Are you struggling to find the perfect Help Desk Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Zendesk vs. Samanage all in one place to simplify your decision-making process. Zendesk is rated 4.6 while Samanage is rated 4.5.

Plans and Pricing

Compare pricing of Zendesk vs Samanage with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, Samanage comes in 3 packages: Team, Business, Professional.

Support Team
$ 19

Agent/Month

Get Pricing View Pricing Details
Support Professional
$ 55

Agent/Month

Get Pricing View Pricing Details
Support Enterprise
$ 115

Agent/Month

Get Pricing View Pricing Details
Suite Team
$ 55

Agent/Month

Get Pricing View Pricing Details
Suite Growth
$ 89

Agent/Month

Get Pricing View Pricing Details
Suite Professional
$ 115

Agent/Month

Get Pricing View Pricing Details
Suite Enterprise
$ 169

Agent/Month

Get Pricing View Pricing Details
Team
$ 19

Agent/Month/Billed Annually

Get Pricing View Pricing Details
Business
$ 49

Agent/Month/Billed Annually

Get Pricing View Pricing Details
Professional
$ 69

Agent/Month/Billed Annually

Get Pricing View Pricing Details
Starter Suite
$ 25

User/Month

Get Pricing View Pricing Details
Professional
$ 80

User/Month

Get Pricing View Pricing Details
Enterprise
$ 165

User/Month

Get Pricing View Pricing Details
Unlimited
$ 330

User/Month

Get Pricing View Pricing Details
Unlimited+
$ 500

User/Month

Get Pricing View Pricing Details

Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and Samanage for better insights.

Awards

Zendesk and Samanage have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

Zendesk Award
Zendesk Award
Zendesk Award

Payment Type

Below is the comparison of the starting price and payment method of Zendesk and Samanage. You can purchase Zendesk with Agent/Month payment plans. Whereas, Samanage provides Agent/Month/Billed Annually payment plans. Zendesk provides a free trial whereas, Samanage does not provide a free trial.

Free Trial

Monthly

Yearly

Free Trial

SAAS

Free Trial

Monthly

Yearly

Features

Compare between Zendesk and Samanage based on their key features and functionalities to pick the right one for your business.

Audit Trail

Case Management

Task Management

Appointment Management

API Integration

Customer DataBase

Performance Metrics

Social Media Integration

Self Service Portal

Assignment Management

Real Time Monitoring

Live chat system

Archiving & Retention

Feedback Management

Surveys & Feedback

Call Center Management

IVR / Voice Recognition

Activity Tracking

Campaign Management

Knowledge Base

Blended Call Center

Call Logging

Progressive Dialer

Alerts/Escalation

Automated Routing

Community Forums

Multiple Brands Products

Ticket Management

Help Desk Management

Issue Tracking

Macros

Online Forums

Problem Management

Service Level Agreement (SLA) Management

Third Party Integration

Corrective Actions (CAPA)

Event Triggered Actions

Interaction Tracking

Churn Management

Communication Management

Multi-Channel Communication

Predictive Analytics

Customer Engagement

Asset Tracking

Customer Service Analytics

Reporting & statistics

Account Alerts

Customer Experience Management

Reporting/Analytics

Canned Responses

Account Management

Multi-Language

Cataloging/Categorization

Queue Management

Customer Complaint Tracking

Availability Management

CMDB

Notifications and alerts

Activity Dashboard

Read More

Self Service Portal

Contract Management

Incident Management

Ticket Management

Problem Management

CRM

CRM & Sales Dashboards

Customer Management

Customer Support

Knowledge Management

Social CRM

Opportunity Management

Lead Management

Contact Management

Sales Force Automation

Call Management

Social Media Integration

Self Service Portal

Document Storage

Call Center Management

Analytics

Knowledge Base

Call Logging

Sales Management

Sales Pipeline Tracking

Mobile Access

Service History Tracking

Sales pipeline management

Live Chat

Segmentation

Knowledge Base Management

Internal Chat Integration

Knowledge Library

Contact Import/Export

Ticket/Issue Tracking

Ticketing

Einstein Copilot

Prompt Builder

Automotive Data Bundle

Connected Vehicle Visualization

Actionable Telematics

Automotive Calculated Insights

Automotive Loan and Lease Console

Billing Inquiry Manager

Enterprise Sales Management Enhancements

TMF API Enhancements

Promotion Transfer

Time Planning

Clean Energy Program Management

Financial Engagement

Automation Templates Enhancements

Transaction Dispute Management Enhancements

Actionable Segmentation Enhancements

Assessment Generation

Home Health Enhancements

Interoperability Enhancements

Sales Agreement Enhancements

Read More

Still Confused to find the best software?

Overall Ratings

Compare how Zendesk stacks up against Samanage in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.6

Ease of use

Out of 5

Value for money Value for money 4.6

Value for money

Out of 5

Customer support Customer support 4.6

Customer support

Out of 5

Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.5

Value for money

Out of 5

Customer support Customer support 4.5

Customer support

Out of 5

Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.5

Value for money

Out of 5

Customer support Customer support 4.4

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Zendesk and Samanage in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 30 reviews while Samanage has 2 reviews

Munni Devi

Great user interface and customer support

Pros

One of the most impressive aspects of Zendesk is its user-friendly interface and customizable features, allowing businesses to tailor their customer support processes to their specific needs easily.

Cons

Some users have noted areas where Zendesk could improve, such as enhancing the search functionality within the knowledge base, providing more advanced automation options, and streamlining certain aspects of the interface for easier navigation.

Read all 30 reviews

No reviews yet. Be the first to review

Write a review
Chukwuemeka Ogbonna

Experiences using Salesforce

Pros

Quick notification for the authenticator app and the fact that I can connect my biometrics to it for unlocking.

Cons

I have noticed anything yet, just using the authenticator seamlessly so it's a good app for security.

Read all 45 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Help Desk Software. Zendesk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Samanage is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms.

Windows

MacOs

IOS

Android

Windows

MacOs

IOS

Android

Web App

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Zendesk with Samanage. Zendesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Samanage provides Email, Phone, Live Support, Training and Tickets.

phone

email

live support

tickets

training

phone

email

live support

tickets

training

phone

email

live support

tickets

training

Languages Supported

Zendesk and Samanage are supported in the following languages.

Chinese

Danish

Dutch

English

French

German

Italian

Japanese

Korean

Polish

Portuguese

Russian

Slovenian

Spanish

Swedish

Thai

Turkish

English

Chinese

Danish

Dutch

English

French

Italian

Japanese

Korean

Portuguese

Slovenian

Spanish

Swedish

Thai

Typical Customer

The target customer base of Zendesk vs Samanage is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMEs

Enterprises

Startups

Enterprises

SMEs

Freelancer

Startups

Integrations

Find out which tools Zendesk and Samanage integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!

Trello

Mailchimp Activity

Shopify

Salesforce

Klaus

Proactive Campaigns

Tymeshift

TeamViewer

Unbabel

Narvar

(Not Provided by Vendor)

(Not Provided by Vendor)

Video

To gain a better understanding of how these Zendesk and Samanage work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Zendesk and Samanage and learn how they operate. Explore the company name, its location, and more!

Company Name :

Zendesk

Headquarter :

San Francisco

Website :

Visit Website

Company Name :

Samanage Ltd

Website :

Visit Website

Company Name :

Salesforce, Inc

Headquarter :

San Francisco

Website :

Visit Website

Alternatives