Choosing the right Customer Service Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Zoho Desk and Asista. The critical question remains: Zoho Desk versus Asista - which is better? Zoho Desk offers robust features such as ai and chatbots, customizable dashboards and case management while Asista has features like mobile app, escalation management and time tracking.
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List of All Customer Service Software
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Plans and Pricing
Compare pricing of Zoho Desk vs Asista with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, Asista comes in 4 packages: LITE, STANDARD, PROFESSIONAL, ENTERPRISE.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Zoho Desk and Asista based on their key features and functionalities to pick the right one for your business.
- Ai And Chatbots
- Customizable Dashboards
- Case Management
- Customer Feedback
- Escalation Management
- Mobile Support
- Time Tracking
- Team Collaboration
- Community Forums
- Call Management
- Mobile App
- Multi Department Support
- Role Based Access Control
- Assignment Management
- Customer Self Service Portal
- Ai And Chatbots
- Customizable Dashboards
- Case Management
- Customer Feedback
- Escalation Management
- Mobile Support
- Time Tracking
- Team Collaboration
- Community Forums
- Call Management
- Mobile App
- Multi Department Support
- Role Based Access Control
- Assignment Management
- Customer Self Service Portal
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Asista for better insights.
Awards
Zoho Desk and Asista have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and Asista in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 81 reviews while Asista has not received any reviews. Be the first one to write Asista review
Pros
Navigating with CRM and helpdesk features was a standout for me.
Posted by - B.A.R.F India
Pros
Zoho Desk is a popular customer support software, and here are some impressive pros: *Key Strengths:* 1. Affordable Pricing: Zoho Desk offers competitive pricing plans, making it accessible to businesses of all sizes.
Posted by - Nihad
Cons
Need to add asset management.
Posted by - Radwa
Cons
I have not encountered any significant issues with this platform since it delivers.
Posted by - George K
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Zoho Desk and Asista. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zoho Desk and Asista. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zoho Desk and Asista work, you can check out the videos below. Browse through the videos and make the right choice.
(Not Provided by Vendor)
Company Details
Get insight into the company details Zoho Desk and Asista and learn how they operate. Explore the company name, its location, and more!
Asista Software Solutions Private Limited
Bangalore
Alternatives
FAQs
Which mobile platforms do Zoho Desk and Asista support?
Zoho Desk and Asista both support Android and IOS.
For what other purposes can Zoho Desk and Asista be used?
Apart from being a Customer Service software, Zoho Desk can be used as a quality management software, ticketing management software, help desk software and customer feedback software, while Asista can be utilized as a help desk software, asset management software and field force automation software.
Zoho Desk and Asista cater to which types of businesses?
Zoho Desk is suitable for Freelancer, whereas Asista is suitable for Startups, SMBs & Enterprises.
Do Zoho Desk and Asista offer a free trial?
Zoho Desk provides a free trial, while Asista doesn’t offer free trial.
What are the key features of Zoho Desk and Asista?
Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while Asista offers features, such as ticket creation, automated ticket routing, customizable workflows, sla management.
Zoho Desk
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