In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zendesk versus Verint Customer Engagement. To get better insight, here’s how users have rated these products. Zendesk is rated 4.6 while Verint Customer Engagement is rated 4.0.

Plans and Pricing

Compare pricing of Zendesk vs Verint Customer Engagement with the following detailed pricing plan info. Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise. On the other hand, Verint Customer Engagement has not provided information about its pricing.

Support Team
$ 19

Agent/Month

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Support Professional
$ 55

Agent/Month

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Support Enterprise
$ 115

Agent/Month

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Suite Team
$ 55

Agent/Month

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Suite Growth
$ 89

Agent/Month

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Suite Professional
$ 115

Agent/Month

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Suite Enterprise
$ 169

Agent/Month

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Customer Service
$ 29

Per Month

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Lyro AI Agent
$ 39

Per Month

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Automation
$ 29

Per Month

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Tidio+
$ 398

Per Month

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Free
$ 0

Per Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Zendesk and Verint Customer Engagement for better insights.

Awards

Zendesk and Verint Customer Engagement have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

Zendesk Award
Zendesk Award
Zendesk Award

Payment Type

Below is the comparison of the starting price and payment method of Zendesk and Verint Customer Engagement. You can purchase Zendesk with Agent/Month payment plans. Whereas, Information related to the payment plans of Verint Customer Engagement is unavailable. Zendesk provides a free trial whereas, Verint Customer Engagement does not provide a free trial.

Free Trial

Monthly

Yearly

Free Trial

SAAS

Free Trial

Monthly

Yearly

Features

Compare between Zendesk and Verint Customer Engagement based on their key features and functionalities to pick the right one for your business.

Audit Trail

Case Management

Task Management

Appointment Management

API Integration

Customer DataBase

Performance Metrics

Social Media Integration

Self Service Portal

Assignment Management

Real Time Monitoring

Live chat system

Archiving & Retention

Feedback Management

Surveys & Feedback

Call Center Management

IVR / Voice Recognition

Activity Tracking

Campaign Management

Knowledge Base

Blended Call Center

Call Logging

Progressive Dialer

Alerts/Escalation

Automated Routing

Community Forums

Multiple Brands Products

Ticket Management

Help Desk Management

Issue Tracking

Macros

Online Forums

Problem Management

Service Level Agreement (SLA) Management

Third Party Integration

Corrective Actions (CAPA)

Event Triggered Actions

Interaction Tracking

Churn Management

Communication Management

Multi-Channel Communication

Predictive Analytics

Customer Engagement

Asset Tracking

Customer Service Analytics

Reporting & statistics

Account Alerts

Customer Experience Management

Reporting/Analytics

Canned Responses

Account Management

Multi-Language

Cataloging/Categorization

Queue Management

Customer Complaint Tracking

Availability Management

CMDB

Notifications and alerts

Activity Dashboard

Read More

Customer Feedback

Feedback Management

Analytics

Communication Management

Community Management

Feedback Collection

Video Content

Email Integration

API Integration

Onboarding

Agent Scheduling

Knowledge Database

Offline Form

Persistent Chat

Proactive Invitations

Shortcut Messages

Transfers / Routing

Visitor Targeting

Real Time Monitoring

Personal Greetings

Visitor Tracking

Dashboard

Lead Capture

Campaign Management

Analytics

Automated Routing

Ticket Management

Customer Communication

Contact Database

Reporting

Campaign Segmentation

Customer Segmentation

Advanced Reporting

Communication Management

Feedback Collection

Multi-Channel Communication

Data Analysis

Chat / Messaging

Customer Support Tracking

Email Response Control

Dashboards

Social Media Integration

Third Party Integration

Live Chat

Email Distribution

Drag & Drop

Customer Experience Management

Proactive Chat

Chat Widget

Labels

Chat History

Real Time Chat

Chatbot

Reporting and Analytics

Templates

Email Automation

Customer Data

Account Management

Engagement Monitoring

Customer Profiles

Personalization

On-Screen Chats

Pre-configured Bot

Multi-Language

Analytics/ROI Tracking

Chatbot Configuration

Open API

Codeless Bot

Chat Routing

Instagram Integration

Customer feedback collection

Customer onboarding

Customer feedback management

Ticketing system

Chatbot Automation

Cross-selling and upselling

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Overall Ratings

Compare how Zendesk stacks up against Verint Customer Engagement in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.6

Ease of use

Out of 5

Value for money Value for money 4.6

Value for money

Out of 5

Customer support Customer support 4.6

Customer support

Out of 5

Feature Feature 4

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 4.8

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Zendesk and Verint Customer Engagement in Help Desk Software category, we've provided an average user rating for each software below. Zendesk has 30 reviews while Verint Customer Engagement has 1 review

Munni Devi

Great user interface and customer support

Pros

One of the most impressive aspects of Zendesk is its user-friendly interface and customizable features, allowing businesses to tailor their customer support processes to their specific needs easily.

Cons

Some users have noted areas where Zendesk could improve, such as enhancing the search functionality within the knowledge base, providing more advanced automation options, and streamlining certain aspects of the interface for easier navigation.

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AyandaK Khwela

Best software for communication

Pros

Messaging support is one of the best the software also improve. My site ability

Cons

The software have all features ineed idnt know anything that is miss the software is the best

Read all 4 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Help Desk Software. Zendesk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Verint Customer Engagement is available on Web App desktop platforms and IOS, Android mobile platforms.

Windows

MacOs

IOS

Android

Web App

IOS

Android

Web App

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Zendesk with Verint Customer Engagement. Zendesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Verint Customer Engagement provides Email.

phone

email

live support

tickets

training

email

email

live support

tickets

Languages Supported

Zendesk and Verint Customer Engagement are supported in the following languages.

Chinese

Danish

Dutch

English

French

German

Italian

Japanese

Korean

Polish

Portuguese

Russian

Slovenian

Spanish

Swedish

Thai

Turkish

Chinese

Dutch

English

French

German

Japanese

Portuguese

Russian

Spanish

Ukrainian

English

French

German

Italian

Portuguese

Spanish

Typical Customer

The target customer base of Zendesk vs Verint Customer Engagement is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMEs

Enterprises

Startups

SMEs

Agencies

Freelancer

Startups

SMEs

Agencies

Enterprises

Integrations

Find out which tools Zendesk and Verint Customer Engagement integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!

Trello

Mailchimp Activity

Shopify

Salesforce

Klaus

Proactive Campaigns

Tymeshift

TeamViewer

Unbabel

Narvar

(Not Provided by Vendor)

GMail

Hubspot

Zapier

Shopify

WordPress

Squarespace

Wix

PrestaShop

BigCommerce

Ecwid

Ecommerce

Messenger

Instagram

External Email Inbox

Video

To gain a better understanding of how these Zendesk and Verint Customer Engagement work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Zendesk and Verint Customer Engagement and learn how they operate. Explore the company name, its location, and more!

Company Name :

Zendesk

Headquarter :

San Francisco

Website :

Visit Website

Company Name :

Verint Systems Inc.

Headquarter :

Melville

Website :

Visit Website

Company Name :

Tidio Ltd

Headquarter :

Szczecin

Website :

Visit Website

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