Are you struggling to find the perfect Help Desk Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Zendesk vs. Support.cc by 500apps all in one place to simplify your decision-making process. Zendesk is rated 4.5 while Support.cc by 500apps is rated 5.0.
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zendesk vs Support.cc by 500apps with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, Support.cc by 500apps comes in 1 packages: Monthly Plan.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Zendesk and Support.cc by 500apps based on their key features and functionalities to pick the right one for your business.
- Customizable Branding
- Knowledge Base
- Triggers
- Appointment Management
- Live Chat
- Task Management
- Case Management
- Multi Channel Support
- Email Integration
- Collaboration Tools
- Performance Metrics
- Real Time Monitoring
- Self Service Portal
- Sla Management
- Reporting And Analytics
- Customizable Branding
- Knowledge Base
- Triggers
- Appointment Management
- Live Chat
- Task Management
- Case Management
- Multi Channel Support
- Email Integration
- Collaboration Tools
- Performance Metrics
- Real Time Monitoring
- Self Service Portal
- Sla Management
- Reporting And Analytics
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and Support.cc by 500apps for better insights.
Awards
Zendesk and Support.cc by 500apps have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Zendesk and Support.cc by 500apps in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 123 reviews while Support.cc by 500apps has 33 reviews
Pros
1. Multi-channel support: Zendesk allows customers to reach out through various channels (email, chat, phone, social media, and more), making it easy for businesses to provide seamless support. 2. Automated workflows and macros: Zendesks.
Posted by - Shehu Abubakar
Pros
It provides a single platform for all our communications. The custom views and real-time update options are really helpful to the users of this helpdesk platform.
Posted by - Barkha Agrawal
Cons
The learning curve can be steep for new users.
Posted by - Emma Johnson
Cons
Customization complexity, reporting interface, limited HR-specific templates, mobile app limitations, and internal collaboration tools.
Posted by - Emilia Davids
Pros
I highly recommend Support.cc as an all-in-one helpdesk ticketing solution. Ive been using it for a few months now and can confidently say that it has been a great asset to my business. Its easy to use, incredibly affordable, and has helped me quickly and efficiently handle my client queries. Im sure that my customer service and business productivity have both improved since using Support.cc, all within my budget. I highly recommend this product to any business looking for an efficient and cost-effective helpdesk ticketing solution.
Posted by - Mumin Kharashiy
Pros
My goal was to provide seamless customer support by integrating web chat, social media, email, and a ticketing system into one central hub.
Posted by - Luka Tabatadze
Cons
There is nothing about Support.cc that needs improvement; Im happy with it as it is.
Posted by - Uduak Otu
Cons
This platform has not only met but also exceeded my expectations, without any issues or objections, making me thrilled with it.
Posted by - Hassan Ibrahim
Specifications
Check out the specifications of Zendesk and Support.cc by 500apps. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zendesk and Support.cc by 500apps. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
Video
To gain a better understanding of how these Zendesk and Support.cc by 500apps work, you can check out the videos below. Browse through the videos and make the right choice.
(Not Provided by Vendor)
Company Details
Get insight into the company details Zendesk and Support.cc by 500apps and learn how they operate. Explore the company name, its location, and more!
500apps
Mukilteo
Alternatives
FAQs
Which is the better option between Zendesk and Support.cc by 500apps?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Zendesk has an advantage over Support.cc by 500apps.
For what other purposes can Zendesk and Support.cc by 500apps be used?
Apart from being a Help Desk software, Zendesk can be used as a crm software, quality management software, ticketing management software and help desk software, while Support.cc by 500apps can be utilized as a ticketing management software and customer service software.
What are the key features of Zendesk and Support.cc by 500apps?
Key features of Zendesk include ticketing system, automations, macros, customizable branding, multi channel support, knowledge base, while Support.cc by 500apps offers features, such as ticket management, automations, sla management, multi channel support.
Do Zendesk and Support.cc by 500apps offer a free trial?
Yes, Zendesk and Support.cc by 500apps provide a free trial to its users.
Which integrations are supported by Zendesk and Support.cc by 500apps?
Zendesk integrates seamlessly with Narvar, TeamViewer, Trello, Tymeshift & Unbabel, while Support.cc by 500apps offers compatibility with Conquer HRMS, GEM-TABS, PACT Payroll & Touche Lite.
Zendesk
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