As one of the most essential tools in the current market, Customer Service Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Zoho Desk and Engage Mobilize. For a better product experience, Zoho Desk offers customer support on Email, Phone, Live Support, Training and Tickets and Engage Mobilize offers customer support on Email, Phone, Training and Tickets.

Plans and Pricing

Compare pricing of Zoho Desk vs Engage Mobilize with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, Engage Mobilize has not provided information about its pricing.

Free Plan
$ 0

Agent/ Month

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Standard
$ 14

Agent/ Month

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Professional
$ 23

Agent/ Month

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Enterprise
$ 40

Agent/ Month

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Express
$ 7

Agent/Month

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Starter
$ 20

Per Agent/Month

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Team
$ 41

Per Agent/Month

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Business
$ 59

Per Agent/Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Engage Mobilize for better insights.

Awards

Zoho Desk and Engage Mobilize have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.

Zoho Desk Award
Zoho Desk Award
Zoho Desk Award
Payment Type

Below is the comparison of the starting price and payment method of Zoho Desk and Engage Mobilize. You can purchase Zoho Desk with Agent/ Month payment plans. Whereas, Information related to the payment plans of Engage Mobilize is unavailable. Zoho Desk provides a free trial whereas, Engage Mobilize does not provide a free trial.

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Compare between Zoho Desk and Engage Mobilize based on their key features and functionalities to pick the right one for your business.

Case Management

Customer Support

Knowledge Management

Mobile Support

Time Tracking

Call Recording

Call Management

Alerts & Notifications

Self Service Portal

Assignment Management

Customer Feedback

Workflow Management

Email Management

Dashboard

Call Center Management

Call Monitoring

Call Logging

Escalation Management

Extensibility

Community Forums

Ticket Management

Help Desk Management

Service Level Agreement (SLA) Management

Web Forms

Sentiment Analysis

Social Media Monitoring

Communication Management

Community Management

Multi-Channel Communication

Complaint Monitoring

Customer Engagement

Chat / Messaging

Customer Support Tracking

CRM integration

Live Chat

Multi-Department

Customer Experience Management

Multi-Channel Collection

Canned Responses

Social Media

Chatbot

Process/Workflow Automation

Complaint Management

Knowledge Base Management

Personalization

Omni-Channel

Multi-Language

Interactive Voice Response

Customer Complaint Tracking

Unified Communications

Omnichannel

Instant Messaging

Process Automation

Multi-brand Help Center

KB Bot

Auto-tag tickets

Reply Assistant

Field Predictions

Embeddable self-service

Guided Conversations

Ticket Assignment

SLAs & Escalations

Domain mapping

Agent Productivity

Read More

CRM

Inventory Management

Job Costing

Project Management

Warehouse Management

Work order management

Equipment Management

Compliance Management

Resource Management

Order Management

Transportation Management

Scheduling

Activities Booking

Maintenance Management

Online Ticketing

Mobile Ticketing

Load Management

Mobile Access

Inventory control

Reporting/Analytics

Ticketing

Sustainability Management

Fleet / Equipment Management

Ticket / Order Fulfillment

Read More

CRM

Email Integration

Knowledge Management

Survey Management

Google Analytics

Webmaster & Sitemap

Lead Management

Contact Management

Performance Metrics

Collaboration Tools

Onboarding

Agent Scheduling

Customizable Branding

Knowledge Database

Offline Form

Persistent Chat

Proactive Invitations

Shortcut Messages

Transfers / Routing

Visitor Targeting

Visitor banning

Real Time Monitoring

File Sharing

Automatic Greetings

Personal Greetings

Automatic Chat Translation

Live chat system

Collaboration

Website Management

Feedback Management

Surveys & Feedback

Lead Capture

Lead Distribution

Lead Scoring

Lead Nurturing

Alerts/Escalation

Automated Routing

Contract Management

Multiple Brands Products

Help Desk Management

Issue Tracking

Macros

Software Metrics

To-Do List

Contact Database

Rules-Based Workflow

Data Management

Website Visitor Tracking

Customer Segmentation

Communication Management

Community Management

Feedback Collection

Multi-Channel Communication

Data Visualization

Template Management

Complaint Monitoring

Cataloging / Categorization

Conversion Tracking

Chat / Messaging

Customer Service Analytics

Customer Support Tracking

Email Response Control

Screen Sharing

Social media management

Third Party Integration

Document Management

Live Chat

Email Distribution

Customer Experience Management

Action Management

Canned Responses

Geo Targeting

Proactive Chat

Multi Website Support

Chat Widget

Chat History

Supervise Chats

Pre and Post Chat Forms

Content Management

Segmentation

Chatbot

Process/Workflow Automation

Code-free Development

For Mobile

For Websites

Engagement Monitoring

Personalization

Archiving

Omni-Channel

On-Screen Chats

Pre-configured Bot

Multi-Language

Brand Management

On-Demand Communications

Multi-Channel Publishing

Real-time Chat

Alerts / Escalation

Analytics/ROI Tracking

Contact Import/Export

Lead Notifications

Email / Online

Transfers/Routing

Mobile Messaging

Form Creation

Product Recommendations

Lead Qualification

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Overall Ratings

Compare how Zoho Desk stacks up against Engage Mobilize in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.

Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.5

Value for money

Out of 5

Customer support Customer support 4.4

Customer support

Out of 5

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Feature Feature 4.7

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.7

Value for money

Out of 5

Customer support Customer support 4.7

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Zoho Desk and Engage Mobilize in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 33 reviews while Engage Mobilize has not received any reviews. Be the first one to write Engage Mobilize review

Anuj

Best in class helpdesk software for business automation !

Pros

Business process automation is done in speedy mode and now project tech issues are resolved immediately with complete issue tracking through ticket management system. It is a cost affordable customer helpdesk software with high performance efficiency

Cons

Customizability and integration aspect of the dashboard should be restructured and reworked upon for better output. Our clients keep asking for customized dashboard with drill down parameters for fetching sharp data insights.

Read all 33 reviews

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Rebecca Elugbaju

The perfect help desk solution.

Pros

The quality of customer support offered users by Livechat, far exceeds what any other similar software vendor provides.

Cons

Livechat has performed so well. I have had no bad experience with this program, likewise my company.

Read all 6 reviews
Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Customer Service Software. Zoho Desk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Engage Mobilize is available on Web App, Windows, MacOs desktop platforms and IOS, Android, WinPhone, Blackberry mobile platforms.

Windows

MacOs

IOS

Android

Web App

Windows

MacOs

IOS

Android

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Zoho Desk with Engage Mobilize. Zoho Desk offers Email, Phone, Live Support, Training and Tickets to its customers, while Engage Mobilize provides Email, Phone, Training and Tickets.

phone

email

live support

tickets

training

phone

email

tickets

training

phone

email

live support

training

Languages Supported

Zoho Desk and Engage Mobilize are supported in the following languages.

Arabic

Chinese

Dutch

English

French

German

Hebrew

Indonesian

Japanese

Portuguese

Russian

Spanish

English

Armenian

Azerbaijani

Bulgarian

Catalan

Chinese

Croatian

Czech

Danish

Dutch

English

Estonian

Finnish

French

Georgian

German

Greek

Hungarian

Icelandic

Indonesian

Italian

Japanese

Kazakh

Korean

Latvian/Lettish

Lithuanian

Malay

Norwegian

Polish

Portuguese

Romanian

Russian

Serbian

Slovak

Slovenian

Spanish

Swedish

Thai

Turkish

Ukrainian

Vietnamese

Typical Customer

The target customer base of Zoho Desk vs Engage Mobilize is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMBs

Agencies

Enterprises

Freelancer

Startups

SMBs

Agencies

Enterprises

Integrations

Find out which tools Zoho Desk and Engage Mobilize integrate with and make the right choice. Get the Customer Service software that connects with your preferred apps for best results!

Slack

Jira

Zapier

Trello

Intercom

Zoho CRM

Pipedrive

Asana

HubSpot

Microsoft Teams

Screen Magic

Twilio

Zoho Assists

Mailchimp

Shopify

(Not Provided by Vendor)

Zapier

Zendesk

Chatbot

KnowledgeBase

Salesforce

Messenger

Facebook

HubSpot CRM

Google Analytics

Mailchimp

TeamViewer

Dropbox

WHMCS

FullContact

Pipedrive

ActiveCampaign

BigCommerce

Infusionsoft

Twilio

SugarCRM

Campaign Monitor

Shopify

GetResponse

Highrise

Mixpanel

Constant Contact

Kissmetrics

iContact

Nutshell

Volusion

WordPress

Google Tag Manager

Squarespace

amoCRM

Big Cartel

Magento

Webflow

1&1

1CRM

3dCart

CS-Cart

Drupal

Easy Digital Downloads

Ecwid

GoDaddy Go Central

Freshbooks

Instapage

Jira Service Desk

Joomla

Autopilot

Shoplo

Miva

OpenCart

osCommerce

PrestaShop

Segment

SITE123

Jimdo

Unbounce

WebSite X5

Weebly

Wishpond

Wix

WooCommerce

Woopra

X-Cart

Zoey

MotoCMS

VirtueMart

DotNetNuke

nopCommerce

Ghost

Cloudflare

NetSuite SuiteCommerce

Video

To gain a better understanding of how these Zoho Desk and Engage Mobilize work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Zoho Desk and Engage Mobilize and learn how they operate. Explore the company name, its location, and more!

Company Name :

Zoho Corporation Pvt. Ltd.

Headquarter :

Chennai

Website :

Visit Website

Company Name :

Engage Mobilize Inc

Headquarter :

Colorado City

Website :

Visit Website

Company Name :

LiveChat Inc.

Headquarter :

Boston

Website :

Visit Website

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