In search of the ideal CRM Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zoho CRM versus Microsoft Dynamics CRM. To get better insight, here’s how users have rated these products. Zoho CRM is rated 4.6 while Microsoft Dynamics CRM is rated 4.7.
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Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Zoho CRM and Microsoft Dynamics CRM for better insights.
Awards
Zoho CRM and Microsoft Dynamics CRM have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the CRM Software category.
Payment Type
Below is the comparison of the starting price and payment method of Zoho CRM and Microsoft Dynamics CRM. You can purchase Zoho CRM with User/Month payment plans. Whereas, Information related to the payment plans of Microsoft Dynamics CRM is unavailable. Zoho CRM provides a free trial whereas, Microsoft Dynamics CRM does not provide a free trial.
Free Trial
Monthly
Yearly
Free Trial
Both
Free Trial
Monthly
Features
Compare between Zoho CRM and Microsoft Dynamics CRM based on their key features and functionalities to pick the right one for your business.
Accounting
Capture Leads from Twitter/Facebooks
Case Management
Cloud Computing
Contact Manager
CRM & Sales Dashboards
CRM & Sales Reports
CRM Analytics
Customer Management
Customer Support
Customer Support
Email Integration
Lead Generation
Marketing Automation
Marketing Collateral
Project Management
Supplier and Purchase Order Management
Solution Management
Sales Tracking
Opportunity Management
Accounting
Contact Manager
CRM & Sales Dashboards
CRM & Sales Reports
CRM Analytics
Customer Support
Developer API
Document Management
Email Integration
Email Marketing / SMS Marketing
User Ratings
Based on all the user reviews and ratings received by Zoho CRM and Microsoft Dynamics CRM in CRM Software category, we've provided an average user rating for each software below. Zoho CRM has 42 reviews while Microsoft Dynamics CRM has 6 reviews
Mayank Deore
Zoho CRM has transformed our business operations.
Pros
Its ease of use, customization options, automation capabilities, and integration possibilities make it a comprehensive solution for any organization.
Cons
we haven't encountered any problems with Zoho CRM. In fact, our experience has been overwhelmingly positive, with every aspect of the software exceeding our expectations.
Silky Singla
Microsoft Dynamics CRM
Pros
Data Unification is one the best features about this product.
Cons
Product is pricey as compared to market competitor products
islam. Pakistan
Review for Freshsales
Pros
Lead Management and Sales Pipeline Management are the most extensive and exciting features that this product has. You can keep a track of anything and everything throughout the software and also see every individual's progress to further see the proj
Cons
Sometimes, customer support takes a lot of time to solve the queries.Notifications although automated can sometimes be delayed.Support engineers can take months if not a few years to fix the issue.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying CRM Software. Zoho CRM is available on Web App desktop platforms and IOS, Android mobile platforms. Microsoft Dynamics CRM is available on Web App, Windows desktop platforms and IOS, Android mobile platforms.
Web App
IOS
Android
Web App
Windows
IOS
Android
Windows
Macintosh
IOS
Android
Plans and Pricing
Compare pricing of Zoho CRM vs Microsoft Dynamics CRM with the following detailed pricing plan info. Zoho CRM comes in 3 packages: Standard, PROFESSIONAL, ENTERPRISE. On the other hand, Microsoft Dynamics CRM has not provided information about its pricing.
Standard
USD 10
User/Month
Sales forecasting
Reports and dashboards
Document library
Roles and profiles
Mass email
Call center connectors
100,000 records
PROFESSIONAL
USD 16.67
User/Month
Includes everything in Standard +
Email integration
Social CRM
Google AdWords integration
Workflow automation
Inventory management
Macros
Unlimited records
ENTERPRISE
USD 29.17
User/Month
Includes everything in Professional +
Territory management
Custom applications
Custom buttons
Workflow approval processes
Page layouts
Custom modules
Multiple currencies
Free
USD 0
User/Month/Billed Annually
Contact & Account Management
Contact Lifecycle Stages
Built-in Chat, Email, & Phone
24x5 Support
Mobile App
Growth
USD 13.88
User/Month/Billed Annually
Everything in Free, plus
Visual Sales Pipeline
AI-powered Contact Scoring
Sales Sequences
Up to 2,000 Bot Sessions/Month
WhatsApp Business
Pro
USD 38.88
User/Month/Billed Annually
Everything in Growth, plus
Multiple Sales Pipelines
Time-based Workflows
AI-powered Deal Insights & Next Best Action
Up to 3,000 Bot Sessions/Month
Sales Teams & Territory Management
Enterprise
USD 69.43
User/Month/Billed Annually
Everything in Pro, plus
Custom Modules
AI-based Forecasting Insights
Audit Logs
Up to 5,000 Bot Sessions/Month
Dedicated Account Manager
Customer Support
The quality and timeliness of support are important parameters when comparing Zoho CRM with Microsoft Dynamics CRM. Zoho CRM offers Email, Phone, Live Support, Training and Tickets to its customers, while Microsoft Dynamics CRM provides Email.
phone
live support
tickets
training
phone
live support
tickets
training
Languages Supported
Zoho CRM and Microsoft Dynamics CRM are supported in the following languages.
Arabic
Bulgarian
Chinese
Croatian
Czech
Danish
Dutch
English
French
German
Hebrew
Hindi
Hungarian
Indonesian
Italian
Japanese
Korean
Polish
Portuguese
Russian
Spanish
Swedish
Thai
Turkish
English
Chinese
Dutch
English
French
German
Italian
Polish
Portuguese
Russian
Spanish
Swedish
Typical Customer
The target customer base of Zoho CRM vs Microsoft Dynamics CRM is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Agencies
Enterprises
Startups
SMEs
Agencies
Enterprises
Freelancer
Startups
SMEs
Agencies
Enterprises
Video
To gain a better understanding of how these Zoho CRM and Microsoft Dynamics CRM work, you can check out the videos below. Browse through the videos and make the right choice.
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