In search of the ideal CRM Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zoho CRM versus SugarCRM. To get better insight, here’s how users have rated these products. Zoho CRM is rated 4.6 while SugarCRM is rated 4.8.

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Plans and Pricing

Compare pricing of Zoho CRM vs SugarCRM with the following detailed pricing plan info. Zoho CRM comes in 3 packages: Standard, Professional, Enterprise. On the other hand, SugarCRM comes in 3 packages: PROFESSIONAL, ENTERPRISE, ULTIMATE.

Standard
$ 11

User/Month, Billed Annually

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Professional
$ 19

User/Month, Billed Annually

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Enterprise
$ 33

User/Month, Billed Annually

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PROFESSIONAL
$ 40

User/Month

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ENTERPRISE
$ 65

User/Month

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ULTIMATE
$ 150

User/Month

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Base Edition
$ 65

User/Month

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Sales Leader Edition
$ 79

User/Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Zoho CRM and SugarCRM for better insights.

Awards

Zoho CRM and SugarCRM have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the CRM Software category.

Zoho CRM Award
Zoho CRM Award
Zoho CRM Award
Payment Type

Below is the comparison of the starting price and payment method of Zoho CRM and SugarCRM. You can purchase Zoho CRM with User/Month, Billed Annually payment plans. Whereas, SugarCRM provides User/Month payment plans. Zoho CRM provides a free trial whereas, SugarCRM does not provide a free trial.

Free Trial

Monthly

Yearly

Free Trial

Monthly

Free Trial

Monthly

Yearly

Features

Compare between Zoho CRM and SugarCRM based on their key features and functionalities to pick the right one for your business.

Accounting

Capture Leads from Twitter/Facebooks

Case Management

Cloud Computing

Contact Manager

CRM & Sales Dashboards

CRM & Sales Reports

CRM Analytics

Customer Management

Customer Support

Email Integration

Email Marketing / SMS Marketing

Email Templates

Expense Management

Inventory Management

Invoice

Lead Generation

Marketing Analytics

Marketing Automation

Marketing Collateral

Mass Email

Meeting Management

On-Demand (SaaS)

Product Database

Products & Price Books

Project Management

Supplier and Purchase Order Management

Sales Quotes

Social CRM

Solution Management

Task Management

Territory Management

Sales Forecasting

Sales Tracking

Opportunity Management

Mobile App

Lead Management

Contact Management

Sales Force Automation

Business intelligence (BI)

Employee Management

Channel Management

Field Sales Management

Sales Collaboration

Sales Performance Management

Alerts & Notifications

Social Media Integration

Self Service Portal

File Sharing

Live chat system

Document Storage

Workflow Management

Custom Fields

Multi-Currency

Real Time Reporting

Sales Orders

Barcoding / RFID

Budgeting & Forecasting

Dashboard

Voice & Data Integration

VoIP

A/B Testing

Lead Assignment

Lead Capture

Lead Distribution

Lead Scoring

Pipeline Management

Sales Analytics

Sales Reporting

Lead Nurturing

Lead Segmentation

Historical Reporting

Subscriber Management

Approval Process Control

Third Party Integration

Client Portal

Channel Analytics

Partner Management

Customizable Dashboard

Web Forms

Invoice Management

Contact Database

Multi-Campaign

Campaign Analysis

Multi-Channel Marketing

Data Management

Supply Chain Management

Network Monitoring

Client Management

Marketing Management

Search Marketing

Data Mapping

Profile Management

Product Catalog

Customization

Business Process Automation

Campaign Segmentation

Website Visitor Tracking

Member Portal

Customer Segmentation

Gamification

Sentiment Analysis

Communication Management

Sales Pipeline Tracking

Multi-Channel Communication

Sales Dashboards & Reports

Data Visualization

Profitability Analysis

Graphs & Charts

360° Customer View

Business Process Management

Progress Tracking

Event Triggered Email

Customer Engagement

Multi-Account Management

Customer Support Tracking

Email Response Control

Integrations

CRM Integration

Third party integrations

Email Marketing

Sales pipeline management

Data Integration

Data Import / Export

Live Chat

Marketing Reports

Audience Targeting

Custom Sales Funnel Flow

Facebook Lead Gen Ad Integration

Trend Analysis

Online Payment Processing

Reporting/Analytics

Create Subtasks

Segmentation

Data Modeling

Multi Channel Messaging API

Visual Flow Builder for Customer Journey Orchestration

Role Based Access Control

Reporting and Analytics

Reporting and Dashboards

Security & Encryption

Status Page

Multi Level Approval Workflows

Custom Report Exports

Sales Reports

Contextual Targeting

Import / Export Management

Workflow Configuration

Internal Chat Integration

Quotes/Proposals

For Mobile

User Journeys

Marketing Automation Integration

Customer Profiles

Data Matching

GDPR Compliance

Account Based Marketing

Action Item Tracking

Program Management

Surveys

Cataloging/Categorization

Search/Filter

Medical History Records

Funnel Analysis

Website Analytics

Audience Segmentation

Interactive Voice Response

Alerts / Escalation

Analytics/ROI Tracking

Sales Intelligence

Member types

Customizable CTAs

Customer Surveys

Lead Database Integration

Lead Enrichment

Lead Notifications

KPIs

Scorecards

Graphical Data Presentation

Move / Add / Change Options

Product Assortment

Market Intelligent Survey

Heat Maps

Read More

Accounting

Capture Leads from Twitter/Facebooks

Case Management

Cloud Computing

Contact Manager

CRM & Sales Dashboards

CRM & Sales Reports

CRM Analytics

Customer Support

Developer API

Email Marketing / SMS Marketing

Email Templates

Inventory Management

Invoice

Lead Generation

Marketing Analytics

Marketing Automation

Marketing Collateral

On-Demand (SaaS)

Partner Cloud (VAR or Service Provider)

Products & Price Books

Supplier and Purchase Order Management

Sales Quotes

Social CRM

Solution Management

Territory Management

Sales Tracking

Opportunity Management

Mobile App

Lead Management

Sales Force Automation

Read More

Asset Management

CRM & Sales Reports

Customer Support

Document Management

Email Marketing / SMS Marketing

Lead Generation

Marketing Analytics

Marketing Automation

Product Database

Task Management

Appointment Management

Territory Management

Sales Forecasting

Lead Management

Sales Force Automation

Social Media Integration

Document Storage

Workflow Management

Dashboard

Call Center Management

Activity Tracking

Pipeline Management

Analytics

Call Logging

Calendar Management

Web Forms

Contact Database

Sales Management

Proposal Management

Marketing Management

Team Management

Interaction Tracking

Landing Pages

List Management

Product Catalog

Sales Pipeline Tracking

Mobile Access

Sales pipeline management

Live Chat

Data Source Connectors

Appointment Reminders

Account Alerts

Segmentation

Report Export

Internal Chat Integration

Marketing Automation Integration

Relationship Tracking

Contact Import/Export

Team Assignments

Household Tracking

Read More
Still Confused to find the best software?
Overall Ratings

Compare how Zoho CRM stacks up against SugarCRM in terms of ratings and user experience. Select the CRM software that perfectly aligns with your business requirements.

Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.5

Value for money

Out of 5

Customer support Customer support 4.4

Customer support

Out of 5

Feature Feature 4.7

Feature

Out of 5

Ease of use Ease of use 4.8

Ease of use

Out of 5

Value for money Value for money 4.8

Value for money

Out of 5

Customer support Customer support 4.7

Customer support

Out of 5

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Zoho CRM and SugarCRM in CRM Software category, we've provided an average user rating for each software below. Zoho CRM has 49 reviews while SugarCRM has 6 reviews

Yibadi

Zoho CRM - The best

Pros

The user interface and the annual plans are affordable for both big and large business where bigin is also their sub product exclusively for small businesses

Cons

All features are at its best. I think when a person experiences it, he would understand my words thus the features are easy to access and proceed.

Read all 49 reviews
Harsh

Sugar CRM best

Pros

Functionality and easy to use

Cons

Repetitive entries

Read all 6 reviews

No reviews yet. Be the first to review

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Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying CRM Software. Zoho CRM is available on Web App desktop platforms and IOS, Android mobile platforms. SugarCRM is available on Windows, Linux, MacOs desktop platforms and IOS, Android mobile platforms.

Web App

IOS

Android

Windows

MacOs

IOS

Android

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Zoho CRM with SugarCRM. Zoho CRM offers Email, Phone, Live Support, Training and Tickets to its customers, while SugarCRM provides Email, Phone, Live Support and Training.

phone

email

live support

tickets

training

phone

email

live support

training

phone

email

live support

tickets

training

Languages Supported

Zoho CRM and SugarCRM are supported in the following languages.

Arabic

Bulgarian

Chinese

Croatian

Czech

Danish

Dutch

English

French

German

Hebrew

Hindi

Hungarian

Indonesian

Italian

Japanese

Korean

Polish

Portuguese

Russian

Spanish

Swedish

Thai

Turkish

Vietnamese

English

English

French

Typical Customer

The target customer base of Zoho CRM vs SugarCRM is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMBs

Agencies

Enterprises

Startups

Enterprises

SMBs

Freelancer

Freelancer

Startups

SMBs

Enterprises

Integrations

Find out which tools Zoho CRM and SugarCRM integrate with and make the right choice. Get the CRM software that connects with your preferred apps for best results!

Google Workforce

Microsoft 365

Slack

Shopify

Mailchimp

Facebook Ads

Pandadoc

Ringcentral

Twilio

Knowlarity

Goto Meeting

Goto Webinar

Zoom

Intuit Quickbooks

Xero

Saasu

Proposify

QuoteWerks

iQuoteXpress

DocuSign

Adobe Sign

Leadfeeder

ActiveCampaign

(Not Provided by Vendor)

(Not Provided by Vendor)

Video

To gain a better understanding of how these Zoho CRM and SugarCRM work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Zoho CRM and SugarCRM and learn how they operate. Explore the company name, its location, and more!

Company Name :

Zoho Corporation Pvt. Ltd.

Headquarter :

Chennai

Website :

Visit Website

Company Name :

SugarCRM

Website :

Visit Website

Company Name :

Maximizer Services Inc.

Headquarter :

Vancouver

Website :

Visit Website

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