Choosing the right Customer Service Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Zoho Desk and Desk365. The critical question remains: Zoho Desk versus Desk365 - which is better? Zoho Desk offers robust features such as time tracking, ai and chatbots and knowledge base while Desk365 has features like knowledge base, self service portal and sla management.
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List of All Customer Service Software
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Plans and Pricing
Compare pricing of Zoho Desk vs Desk365 with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, Desk365 comes in 1 packages: Pro Plan.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Zoho Desk and Desk365 based on their key features and functionalities to pick the right one for your business.
- Time Tracking
- Ai And Chatbots
- Knowledge Base
- Assignment Management
- Macros
- Automations And Workflows
- Knowledge Management
- Mobile App
- Integrations
- Sla Management
- Self Service Portal
- Advanced Reporting And Analytics
- Customer Support
- Multi Department Support
- Custom Fields And Layouts
- Time Tracking
- Ai And Chatbots
- Knowledge Base
- Assignment Management
- Macros
- Automations And Workflows
- Knowledge Management
- Mobile App
- Integrations
- Sla Management
- Self Service Portal
- Advanced Reporting And Analytics
- Customer Support
- Multi Department Support
- Custom Fields And Layouts
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Desk365 for better insights.
Awards
Zoho Desk and Desk365 have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and Desk365 in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 83 reviews while Desk365 has not received any reviews. Be the first one to write Desk365 review
Pros
Great ticketing system software. All customers tickets can be in one pool. Customers can log their tickets through the customer portal or through email and get a great linked connection.
Posted by - Radwa
Pros
Good software, company provided so much software and so many solutions. It is based on our community.
Posted by - Harish Goswami
Cons
Time entry in task reports needs to be exported in the form of PDF or Excel.
Posted by - Radwa
Cons
Setup Complexity: Initial configuration may be challenging for beginners. Limited Features on Lower Plans: Basic plans may lack some advanced features. Integration Issues: Occasional challenges with third-party tool integrations.
Posted by - Muneeb Ahmad
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Zoho Desk and Desk365. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zoho Desk and Desk365. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zoho Desk and Desk365 work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and Desk365 and learn how they operate. Explore the company name, its location, and more!
Desk365
California
Alternatives
FAQs
What level of customer support can I expect from Zoho Desk and Desk365?
Zoho Desk provides customer support over various channels including phone, email, live support and tickets, and Desk365 provides customer support over phone, email and more.
What are the key features of Zoho Desk and Desk365?
Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while Desk365 offers features, such as ticket management, automated workflows, knowledge base, self service portal.
Do Zoho Desk and Desk365 offer a free trial?
Yes, Zoho Desk and Desk365 provide a free trial to its users.
Zoho Desk and Desk365 cater to which types of businesses?
Zoho Desk is suitable for Freelancer, whereas Desk365 is suitable for Freelancer, Startups, SMBs, Mid-Market & Enterprises.
Zoho Desk
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