In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zendesk versus SysAid. To get better insight, here’s how users have rated these products. Zendesk is rated 4.7 while SysAid is rated 4.8.
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Plans and Pricing
Compare pricing of Zendesk vs SysAid with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, SysAid has not provided information about its pricing.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and SysAid for better insights.
Awards
Zendesk and SysAid have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
Payment Type
Below is the comparison of the starting price and payment method of Zendesk and SysAid. You can purchase Zendesk with Agent/Month payment plans. Whereas, Information related to the payment plans of SysAid is unavailable. Zendesk provides a free trial whereas, SysAid does not provide a free trial.
Free Trial
Monthly
Yearly
Free Trial
Yearly
Free Trial
Monthly
Yearly
Features
Compare between Zendesk and SysAid based on their key features and functionalities to pick the right one for your business.
Social Media Integration
Self Service Portal
Live chat system
Surveys & Feedback
Knowledge Base
Alerts/Escalation
Automated Routing
Community Forums
Multiple Brands Products
Ticket Management
Asset Management
Email Integration
Help Desk
Inventory Management
Task Management
Onboarding
Self Service Portal
Real Time Monitoring
Workflow Management
Collaboration
CRM
CRM & Sales Dashboards
Customer Management
Customer Support
Knowledge Management
Social CRM
Opportunity Management
Lead Management
Contact Management
Sales Force Automation
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Overall Ratings
Compare how Zendesk stacks up against SysAid in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by Zendesk and SysAid in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 22 reviews while SysAid has 5 reviews
Good ticket management
Pros
As a pro, I can mention how easy it is to use, both for engineers and supervisors who must take samples and metrics of the service provided.
Cons
As Cons, you can mention that the reports are poor, this is an important point of improvement that the platform has.
Good and essential tool for ticketing purpose
Pros
Able to assign multiple tickets at a time. Can easily create, update, close, resolve tickets. provides breadth of services and can customize some options as per requirement
Cons
It logs you out every 10 mins if not in use.
Budget friendly, yet exhaustive CRM
Pros
Comprehensive CRM, Customization, Automation, Reports and Analytics, AppExchange
Cons
There is a huge learning curve and the pricing can be on the higher side.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Help Desk Software. Zendesk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. SysAid is available on Windows, MacOs desktop platforms.
Windows
MacOs
IOS
Android
Windows
MacOs
Web App
Windows
MacOs
IOS
Android
Customer Support
The quality and timeliness of support are important parameters when comparing Zendesk with SysAid. Zendesk offers Email, Phone, Live Support, Training and Tickets to its customers, while SysAid provides Email, Phone, Live Support, Training and Tickets.
phone
live support
tickets
training
phone
live support
tickets
training
phone
tickets
training
Languages Supported
Zendesk and SysAid are supported in the following languages.
Chinese
Dutch
English
French
German
Italian
Japanese
Korean
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
Chinese
English
French
German
Hebrew
Italian
Japanese
Portuguese
Russian
Spanish
Chinese
Dutch
English
French
Italian
Spanish
Swedish
Typical Customer
The target customer base of Zendesk vs SysAid is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Enterprises
Startups
SMEs
Agencies
Enterprises
Freelancer
Startups
Integrations
Find out which tools Zendesk and SysAid integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!
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Video
To gain a better understanding of how these Zendesk and SysAid work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zendesk and SysAid and learn how they operate. Explore the company name, its location, and more!
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