Are you struggling to find the perfect Help Desk Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Zendesk vs. Tidio all in one place to simplify your decision-making process. Zendesk is rated 4.7 while Tidio is rated 5.0.
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Plans and Pricing
Compare pricing of Zendesk vs Tidio with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, Tidio comes in 3 packages: Free, Chatbots, Communicator.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and Tidio for better insights.
Awards
Zendesk and Tidio have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
Payment Type
Below is the comparison of the starting price and payment method of Zendesk and Tidio. You can purchase Zendesk with Agent/Month payment plans. Whereas, Tidio provides Per Month payment plans. Zendesk provides a free trial whereas, Tidio does not provide a free trial.
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Features
Compare between Zendesk and Tidio based on their key features and functionalities to pick the right one for your business.
Social Media Integration
Self Service Portal
Live chat system
Surveys & Feedback
Knowledge Base
Alerts/Escalation
Automated Routing
Community Forums
Multiple Brands Products
Ticket Management
Onboarding
Agent Scheduling
Knowledge Database
Offline Form
Persistent Chat
Proactive Invitations
Shortcut Messages
Visitor Targeting
Real Time Monitoring
Personal Greetings
Remote Desktop Control
Remote Access
Screen Sharing
Dashboard
File sharing
Real Time Chat
Session Recording
Session Transfer
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Overall Ratings
Compare how Zendesk stacks up against Tidio in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by Zendesk and Tidio in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 22 reviews while Tidio has 3 reviews
Good ticket management
Pros
As a pro, I can mention how easy it is to use, both for engineers and supervisors who must take samples and metrics of the service provided.
Cons
As Cons, you can mention that the reports are poor, this is an important point of improvement that the platform has.
Consummate and superlative Help Desk Software.
Pros
It's simple to create tickets and also receive tickets response quickly with this tool.It increases customers satisfaction.It offers excellent customer support services.
Cons
For the moment that I have used Tidio,It has never failed hence I have nothing to dislike.
RemotePC is one of the best softwares to work remotely
Pros
1.Option to print remotely 2.works perfect with SaaS 3.screen can be shared 4.solid file transfer mode
Cons
1. user cant lock the settings to the other user's device application 2. price little bit high
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Help Desk Software. Zendesk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Tidio is available on Web App desktop platforms and IOS, Android mobile platforms.
Windows
MacOs
IOS
Android
Web App
IOS
Android
(Not Provided by Vendor)
Customer Support
The quality and timeliness of support are important parameters when comparing Zendesk with Tidio. Zendesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Tidio provides Email, Live Support and Tickets.
phone
live support
tickets
training
live support
tickets
phone
live support
tickets
Languages Supported
Zendesk and Tidio are supported in the following languages.
Chinese
Dutch
English
French
German
Italian
Japanese
Korean
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
English
French
German
Italian
Portuguese
Spanish
Dutch
English
French
German
Italian
Japanese
Korean
Portuguese
Spanish
Turkish
Typical Customer
The target customer base of Zendesk vs Tidio is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Enterprises
Startups
SMEs
Agencies
(Not Provided by Vendor)
Integrations
Find out which tools Zendesk and Tidio integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!
(Not Provided by Vendor)
Shopify
WordPress
Squarespace
Wix
PrestaShop
BigCommerce
Ecwid
Ecommerce
Messenger
External Email Inbox
zendesk
freshdesk
freshservice
JIRA
onelogin
okta
Azure AD
Keycloak
G Suite
Jamf
Video
To gain a better understanding of how these Zendesk and Tidio work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zendesk and Tidio and learn how they operate. Explore the company name, its location, and more!
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