Choosing the right Customer Service Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Zoho Desk and Cases App. The critical question remains: Zoho Desk versus Cases App - which is better? Zoho Desk offers robust features such as integrations, macros and advanced reporting and analytics while Cases App has features like ticket management, multi channel support and knowledge base.
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Plans and Pricing
Compare pricing of Zoho Desk vs Cases App with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, Cases App has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Zoho Desk and Cases App based on their key features and functionalities to pick the right one for your business.
- Integrations
- Macros
- Advanced Reporting And Analytics
- Team Collaboration
- Multi Department Support
- Customer Support
- Alerts & Notifications
- Knowledge Base
- Mobile Support
- Customer Feedback
- Customer Self Service Portal
- Multi Channel Support
- Community Forums
- Time Tracking
- Ticket Management
- Integrations
- Macros
- Advanced Reporting And Analytics
- Team Collaboration
- Multi Department Support
- Customer Support
- Alerts & Notifications
- Knowledge Base
- Mobile Support
- Customer Feedback
- Customer Self Service Portal
- Multi Channel Support
- Community Forums
- Time Tracking
- Ticket Management
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Cases App for better insights.
Awards
Zoho Desk and Cases App have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and Cases App in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 87 reviews while Cases App has not received any reviews. Be the first one to write Cases App review
Pros
Zoho Desk gives us a one-stop tool to handle all of our customer communications. This has resulted in increased effectiveness, quicker reaction times, and smoother interactions between clients and support representatives.
Posted by - wyatt kevin
Pros
Its well-organized and easy to access. Documents are safe. Also, the prompt action or reminder for calls and emails is very impressive.
Posted by - Isaac Olanrewaju
Cons
1.Live chat available only with enterprise plan 2.No desktop app nor do they have any plans in the near future
Posted by - Shrinivas
Cons
The service operations can be improved for more customers searching and satisfaction
Posted by - Isaac Olanrewaju
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Zoho Desk and Cases App. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zoho Desk and Cases App. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zoho Desk and Cases App work, you can check out the videos below. Browse through the videos and make the right choice.
(Not Provided by Vendor)
Company Details
Get insight into the company details Zoho Desk and Cases App and learn how they operate. Explore the company name, its location, and more!
Apptivo Inc.
Madurai
Alternatives
FAQs
Do Zoho Desk and Cases App offer a free trial?
Zoho Desk provides a free trial, while Cases App doesn’t offer free trial.
Zoho Desk and Cases App cater to which types of businesses?
Zoho Desk is suitable for Freelancer, whereas Cases App is suitable for Startups, SMBs, Mid-Market & Enterprises.
What level of customer support can I expect from Zoho Desk and Cases App?
Zoho Desk provides customer support over various channels including phone, email, live support and tickets, and Cases App provides customer support over email and more.
For what other purposes can Zoho Desk and Cases App be used?
Apart from being a Customer Service software, Zoho Desk can be used as a quality management software, ticketing management software, help desk software and customer feedback software, while Cases App can be utilized as a any industry software.
What are the key features of Zoho Desk and Cases App?
Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while Cases App offers features, such as ticket management, automated workflows, customer database, multi channel support.
Zoho Desk
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