In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zendesk versus Verint Customer Engagement. To get better insight, here’s how users have rated these products. Zendesk is rated 4.5 while Verint Customer Engagement is rated 4.0.
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SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zendesk vs Verint Customer Engagement with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, Verint Customer Engagement has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Zendesk and Verint Customer Engagement based on their key features and functionalities to pick the right one for your business.
- Appointment Management
- Email Integration
- Self Service Portal
- Real Time Monitoring
- Social Media Integration
- Automations
- Collaboration Tools
- Customer Database
- Performance Metrics
- Sla Management
- Knowledge Base
- Live Chat
- Customizable Branding
- Ticketing System
- Triggers
- Appointment Management
- Email Integration
- Self Service Portal
- Real Time Monitoring
- Social Media Integration
- Automations
- Collaboration Tools
- Customer Database
- Performance Metrics
- Sla Management
- Knowledge Base
- Live Chat
- Customizable Branding
- Ticketing System
- Triggers
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and Verint Customer Engagement for better insights.
Awards
Zendesk and Verint Customer Engagement have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Zendesk and Verint Customer Engagement in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 109 reviews while Verint Customer Engagement has 1 review
Pros
Zendesks versatility in handling customer interactions across multiple channels, including email, chat, and social media, is noteworthy. Additionally, its powerful analytics and reporting features provide actionable insights that help improve support efficiency.
Posted by - Muskan Fayyaz
Pros
I really love the customizable reporting and analytics features offered by Zendesk. They help us regularly monitor how well our customer service teams are performing. Plus, their streamlined process of managing and handling tickets is outstanding.
Posted by - Nikhil Dhar
Cons
Pricing, Customization, Reporting Flexibility, UI Complexity for Large Teams, Mobile App Functionality
Posted by - Kamran Kasana
Cons
The mobile app could be more robust; some features are limited compared to the desktop version, making it challenging to manage support tickets on the go.
Posted by - Gilian kipkosgei
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Zendesk and Verint Customer Engagement. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zendesk and Verint Customer Engagement. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zendesk and Verint Customer Engagement work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zendesk and Verint Customer Engagement and learn how they operate. Explore the company name, its location, and more!
Verint Systems Inc.
Melville
Alternatives
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FAQs
What are the key features of Zendesk and Verint Customer Engagement?
Key features of Zendesk include ticketing system, automations, macros, customizable branding, multi channel support, knowledge base, while Verint Customer Engagement offers features, such as workforce management, speech analytics, text analytics, desktop and process analytics.
Zendesk and Verint Customer Engagement cater to which types of businesses?
Zendesk is suitable for Freelancer, Startups, SMBs & Enterprises, whereas Verint Customer Engagement is suitable for Startups, SMBs & Mid-Market.
Do Zendesk and Verint Customer Engagement offer a free trial?
Yes, Zendesk and Verint Customer Engagement provide a free trial to its users.
Which is the better option between Zendesk and Verint Customer Engagement?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Zendesk has an advantage over Verint Customer Engagement.
Which mobile platforms do Zendesk and Verint Customer Engagement support?
Zendesk and Verint Customer Engagement both support Android and IOS.
Zendesk
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