In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zendesk versus Samanage. To get better insight, here’s how users have rated these products. Zendesk is rated 4.5 while Samanage is rated 4.5.
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zendesk vs Samanage with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, Samanage comes in 3 packages: Team, Business, Professional.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Zendesk and Samanage based on their key features and functionalities to pick the right one for your business.
- Sla Management
- Mobile App
- Automations
- Live Chat
- Collaboration Tools
- Api Integration
- Customizable Branding
- Ticketing System
- Email Integration
- Knowledge Base
- Real Time Monitoring
- Appointment Management
- Self Service Portal
- Social Media Integration
- Task Management
- Sla Management
- Mobile App
- Automations
- Live Chat
- Collaboration Tools
- Api Integration
- Customizable Branding
- Ticketing System
- Email Integration
- Knowledge Base
- Real Time Monitoring
- Appointment Management
- Self Service Portal
- Social Media Integration
- Task Management
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and Samanage for better insights.
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Awards
Zendesk and Samanage have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Zendesk and Samanage in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 104 reviews while Samanage has 2 reviews
Pros
Zendesk offers an intuitive interface, excellent automation tools, multi-channel support (chat, email, social media), and scalability for businesses of all sizes.
Posted by - John Carter
Pros
Zendesks versatility in handling customer interactions across multiple channels, including email, chat, and social media, is noteworthy. Additionally, its powerful analytics and reporting features provide actionable insights that help improve support efficiency.
Posted by - Muskan Fayyaz
Cons
The pricing part, which is highly complex and comes with complicated plans. It will be highly appreciated if you look into it.
Posted by - Gariganeshwar undefined
Cons
Zendesk has great features, but its also high in price; its not budget-friendly. Sometimes the app lacks in process, and sometimes it also faces issues in reporting and analysis.
Posted by - rohit rao
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Write a ReviewSpecifications
Check out the specifications of Zendesk and Samanage. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zendesk and Samanage. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zendesk and Samanage work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zendesk and Samanage and learn how they operate. Explore the company name, its location, and more!
Samanage Ltd
Alternatives
FAQs
Which mobile platforms do Zendesk and Samanage support?
Zendesk supports Android and IOS, while Samanage supports Android and IOS.
Do Zendesk and Samanage offer a free trial?
Yes, Zendesk and Samanage provide a free trial to its users.
What level of customer support can I expect from Zendesk and Samanage?
Zendesk provides customer support over various channels including phone, email, live support and tickets, and Samanage provides customer support over phone, email, live support and more.
What are the key features of Zendesk and Samanage?
Key features of Zendesk include ticketing system, automations, macros, customizable branding, multi channel support, knowledge base, while Samanage offers features, such as incident management, service catalog, knowledge base, self service portal.
Zendesk and Samanage cater to which types of businesses?
Zendesk is suitable for Freelancer, Startups, SMBs & Enterprises, whereas Samanage is suitable for Startups, Enterprises & SMBs.
Zendesk
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