In search of the ideal Customer Service Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zoho Desk versus CloudTalk. To get better insight, here’s how users have rated these products. Zoho Desk is rated 4.5 while CloudTalk is rated 4.8.

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List of All Customer Service Software

SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.

Plans and Pricing

Compare pricing of Zoho Desk vs CloudTalk with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, CloudTalk comes in 3 packages: Starter, Essential, Expert.

Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 0
Agent/ Month
  • Free Plan
  • Free Trial
Get Best Price
Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 25
User/Month/Billed Annually
  • Free Plan
  • Free Trial
Get Best Price

Features

Compare between Zoho Desk and CloudTalk based on their key features and functionalities to pick the right one for your business.

  • Ticket Management
  • Knowledge Management
  • Sla Management
  • Community Forums
  • Role Based Access Control
  • Mobile Support
  • Multi Department Support
  • Time Tracking
  • Call Management
  • Multi Channel Support
  • Self Service Portal
  • Alerts & Notifications
  • Customer Feedback And Surveys
  • Call Recording
  • Mobile App
View All Zoho Desk Features
  • Ticket Management
  • Knowledge Management
  • Sla Management
  • Community Forums
  • Role Based Access Control
  • Mobile Support
  • Multi Department Support
  • Time Tracking
  • Call Management
  • Multi Channel Support
  • Self Service Portal
  • Alerts & Notifications
  • Customer Feedback And Surveys
  • Call Recording
  • Mobile App
View All CloudTalk Features

Screenshots

Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and CloudTalk for better insights.

Ratings

Compare how Zoho Desk stacks up against CloudTalk in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.

Overall Rating (out of 5)
Overall Rating 4.5
Feature
Feature 4.5
Ease of Use
Ease of Use 4.6
Value for Money
Value for Money 4.5
Customer Support
Customer Support 4.4
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
89%
View All Zoho Desk Reviews
Overall Rating (out of 5)
Overall Rating 4.8
Feature
Feature 4.8
Ease of Use
Ease of Use 4.8
Value for Money
Value for Money 4.8
Customer Support
Customer Support 4.7
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
95%
View All CloudTalk Reviews

Awards

Zoho Desk and CloudTalk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.

Zoho Desk Award
Zoho Desk Award

User Reviews

Based on all the user reviews and ratings received by Zoho Desk and CloudTalk in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 71 reviews while CloudTalk has 45 reviews

Pros

Its so easy to use, affordable, and supports all sectors in our organization.

Posted by - Scovia

Pros

I adore Zoho Desk for its user-friendly interface and potent ticketing system. It’s awesome how it connects smoothly with other Zoho apps and third-party tools, making my workflow simple and effective. The customization options are a big benefit.

Posted by - Stiwart UG

Cons

I havent encountered any issues while using it, so I cant say, and I think they can make more advances with the present features.

Posted by - Arbaaz khan

Cons

My experience with Zoho Desk has been overwhelmingly positive. Its user-friendly design, robust customization options, and multi-channel support make it an excellent choice for businesses looking to enhance their customer service.

Posted by - Sacred Games

View All Zoho Desk Reviews

Pros

I highly recommend CloudTalk. Currently using basic features as well as advanced call routing such as personalized greetings, automated call redirection, a blacklist of blocked phone numbers, and real-time analytics.

Posted by - Katarína Poništová

Pros

How easy it is to use and navigate! It makes life easier, not more complicated.

Posted by - Gorazd Lazorik

Cons

Havent experienced any issues with the software so far.

Posted by - Tom

Cons

I wish that it were always on - much like a phone because sometimes I forget to open it and miss calls.

Posted by - Tessa

View All CloudTalk Reviews

Specifications

Check out the specifications of Zoho Desk and CloudTalk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android
Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android

Integration

Check out the specifications of Zoho Desk and CloudTalk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Video

To gain a better understanding of how these Zoho Desk and CloudTalk work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Zoho Desk and CloudTalk and learn how they operate. Explore the company name, its location, and more!

Company Name

Zoho Corporation Pvt. Ltd.

Headquarter

Chennai

Website
Visit Website
Company Name

CloudTalk

Website
Visit Website

FAQs

Which integrations are supported by Zoho Desk and CloudTalk?

Zoho Desk integrates seamlessly with Asana, Bigin by Zoho CRM, Kernel Microsoft Teams Migration, MailChimp, Pipedrive & Trello, while CloudTalk offers compatibility with Healcon Practice.

What are the key features of Zoho Desk and CloudTalk?

Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while CloudTalk offers features, such as call monitoring, call recording, interactive voice response (ivr), call queuing.

Zoho Desk and CloudTalk cater to which types of businesses?

Zoho Desk is suitable for Freelancer, whereas CloudTalk is suitable for Freelancer, Startups & SMBs.

Do Zoho Desk and CloudTalk offer a free trial?

Yes, Zoho Desk and CloudTalk provide a free trial to its users.

For what other purposes can Zoho Desk and CloudTalk be used?

Apart from being a Customer Service software, Zoho Desk can be used as a quality management software, ticketing management software, help desk software and customer feedback software, while CloudTalk can be utilized as a call recording software, call tracking software and predictive dialer software.

Zoho Desk

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