Choosing the right Customer Service Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Zoho Desk and Cases App. The critical question remains: Zoho Desk versus Cases App - which is better? Zoho Desk offers robust features such as Case Management, CRM integration and Customer Support while Cases App has features like Knowledge Management, Email integration and Knowledge Base.

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Plans and Pricing

Compare pricing of Zoho Desk vs Cases App with the following detailed pricing plan info. Zoho Desk comes in 4 packages: Free Plan, Standard, Professional, Enterprise. On the other hand, Cases App has not provided information about its pricing.

Free Plan
$ 0

Agent/ Month

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Standard
$ 14

Agent/ Month

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Professional
$ 23

Agent/ Month

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Enterprise
$ 40

Agent/ Month

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Yearly Plan
$ 25

User/Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Cases App for better insights.

Zoho Desk Screenshot
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1/4

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Zoho Desk Screenshot
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Awards

Zoho Desk and Cases App have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.

Zoho Desk Award

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Zoho Desk Award

Payment Type

Below is the comparison of the starting price and payment method of Zoho Desk and Cases App. You can purchase Zoho Desk with Agent/ Month payment plans. Whereas, Information related to the payment plans of Cases App is unavailable. Zoho Desk provides a free trial whereas, Cases App does not provide a free trial.

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Compare between Zoho Desk and Cases App based on their key features and functionalities to pick the right one for your business.

Case Management

CRM integration

Customer Support

Knowledge Management

Mobile Support

Call Recording

Call Management

Self Service Portal

Assignment Management

Customer Feedback

Workflow Management

Email Management

Call Center Management

Call Monitoring

Call Logging

Escalation Management

Community Forums

Ticket Management

Help Desk Management

Service Level Agreement (SLA) Management

Multi Channel Management

Sentiment Analysis

Social Media Monitoring

Communication Management

Community Management

Multi-Channel Communication

Complaint Monitoring

Customer Engagement

Chat / Messaging

Customer Support Tracking

Live Chat

Customer Experience Management

Multi-Channel Collection

Canned Responses

Chatbot

Process/Workflow Automation

Trouble Ticketing

Complaint Management

Knowledge Base Management

Personalization

Omni-Channel

Multi-Language

Interactive Voice Response

Customer Complaint Tracking

Unified Communications

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Knowledge Management

Email integration

Knowledge Base

Live Chat

Customer Experience Management

CRM

CRM & Sales Dashboards

Customer Management

Customer Support

Knowledge Management

Social CRM

Opportunity Management

Lead Management

Contact Management

Sales Force Automation

Call Management

Social Media Integration

Self Service Portal

Document Storage

Call Center Management

Knowledge Base

Call Logging

Sales Management

Sales Pipeline Tracking

Mobile Access

Service History Tracking

Sales pipeline management

Live Chat

Segmentation

Knowledge Base Management

Internal Chat Integration

Knowledge Library

Contact Import/Export

Ticket/Issue Tracking

Ticketing

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Overall Ratings

Compare how Zoho Desk stacks up against Cases App in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.

Feature Feature 4.9

Feature

Out of 5

Ease of use Ease of use 4.9

Ease of use

Out of 5

Value for money Value for money 4.9

Value for money

Out of 5

Customer support Customer support 4.8

Customer support

Out of 5

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Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.5

Value for money

Out of 5

Customer support Customer support 4.3

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Zoho Desk and Cases App in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 9 reviews while Cases App has not received any reviews. Be the first one to write Cases App review

Radwa

zoho desk

Pros

great ticketing system to track all customer tickets through mails , portal and communitycan track tasks,phone calls,meetings

Cons

need to add asset management

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Pratik Jha

Budget friendly, yet exhaustive CRM

Pros

Comprehensive CRM, Customization, Automation, Reports and Analytics, AppExchange

Cons

There is a huge learning curve and the pricing can be on the higher side.

Read all 21 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Customer Service Software. Zoho Desk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Cases App has not disclosed its deployment platforms.

Windows

MacOs

IOS

Android

(Not Provided by Vendor)

Web App

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Zoho Desk with Cases App. Zoho Desk offers Email, Phone, Training and Tickets to its customers, while Cases App provides Email.

phone

email

tickets

training

email

phone

email

tickets

training

Languages Supported

Zoho Desk and Cases App are supported in the following languages.

English

(Not Provided by Vendor)

Chinese

Dutch

English

French

Italian

Spanish

Swedish

Typical Customer

The target customer base of Zoho Desk vs Cases App is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMEs

Enterprises

(Not Provided by Vendor)

Freelancer

Startups

Integrations

Find out which tools Zoho Desk and Cases App integrate with and make the right choice. Get the Customer Service software that connects with your preferred apps for best results!

Slack

Jira

Zapier

Trello

Intercom

Zoho CRM

Pipedrive

Asana

HubSpot

Microsoft Teams

Screen Magic

twilio

(Not Provided by Vendor)

(Not Provided by Vendor)

Video

To gain a better understanding of how these Zoho Desk and Cases App work, you can check out the videos below. Browse through the videos and make the right choice.

(Not Provided by Vendor)

Company Details

Get insight into the company details Zoho Desk and Cases App and learn how they operate. Explore the company name, its location, and more!

Company Name :

Zoho Corporation Pvt. Ltd.

Headquarter :

Chennai

Website :

Visit Website

Company Name :

Apptivo Inc.

Headquarter :

Madurai

Website :

Visit Website

Company Name :

Salesforce

Headquarter :

California

Website :

Visit Website

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