Are you struggling to find the perfect Help Desk Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Zendesk vs. Tawk.to all in one place to simplify your decision-making process. Zendesk is rated 4.5 while Tawk.to is rated 4.5.
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zendesk vs Tawk.to with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, Tawk.to has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Zendesk and Tawk.to based on their key features and functionalities to pick the right one for your business.
- Self Service Portal
- Integrations
- Knowledge Base
- Community Forums
- Multi Channel Support
- Real Time Monitoring
- Customer Portal
- Sla Management
- Social Media Integration
- Mobile App
- Ticket Views
- Custom Fields
- Live Chat
- Performance Metrics
- Ticketing System
- Self Service Portal
- Integrations
- Knowledge Base
- Community Forums
- Multi Channel Support
- Real Time Monitoring
- Customer Portal
- Sla Management
- Social Media Integration
- Mobile App
- Ticket Views
- Custom Fields
- Live Chat
- Performance Metrics
- Ticketing System
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and Tawk.to for better insights.
Awards
Zendesk and Tawk.to have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Zendesk and Tawk.to in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 109 reviews while Tawk.to has 6 reviews
Pros
What I like best about the Zendesk Support Suite is the integration of a variety of support channels—email, chat, phone, and even messaging apps—into one place.
Posted by - Rajiv
Pros
One of the most impressive aspects of Zendesk is its versatility and ease of use. Whether you’re a small business or a large enterprise, Zendesk offers a highly customizable and scalable solution that can meet the needs of different teams and industries.
Posted by - Harsh Singh
Cons
The learning curve can be steep for new users.
Posted by - Emma Johnson
Cons
The original text is grammatically correct and does not require any changes.
Posted by - Harsh Singh
Pros
Their pricing, support, etc.
Posted by - Karan
Pros
This tool comes for free with full features. It is very easy to implement on any kind of website. It allows you to rearrange your in-app tools for your convenience. Also, it is possible to change the view of the chat widget seen on the website.
Posted by - Oral Tosun
Cons
While Tawk.to offers a plethora of features, there is room for improvement in the reporting and analytics department. The data provided is useful, but more advanced analytics would greatly benefit businesses looking to gain deeper insights into customer interactions and support performance.
Posted by - Raghunath Sabat
Cons
Its default web user interface is a little bit overcrowded. The hireable chat person is not available in all countries and languages.
Posted by - Oral Tosun
Specifications
Check out the specifications of Zendesk and Tawk.to. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zendesk and Tawk.to. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
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Company Details
Get insight into the company details Zendesk and Tawk.to and learn how they operate. Explore the company name, its location, and more!
Tawk.to Ltd.
London
Alternatives
FAQs
What are the key features of Zendesk and Tawk.to?
Key features of Zendesk include ticketing system, automations, macros, customizable branding, multi channel support, knowledge base, while Tawk.to offers features, such as real time monitoring, customizable widgets, automated triggers, file transfer.
What level of customer support can I expect from Zendesk and Tawk.to?
Zendesk provides customer support over various channels including phone, email, live support and tickets, and Tawk.to provides customer support over email, live support, training and more.
Zendesk and Tawk.to cater to which types of businesses?
Zendesk is suitable for Freelancer, Startups, SMBs & Enterprises, whereas Tawk.to is suitable for Startups, Enterprises & SMBs.
Which mobile platforms do Zendesk and Tawk.to support?
Zendesk supports Android and IOS, while Tawk.to supports Android and IOS.
Do Zendesk and Tawk.to offer a free trial?
Zendesk provides a free trial, while Tawk.to doesn’t offer free trial.
Zendesk
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