Choosing the right Customer Service Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Zoho Desk and Cases App. The critical question remains: Zoho Desk versus Cases App - which is better? Zoho Desk offers robust features such as Case Management, CRM integration and Customer Support while Cases App has features like Knowledge Management, Email integration and Knowledge Base.
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Plans and Pricing
Compare pricing of Zoho Desk vs Cases App with the following detailed pricing plan info. Zoho Desk comes in 4 packages: Free Plan, Standard, Professional, Enterprise. On the other hand, Cases App has not provided information about its pricing.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Cases App for better insights.
Awards
Zoho Desk and Cases App have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
Payment Type
Below is the comparison of the starting price and payment method of Zoho Desk and Cases App. You can purchase Zoho Desk with Agent/ Month payment plans. Whereas, Information related to the payment plans of Cases App is unavailable. Zoho Desk provides a free trial whereas, Cases App does not provide a free trial.
Free Trial
Monthly
Yearly
SAAS
Free Trial
Monthly
Yearly
Features
Compare between Zoho Desk and Cases App based on their key features and functionalities to pick the right one for your business.
Case Management
CRM integration
Customer Support
Knowledge Management
Mobile Support
Call Recording
Call Management
Self Service Portal
Assignment Management
Customer Feedback
Knowledge Management
Email integration
Knowledge Base
Live Chat
Customer Experience Management
CRM
CRM & Sales Dashboards
Customer Management
Customer Support
Knowledge Management
Social CRM
Opportunity Management
Lead Management
Contact Management
Sales Force Automation
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Overall Ratings
Compare how Zoho Desk stacks up against Cases App in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and Cases App in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 9 reviews while Cases App has not received any reviews. Be the first one to write Cases App review
zoho desk
Pros
great ticketing system to track all customer tickets through mails , portal and communitycan track tasks,phone calls,meetings
Cons
need to add asset management
No reviews yet. Be the first to review
Write a reviewBudget friendly, yet exhaustive CRM
Pros
Comprehensive CRM, Customization, Automation, Reports and Analytics, AppExchange
Cons
There is a huge learning curve and the pricing can be on the higher side.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Customer Service Software. Zoho Desk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Cases App has not disclosed its deployment platforms.
Windows
MacOs
IOS
Android
(Not Provided by Vendor)
Web App
Windows
MacOs
IOS
Android
Customer Support
The quality and timeliness of support are important parameters when comparing Zoho Desk with Cases App. Zoho Desk offers Email, Phone, Training and Tickets to its customers, while Cases App provides Email.
phone
tickets
training
phone
tickets
training
Languages Supported
Zoho Desk and Cases App are supported in the following languages.
English
(Not Provided by Vendor)
Chinese
Dutch
English
French
Italian
Spanish
Swedish
Typical Customer
The target customer base of Zoho Desk vs Cases App is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Enterprises
(Not Provided by Vendor)
Freelancer
Startups
Integrations
Find out which tools Zoho Desk and Cases App integrate with and make the right choice. Get the Customer Service software that connects with your preferred apps for best results!
Slack
Jira
Zapier
Trello
Intercom
Zoho CRM
Pipedrive
Asana
HubSpot
Microsoft Teams
Screen Magic
twilio
(Not Provided by Vendor)
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zoho Desk and Cases App work, you can check out the videos below. Browse through the videos and make the right choice.
(Not Provided by Vendor)
Company Details
Get insight into the company details Zoho Desk and Cases App and learn how they operate. Explore the company name, its location, and more!
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