In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zendesk versus Trengo. To get better insight, here’s how users have rated these products. Zendesk is rated 4.7 while Trengo is rated 2.0.
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Plans and Pricing
Compare pricing of Zendesk vs Trengo with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, Trengo has not provided information about its pricing.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and Trengo for better insights.
Awards
Zendesk and Trengo have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
Payment Type
Below is the comparison of the starting price and payment method of Zendesk and Trengo. You can purchase Zendesk with Agent/Month payment plans. Whereas, Information related to the payment plans of Trengo is unavailable. Zendesk provides a free trial whereas, Trengo does not provide a free trial.
Free Trial
Monthly
Yearly
Monthly
Yearly
Monthly
Yearly
Features
Compare between Zendesk and Trengo based on their key features and functionalities to pick the right one for your business.
Social Media Integration
Self Service Portal
Live chat system
Surveys & Feedback
Knowledge Base
Alerts/Escalation
Automated Routing
Community Forums
Multiple Brands Products
Ticket Management
Email Integration
Automated Routing
Multi-Channel Communication
Knowledge Base Management
Real-time Chat
Ticket/Issue Tracking
Email Integration
Customer DataBase
Online Activation
Social Media Integration
Self Service Portal
Live chat system
Billing & Invoicing
Surveys & Feedback
Knowledge Base
Alerts/Escalation
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Overall Ratings
Compare how Zendesk stacks up against Trengo in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by Zendesk and Trengo in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 22 reviews while Trengo has 1 review
Good ticket management
Pros
As a pro, I can mention how easy it is to use, both for engineers and supervisors who must take samples and metrics of the service provided.
Cons
As Cons, you can mention that the reports are poor, this is an important point of improvement that the platform has.
Lots of promises but no stability
Pros
Easy to start
Cons
Stability on all new features
Review for freshdesk
Pros
Features provided by freshdesk are satisfied and realiable. Can avail better ideas about resolving issues.
Cons
I have not know yet any product useless on this platform. You should try made your team more cooperative.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Help Desk Software. Zendesk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Trengo is available on Web App, Windows, MacOs desktop platforms and Android, IOS mobile platforms.
Windows
MacOs
IOS
Android
Web App
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Customer Support
The quality and timeliness of support are important parameters when comparing Zendesk with Trengo. Zendesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Trengo provides Email.
phone
live support
tickets
training
phone
live support
tickets
training
Languages Supported
Zendesk and Trengo are supported in the following languages.
Chinese
Dutch
English
French
German
Italian
Japanese
Korean
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
English
Arabic
Chinese
Czech
Danish
Dutch
English
Finnish
French
German
Italian
Japanese
Korean
Norwegian
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
Typical Customer
The target customer base of Zendesk vs Trengo is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Enterprises
Startups
SMEs
Agencies
Enterprises
Startups
Enterprises
SMEs
Freelancer
Video
To gain a better understanding of how these Zendesk and Trengo work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zendesk and Trengo and learn how they operate. Explore the company name, its location, and more!
Trengo
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