In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zendesk versus Tawk.to. To get better insight, here’s how users have rated these products. Zendesk is rated 4.6 while Tawk.to is rated 4.5.

You May Also Like

Featured products that are similar to the ones you selected below.

All Help Desk Software Products ›››

Plans and Pricing

Compare pricing of Zendesk vs Tawk.to with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, Tawk.to has not provided information about its pricing.

Support Team
$ 19

Agent/Month

Get Pricing View Pricing Details
Support Professional
$ 55

Agent/Month

Get Pricing View Pricing Details
Support Enterprise
$ 115

Agent/Month

Get Pricing View Pricing Details
Suite Team
$ 55

Agent/Month

Get Pricing View Pricing Details
Suite Growth
$ 89

Agent/Month

Get Pricing View Pricing Details
Suite Professional
$ 115

Agent/Month

Get Pricing View Pricing Details
Suite Enterprise
$ 169

Agent/Month

Get Pricing View Pricing Details
Get Quote
$ --

Click here to get detailed pricing as per your requirements.

Contact Us
View Profile Details
Free
$ 0

Per Month

Get Pricing View Pricing Details
Growth
$ 14

Per Month

Get Pricing View Pricing Details
Pro
$ 50

Per Month

Get Pricing View Pricing Details
Enterprise
$ 79

Per Month

Get Pricing View Pricing Details

Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and Tawk.to for better insights.

Awards

Zendesk and Tawk.to have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

Zendesk Award
Zendesk Award
Zendesk Award

Payment Type

Below is the comparison of the starting price and payment method of Zendesk and Tawk.to. You can purchase Zendesk with Agent/Month payment plans. Whereas, Information related to the payment plans of Tawk.to is unavailable. Zendesk provides a free trial whereas, Tawk.to does not provide a free trial.

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Compare between Zendesk and Tawk.to based on their key features and functionalities to pick the right one for your business.

Audit Trail

Case Management

Task Management

Appointment Management

API Integration

Customer DataBase

Performance Metrics

Social Media Integration

Self Service Portal

Assignment Management

Real Time Monitoring

Live chat system

Archiving & Retention

Feedback Management

Surveys & Feedback

Call Center Management

IVR / Voice Recognition

Activity Tracking

Campaign Management

Knowledge Base

Blended Call Center

Call Logging

Progressive Dialer

Alerts/Escalation

Automated Routing

Community Forums

Multiple Brands Products

Ticket Management

Help Desk Management

Issue Tracking

Macros

Online Forums

Problem Management

Service Level Agreement (SLA) Management

Third Party Integration

Corrective Actions (CAPA)

Event Triggered Actions

Interaction Tracking

Churn Management

Communication Management

Multi-Channel Communication

Predictive Analytics

Customer Engagement

Asset Tracking

Customer Service Analytics

Reporting & statistics

Account Alerts

Customer Experience Management

Reporting/Analytics

Canned Responses

Account Management

Multi-Language

Cataloging/Categorization

Queue Management

Customer Complaint Tracking

Availability Management

CMDB

Notifications and alerts

Activity Dashboard

Read More

Google Analytics

Webmaster & Sitemap

Assignment Management

Call Me Option

Knowledge Database

Offline Form

Proactive Invitations

Transfers / Routing

File Sharing

Website Visitor Tracking

Screen Sharing

Geo Targeting

Read More

Email Integration

Customer DataBase

Online Activation

Social Media Integration

Self Service Portal

Live chat system

Collaboration

Email Management

Billing & Invoicing

Surveys & Feedback

Dashboard

Knowledge Base

Alerts/Escalation

Automated Routing

Community Forums

Inbox Queue Management

Incident Management

Ticket Management

Help Desk Management

Issue Tracking

Online Forums

Problem Management

Service Level Management

Service Level Agreement (SLA) Management

Event Logs

Customer Segmentation

Push Notifications

Scenario Planning

SLA Management

Read More

Still Confused to find the best software?

Overall Ratings

Compare how Zendesk stacks up against Tawk.to in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.6

Ease of use

Out of 5

Value for money Value for money 4.6

Value for money

Out of 5

Customer support Customer support 4.6

Customer support

Out of 5

Feature Feature 4.7

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.8

Value for money

Out of 5

Customer support Customer support 4.7

Customer support

Out of 5

Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.4

Value for money

Out of 5

Customer support Customer support 4.4

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Zendesk and Tawk.to in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 30 reviews while Tawk.to has 6 reviews

Munni Devi

Great user interface and customer support

Pros

One of the most impressive aspects of Zendesk is its user-friendly interface and customizable features, allowing businesses to tailor their customer support processes to their specific needs easily.

Cons

Some users have noted areas where Zendesk could improve, such as enhancing the search functionality within the knowledge base, providing more advanced automation options, and streamlining certain aspects of the interface for easier navigation.

Read all 30 reviews
Raghunath Sabat

A Game-Changer for Customer Engagement and Support

Pros

Tawk.to impresses me with its comprehensive set of features that cater to both the needs of customers and businesses. The live chat functionality is incredibly easy to set up and use, enabling me to engage with website visitors in real time. The ability to customize chat widgets to match my brand's look and feel has been a game-changer, ensuring a seamless and professional experience for users.One standout feature is the "Triggers" system, which lets me proactively initiate conversations based on user behavior. This has helped me capture potential leads and address queries before they even ask, enhancing customer conversion rates. Additionally, the built-in ticketing system ensures that no customer concern falls through the cracks, providing a centralized hub for efficient issue resolution.

Cons

While Tawk.to offers a plethora of features, there is room for improvement in the reporting and analytics department. The data provided is useful, but more advanced analytics would greatly benefit businesses looking to gain deeper insights into customer interactions and support performance.

Read all 6 reviews
Jemin

Liked Trail and API Support for developers

Pros

I liked the Developer support and API documentation for customization and implementation in a private service.

Cons

Some more detailed services are confusing to the user. Some features have the same meaning but are represented differently.

Read all 25 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Help Desk Software. Zendesk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Tawk.to is available on Windows, MacOs desktop platforms and Android, IOS mobile platforms.

Windows

MacOs

IOS

Android

Windows

MacOs

IOS

Android

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Zendesk with Tawk.to. Zendesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Tawk.to provides Email, Live Support and Training.

phone

email

live support

tickets

training

email

live support

training

phone

email

live support

tickets

training

Languages Supported

Zendesk and Tawk.to are supported in the following languages.

Chinese

Danish

Dutch

English

French

German

Italian

Japanese

Korean

Polish

Portuguese

Russian

Slovenian

Spanish

Swedish

Thai

Turkish

English

Arabic

Chinese

Czech

Danish

Dutch

English

Finnish

French

German

Italian

Japanese

Korean

Norwegian

Polish

Portuguese

Russian

Spanish

Swedish

Turkish

Typical Customer

The target customer base of Zendesk vs Tawk.to is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMEs

Enterprises

Startups

Enterprises

SMEs

Startups

Enterprises

SMEs

Freelancer

Integrations

Find out which tools Zendesk and Tawk.to integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!

Trello

Mailchimp Activity

Shopify

Salesforce

Klaus

Proactive Campaigns

Tymeshift

TeamViewer

Unbabel

Narvar

(Not Provided by Vendor)

Whatsapp

Slack

Shopify

Salesforce

Microsoft Teams

Mailchimp

Video

To gain a better understanding of how these Zendesk and Tawk.to work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Zendesk and Tawk.to and learn how they operate. Explore the company name, its location, and more!

Company Name :

Zendesk

Headquarter :

San Francisco

Website :

Visit Website

Company Name :

Tawk.to Ltd.

Headquarter :

London

Website :

Visit Website

Company Name :

Freshworks

Headquarter :

Chennai

Website :

Visit Website

Alternatives