Purchasing and implementing the best Customer Service software requires a great deal of consideration as well as comparison of important factors To get an in-depth comparative analysis, we have created a feature comparison that covers the many functionalities Zoho Desk and Engage Mobilize have to offer. Deployment is one other factor that we’ve considered here like Zoho Desk is supported on Windows, Macintosh desktop platforms and IOS, Android mobile platforms. On the other hand, Engage Mobilize is supported on Web App, Windows, Macintosh desktop platforms and IOS, Android, WinPhone, Blackberry mobile platforms. Zoho Desk vs Engage Mobilize - Which one is better? Let's find out
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Awards
Zoho Desk and Engage Mobilize have been awarded the following awards by SoftwareSuggest. These awards have been given on the basis of the overall performance of these software in Customer Service Software category.
Payment Type
Below is the comparison of the starting price and payment method of Zoho Desk and Engage Mobilize. You can purchase Zoho Desk with Agent/ Month payment plan. Information related to the payment plans of Engage Mobilize is unavailable. Both Zoho Desk and Engage Mobilize provide free trials for you to test the software before purchasing.
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Features
Case Management
CRM integration
Customer Support
Knowledge Management
Mobile Support
Call Recording
Call Management
Self Service Portal
Assignment Management
Customer Feedback
CRM
Inventory Management
Job Costing
Project Management
Warehouse Management
Work order management
Equipment Management
Compliance Management
Resource Management
Order Management
Agent Scheduling
Assignment Management
Call Me Option
Customizable Branding
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Visitor Targeting
Real Time Monitoring
User Ratings
Based on all the user reviews and ratings received by Zoho Desk and Engage Mobilize in Customer Service software category, we’ve provided an average user rating for each software below. Zoho Desk has 9 reviews while Engage Mobilize has not received any reviews. Be the first one to write Engage Mobilize review.
Radwa
zoho desk
Pros
great ticketing system to track all customer tickets through mails , portal and communitycan track tasks,phone calls,meetings
Cons
need to add asset management
No reviews yet. Be the first to review
Write a reviewDesktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Customer Service software. Zoho Desk is available on Windows, Macintosh desktop platforms and IOS, Android mobile platforms. Engage Mobilize is available on Web App, Windows, Macintosh desktop platforms and IOS, Android, WinPhone, Blackberry mobile platforms.
Windows
Macintosh
IOS
Android
Web App
Windows
Macintosh
IOS
Android
WinPhone
Blackberry
Windows
Macintosh
Android
IOS
Plans and Pricing
Compare pricing of Zoho Desk vs Engage Mobilize with the following detailed pricing plan info. Zoho Desk comes in 4 packages: Free Plan, Standard, Professional, Enterprise. On the other hand, Engage Mobilize has not provided information about its pricing.
Free Plan
USD 0
Agent/ Month
3 Free Agents
Email Ticketing
Customer Management
Help Center
Private Knowledge Base
Predefined SLAs
Macros
Multi Language Helpdesk
24*5 Email Support
Mobile Apps
Standard
USD 14
Agent/ Month
Features from Free +
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP - Embeddable Self Service
24x5 Phone Support
Add-On ( Inr 300/Light Agent)
Professional
USD 23
Agent/ Month
Features from Standard +
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint - Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24x5 Chat Support
Add-On ( Inr 300/Light Agent)
Enterprise
USD 40
Agent/ Month
Features from Professional +
Live Chat
Zia - Artificial Intelligence (Beta)
Help Center Customization
Multi-brand Help Center
Advanced Process Management
Custom Functions
Multi-level IVR
Global Reports & Dashboards
Scheduled Reports
Contract Management
Validation Rules
Field Watching
Multiple Business Hours & Holidays
Role-based Data Sharing
50 Light Agents
Add-On ( Inr 300/Light Agent)
Billed monthly
USD 17
Agent/Month
Unlimited Agent Seats
Unlimited Conversations
Unlimited Visitor List
Shortcuts
Targeted Chat
Agent Groups
Shopping Cart Saver
Chat Reports
Transcripts
Integrations
Remove Olark Branding
Pre-Chat Survey
Chat Console
Visitor File Upload
Customer Support
The quality and timeliness of support are an important parameter while comparing Zoho Desk with Engage Mobilize. Zoho Desk offers phone, email, tickets, training as support to its customers while Engage Mobilize provides phone, email, tickets, training.
Phone
Tickets
Training
Phone
Tickets
Training
Phone
Live support
Tickets
Training
Languages Supported
Zoho Desk and Engage Mobilize are supported in the following languages.
English
English
Afrikaans
Amharic
Arabic
Assamese
Azerbaijani
Bashkir
Basque
Bengali/Bangla
Bulgarian
Catalan
Czech
Danish
English
Esperanto
Estonian
Finnish
French
Galician
German
Greek
Irish
Persian
Welsh
Typical Customer
The target customer base of Zoho Desk vs Engage Mobilize is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Enterprises
Startups
SMEs
Agencies
Enterprises
Startups
Enterprises
SMEs
Freelancer
Video
In the next section, we have included videos to help you get a better idea of each software. Go through these short videos to understand Zoho Desk and Engage Mobilize a bit better.
