In search of the ideal Customer Service Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zoho Livedesk versus WebEngage. To get better insight, here’s how users have rated these products. Zoho Livedesk is rated 5.0 while WebEngage is rated 4.4.
You May Also Like
Featured products that are similar to the ones you selected below.
List of All Customer Service SoftwareSoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zoho Livedesk vs WebEngage with the following detailed pricing plan info. Zoho Livedesk has not provided information about its pricing. On the other hand, WebEngage comes in 1 packages: Free.
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Zoho Livedesk and WebEngage based on their key features and functionalities to pick the right one for your business.
- Chat Transfer
- Canned Responses
- Visitor Tracking
- Visitor Insights
- Chat History
- Agent Performance Reports
- Live Chat
- Chat Routing
- Chat Transcripts
- Chat Analytics
- Mobile App
- Audio/video Chat
- Co Browsing
- Real Time Chat
- CRM Integration
- Chat Transfer
- Canned Responses
- Visitor Tracking
- Visitor Insights
- Chat History
- Agent Performance Reports
- Live Chat
- Chat Routing
- Chat Transcripts
- Chat Analytics
- Mobile App
- Audio/video Chat
- Co Browsing
- Real Time Chat
- CRM Integration
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Livedesk and WebEngage for better insights.
.png)
.png)
.png)
.png)
.png)
.png)
.png)
Awards
Zoho Livedesk and WebEngage have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
User Reviews
Based on all the user reviews and ratings received by Zoho Livedesk and WebEngage in Customer Service Software category, we've provided an average user rating for each software below. Zoho Livedesk has 2 reviews while WebEngage has 8 reviews
No reviews yet. Be the first to review
Write a ReviewPros
It is easy to implement.
Posted by - Estelle
Pros
We had been looking for a marketing automation tool for a few months before discovering WebEngage. Integrating the tool with Segment.com was one of our primary requirements. We didnt want to do another tech integration because Segment.com already received all of our data. It wasnt hard to get started with WebEngage because it had this integration. WebEngage likewise offered an extremely valuable and one-of-a-kind component of client ventures. WebEngage also met our second criterion, which was this. We automate our marketing by establishing rules like sending an SMS to a user if a user has signed up but has not proceeded within 5 days, waiting for 2 days and then sending an email, sending a push notification, and so on. This is by a long shot our most utilized feature, which pleasantly integrates all remaining elements of WebEngage.
Posted by - saipureddy chandrasekhar
Cons
Nothing I can think of now.
Posted by - Estelle
Cons
The estimating model deters trial and error and makes detours regarding onboarding. For an instrument that doesnt really send messages (they have combinations with every single driving source), the estimating is excessively steep in view of the number of dynamic clients/occasions you can send.
Posted by - saipureddy chandrasekhar
Specifications
Check out the specifications of Zoho Livedesk and WebEngage. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Zoho Livedesk and WebEngage work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Livedesk and WebEngage and learn how they operate. Explore the company name, its location, and more!
Zoho Corporation Pvt. Ltd.
Chennai
WebEngage
Mumbai
Alternatives
FAQs
What are the key features of Zoho Livedesk and WebEngage?
Key features of Zoho Livedesk include live chat, chat routing, chat history, canned responses, visitor tracking, proactive chat, while WebEngage offers features, such as customer segmentation, journey designer, personalization, email marketing.
What level of customer support can I expect from Zoho Livedesk and WebEngage?
Zoho Livedesk provides customer support over various channels including phone and email, and WebEngage provides customer support over phone, email, live support and more.
Zoho Livedesk and WebEngage cater to which types of businesses?
Zoho Livedesk is suitable for Startups, SMBs, Mid-Market & Enterprises, whereas WebEngage is suitable for Freelancer, Startups, SMBs & Enterprises.
Which is the better option between Zoho Livedesk and WebEngage?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, WebEngage has an advantage over Zoho Livedesk.
Do Zoho Livedesk and WebEngage offer a free trial?
Zoho Livedesk provides a free trial, while WebEngage doesn’t offer free trial.
Zoho Livedesk
CustomGPT.ai
Wati
Zoho Desk
.png){kind=logo}
