In search of the ideal CRM Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zoho CRM versus Act!. To get better insight, here’s how users have rated these products. Zoho CRM is rated 4.6 while Act! is rated 5.0.

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SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.

Plans and Pricing

Compare pricing of Zoho CRM vs Act! with the following detailed pricing plan info. Zoho CRM comes in 3 packages: Standard, Professional, Enterprise. On the other hand, Act! comes in 3 packages: Act! Growth Suite, Act! CRM, Act! 365.

Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 11
User/Month, Billed Annually
  • Free Plan
  • Free Trial
Get Best Price
Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 79
User/Month
  • Free Plan
  • Free Trial
Get Best Price

Features

Compare between Zoho CRM and Act! based on their key features and functionalities to pick the right one for your business.

  • CRM Analytics
  • Territory Management
  • Salessignals
  • Zia Ai
  • Customer Support
  • Inventory Management
  • Capture Leads From Twitter/facebooks
  • Cloud Computing
  • Accounting
  • Customizable Modules
  • Web Forms
  • Email Marketing / Sms Marketing
  • Blueprint
  • Lead Management
  • Social Media Integration
View All Zoho CRM Features
  • CRM Analytics
  • Territory Management
  • Salessignals
  • Zia Ai
  • Customer Support
  • Inventory Management
  • Capture Leads From Twitter/facebooks
  • Cloud Computing
  • Accounting
  • Customizable Modules
  • Web Forms
  • Email Marketing / Sms Marketing
  • Blueprint
  • Lead Management
  • Social Media Integration
View All Act! Features

Screenshots

Take a look at the below screenshots and seamlessly compare the user interface of Zoho CRM and Act! for better insights.

Ratings

Compare how Zoho CRM stacks up against Act! in terms of ratings and user experience. Select the CRM software that perfectly aligns with your business requirements.

Overall Rating (out of 5)
Overall Rating 4.6
Feature
Feature 4.6
Ease of Use
Ease of Use 4.7
Value for Money
Value for Money 4.6
Customer Support
Customer Support 4.5
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
88%
View All Zoho CRM Reviews
Overall Rating (out of 5)
Overall Rating 5
Feature
Feature 4.3
Ease of Use
Ease of Use 4
Value for Money
Value for Money 4.7
Customer Support
Customer Support 4.7
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
85%
View All Act! Reviews

Awards

Zoho CRM and Act! have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the CRM Software category.

Zoho CRM Award
Zoho CRM Award

User Reviews

Based on all the user reviews and ratings received by Zoho CRM and Act! in CRM Software category, we've provided an average user rating for each software below. Zoho CRM has 51 reviews while Act! has 3 reviews

Pros

User Interface

Posted by - Pavithralingeshwaran

Pros

Data Sharing Policies and simple sales operations flow.

Posted by - KISHOR LAMDANDE

Cons

It can be laggy sometimes, and it is a little complicated to use.

Posted by - Joydeep Dey

Cons

Need to expand standard limitations like field restrictions and subforms per module.

Posted by - KISHOR LAMDANDE

View All Zoho CRM Reviews

Pros

Potential customer interactions have been a very effective tool for gaining, satisfying, and retaining customers. It has versatile marketing automations.

Posted by - islam. Pakistan

Pros

Customer First is a great software and a blessing to me as a freelancer. It is very easy to navigate, giving you the best response to customer needs in a timely manner, which is imperative. The main asset provided is the email integration, which is very quick and easy to use. Customer need/complaint emails are compiled into an easy-to-use (albeit slightly old-fashioned) database, allowing employees to easily see trends and address needs promptly. Rapid resolution of bugs and other customer issues is the name of the game with software development. Thats why I love Customer First -- it enables me to keep track of such problems, identify platform inconsistencies, and stay in touch with customers until issues have been resolved. Customer First gives anyone the ability to be successful in whatever business they may be doing. You will definitely love Customer First. I suggest and recommend it to companies that are supporting internally developed software. Purchase the software and begin your positive business customer service journey today.

Posted by - syed shameel

Cons

Sometimes switching between databases causes the software to crash.

Posted by - M Altaf

Cons

As with all technology, there are a few drawbacks. I think some of the functions have the potential to be more user-friendly. Inserting a database could be easier to do. It is difficult to figure out if a link is required. The interface feels old-fashioned and clunky. Employees would prefer something a little more up-to-date. Additionally, we would love to be able to label messages/complaints with tags -- that would simplify the organization of the database and allow for the opportunity to apply certain metrics, which would greatly enhance our view of customer issues. Improving readability is the suggestion here.

Posted by - syed shameel

View All Act! Reviews

Specifications

Check out the specifications of Zoho CRM and Act!. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android
Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android

Integration

Check out the specifications of Zoho CRM and Act!. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Video

To gain a better understanding of how these Zoho CRM and Act! work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Zoho CRM and Act! and learn how they operate. Explore the company name, its location, and more!

Company Name

Zoho Corporation Pvt. Ltd.

Headquarter

Chennai

Website
Visit Website
Company Name

Act! LLC

Headquarter

Scottsdale

FAQs

For what other purposes can Zoho CRM and Act! be used?

Apart from being a CRM software, Zoho CRM can be used as a accounting software, expense management software, sfa sales force automation software and sales management software, while Act! can be utilized as a contact management software, client management software and mac crm software.

Do Zoho CRM and Act! offer a free trial?

Yes, Zoho CRM and Act! provide a free trial to its users.

What level of customer support can I expect from Zoho CRM and Act!?

Zoho CRM provides customer support over various channels including phone, email, live support and tickets, and Act! provides customer support over phone, email, live support and more.

Which is the better option between Zoho CRM and Act!?

This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Zoho CRM has an advantage over Act!.

Zoho CRM and Act! cater to which types of businesses?

Zoho CRM is suitable for Freelancer, Startups, SMBs, Mid-Market & Enterprises, whereas Act! is suitable for Startups, SMBs, Mid-Market & Enterprises.

Zoho CRM

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