System
- Reporting And Analytics
- Triggers
- Self Service Portal
- Sla Management
- Knowledge Base
- Live Chat
- Social Media Integration
- Customizable Branding
- Real Time Monitoring
- Api Integration
- Performance Metrics
- Integrations
- Customer Database
- Customer Portal
- Ticketing System
- Reporting And Analytics
- Triggers
- Self Service Portal
- Sla Management
- Knowledge Base
- Live Chat
- Social Media Integration
- Customizable Branding
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and ReplyDesk for better insights.
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Awards
Zendesk and ReplyDesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Zendesk and ReplyDesk in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 109 reviews while ReplyDesk has not received any reviews. Be the first one to write ReplyDesk review
Pros
It works efficiently and more precisely. Take no more time to finish the given task.
Posted by - Farhan Anees
Pros
Zendesk utilizes webhooks to deliver instant notifications, enabling real-time updates. With webhooks, you can seamlessly integrate external systems and services, enhancing the responsiveness of your Zendesk platform.
Posted by - Manishh Arora
Cons
lacks a centralized location for organizing tickets and documenting issues for business users, making it difficult to track and identify patterns in client inquiries or problems. This limitation is particularly challenging for SaaS companies that need.
Posted by - nasir bashir
Cons
Zendesk lacks a centralized location for organizing tickets and documenting issues for business users, making it difficult to track and identify patterns.
Posted by - Tabasum Ara
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Zendesk and ReplyDesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zendesk and ReplyDesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zendesk and ReplyDesk work, you can check out the videos below. Browse through the videos and make the right choice.
(Not Provided by Vendor)
Company Details
Get insight into the company details Zendesk and ReplyDesk and learn how they operate. Explore the company name, its location, and more!
ReplyDesk
Alternatives
FAQs
What are the key features of Zendesk and ReplyDesk?
Key features of Zendesk include ticketing system, automations, macros, customizable branding, multi channel support, knowledge base, while ReplyDesk offers features, such as ticket management, multi channel support, automated responses, customizable templates.
Zendesk and ReplyDesk cater to which types of businesses?
Zendesk is suitable for Freelancer, Startups, SMBs & Enterprises, whereas ReplyDesk is suitable for Freelancer, Startups, Mid-Market & Enterprises.
Do Zendesk and ReplyDesk offer a free trial?
Yes, Zendesk and ReplyDesk provide a free trial to its users.
For what other purposes can Zendesk and ReplyDesk be used?
Apart from being a Help Desk software, Zendesk can be used as a crm software, quality management software, ticketing management software and help desk software, while ReplyDesk can be utilized as a crm software.
What level of customer support can I expect from Zendesk and ReplyDesk?
Zendesk provides customer support over various channels including phone, email, live support and tickets, and ReplyDesk provides customer support over email, tickets and more.
Zendesk
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