Identifying the ideal Customer Service Software to suit your specific requirements can be challenging. Zoho Desk is headquartered at Chennai, while ConVox is headquartered at Hyderabad. Choosing software like Zoho Desk or ConVox requires thorough contemplation and comparing key factors. The question remains - Zoho Desk vs. ConVox - which is the superior option? Check out the in-depth comparison now!
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List of All Customer Service Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zoho Desk vs ConVox with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, ConVox has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Zoho Desk and ConVox based on their key features and functionalities to pick the right one for your business.
- Assignment Management
- Sla Management
- Self Service Portal
- Escalation Management
- Customizable Dashboards
- Ai And Chatbots
- Mobile Support
- Customer Support
- Advanced Reporting And Analytics
- Macros
- Case Management
- Call Recording
- Customer Feedback
- Community Forums
- Integrations
- Assignment Management
- Sla Management
- Self Service Portal
- Escalation Management
- Customizable Dashboards
- Ai And Chatbots
- Mobile Support
- Customer Support
- Advanced Reporting And Analytics
- Macros
- Case Management
- Call Recording
- Customer Feedback
- Community Forums
- Integrations
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and ConVox for better insights.
Awards
Zoho Desk and ConVox have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and ConVox in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 83 reviews while ConVox has not received any reviews. Be the first one to write ConVox review
Pros
It is easy to use. It provides every functionality in one single area, and it is very interactive.
Posted by - Atul Sharma
Pros
Good software, company provided so much software and so many solutions. It is based on our community.
Posted by - Harish Goswami
Cons
Some users have reported experiencing glitches and technical issues with the software, which sometimes disrupt customer support operations and cause delays in resolving customer inquiries.
Posted by - waji haider
Cons
Improving the mobile app experience is an area that can be further improved.
Posted by - Gouthami Katta
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Zoho Desk and ConVox. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zoho Desk and ConVox. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zoho Desk and ConVox work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and ConVox and learn how they operate. Explore the company name, its location, and more!
Deepija Telecom
Hyderabad
Alternatives
FAQs
Zoho Desk and ConVox cater to which types of businesses?
Zoho Desk is suitable for Freelancer, whereas ConVox is suitable for Startups, SMBs, Mid-Market & Enterprises.
For what other purposes can Zoho Desk and ConVox be used?
Apart from being a Customer Service software, Zoho Desk can be used as a quality management software, ticketing management software, help desk software and customer feedback software, while ConVox can be utilized as a digital voice logging system.
Do Zoho Desk and ConVox offer a free trial?
Yes, Zoho Desk and ConVox provide a free trial to its users.
What are the key features of Zoho Desk and ConVox?
Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while ConVox offers features, such as automatic call distribution, interactive voice response, call recording, real time analytics.
What level of customer support can I expect from Zoho Desk and ConVox?
Zoho Desk provides customer support over various channels including phone, email, live support and tickets, and ConVox provides customer support over phone, email, live support and more.
Zoho Desk
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