In search of the ideal Customer Service Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zoho Desk versus CloudTalk. To get better insight, here’s how users have rated these products. Zoho Desk is rated 4.5 while CloudTalk is rated 4.8.
You May Also Like
Featured products that are similar to the ones you selected below.
List of All Customer Service SoftwareSoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zoho Desk vs CloudTalk with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, CloudTalk comes in 3 packages: Starter, Essential, Expert.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Zoho Desk and CloudTalk based on their key features and functionalities to pick the right one for your business.
- Ticket Management
- Knowledge Management
- Sla Management
- Community Forums
- Role Based Access Control
- Mobile Support
- Multi Department Support
- Time Tracking
- Call Management
- Multi Channel Support
- Self Service Portal
- Alerts & Notifications
- Customer Feedback And Surveys
- Call Recording
- Mobile App
- Ticket Management
- Knowledge Management
- Sla Management
- Community Forums
- Role Based Access Control
- Mobile Support
- Multi Department Support
- Time Tracking
- Call Management
- Multi Channel Support
- Self Service Portal
- Alerts & Notifications
- Customer Feedback And Surveys
- Call Recording
- Mobile App
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and CloudTalk for better insights.
Awards
Zoho Desk and CloudTalk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.


User Reviews
Based on all the user reviews and ratings received by Zoho Desk and CloudTalk in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 71 reviews while CloudTalk has 45 reviews
Pros
Its so easy to use, affordable, and supports all sectors in our organization.
Posted by - Scovia
Pros
I adore Zoho Desk for its user-friendly interface and potent ticketing system. It’s awesome how it connects smoothly with other Zoho apps and third-party tools, making my workflow simple and effective. The customization options are a big benefit.
Posted by - Stiwart UG
Cons
I havent encountered any issues while using it, so I cant say, and I think they can make more advances with the present features.
Posted by - Arbaaz khan
Cons
My experience with Zoho Desk has been overwhelmingly positive. Its user-friendly design, robust customization options, and multi-channel support make it an excellent choice for businesses looking to enhance their customer service.
Posted by - Sacred Games
Pros
I highly recommend CloudTalk. Currently using basic features as well as advanced call routing such as personalized greetings, automated call redirection, a blacklist of blocked phone numbers, and real-time analytics.
Posted by - Katarína Poništová
Pros
How easy it is to use and navigate! It makes life easier, not more complicated.
Posted by - Gorazd Lazorik
Cons
Havent experienced any issues with the software so far.
Posted by - Tom
Cons
I wish that it were always on - much like a phone because sometimes I forget to open it and miss calls.
Posted by - Tessa
Specifications
Check out the specifications of Zoho Desk and CloudTalk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zoho Desk and CloudTalk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
Video
To gain a better understanding of how these Zoho Desk and CloudTalk work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and CloudTalk and learn how they operate. Explore the company name, its location, and more!
CloudTalk
Alternatives
FAQs
Which integrations are supported by Zoho Desk and CloudTalk?
Zoho Desk integrates seamlessly with Asana, Bigin by Zoho CRM, Kernel Microsoft Teams Migration, MailChimp, Pipedrive & Trello, while CloudTalk offers compatibility with Healcon Practice.
What are the key features of Zoho Desk and CloudTalk?
Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while CloudTalk offers features, such as call monitoring, call recording, interactive voice response (ivr), call queuing.
Zoho Desk and CloudTalk cater to which types of businesses?
Zoho Desk is suitable for Freelancer, whereas CloudTalk is suitable for Freelancer, Startups & SMBs.
Do Zoho Desk and CloudTalk offer a free trial?
Yes, Zoho Desk and CloudTalk provide a free trial to its users.
For what other purposes can Zoho Desk and CloudTalk be used?
Apart from being a Customer Service software, Zoho Desk can be used as a quality management software, ticketing management software, help desk software and customer feedback software, while CloudTalk can be utilized as a call recording software, call tracking software and predictive dialer software.
Zoho Desk
Visit Website