Identifying the ideal Customer Service Software to suit your specific requirements can be challenging. Zoho Desk is headquartered at Chennai , while Engage Mobilize is headquartered at Colorado City. Choosing software like Zoho Desk or Engage Mobilize requires thorough contemplation and comparing key factors. The question remains - Zoho Desk vs. Engage Mobilize - which is the superior option? Check out the in-depth comparison now!

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Plans and Pricing

Compare pricing of Zoho Desk vs Engage Mobilize with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, Engage Mobilize has not provided information about its pricing.

Free Plan
$ 0

Agent/ Month

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Standard
$ 14

Agent/ Month

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Professional
$ 23

Agent/ Month

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Enterprise
$ 40

Agent/ Month

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Express
$ 7

Agent/Month

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Lite
$ 13

User/Month

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Pro
$ 34

User/Month

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Elite
$ 48

User/Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Engage Mobilize for better insights.

Awards

Zoho Desk and Engage Mobilize have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.

Zoho Desk Award
Zoho Desk Award
Zoho Desk Award
Payment Type

Below is the comparison of the starting price and payment method of Zoho Desk and Engage Mobilize. You can purchase Zoho Desk with Agent/ Month payment plans. Whereas, Information related to the payment plans of Engage Mobilize is unavailable. Zoho Desk provides a free trial whereas, Engage Mobilize does not provide a free trial.

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Compare between Zoho Desk and Engage Mobilize based on their key features and functionalities to pick the right one for your business.

Case Management

Customer Support

Knowledge Management

Mobile Support

Time Tracking

Call Recording

Call Management

Alerts & Notifications

Self Service Portal

Assignment Management

Customer Feedback

Workflow Management

Email Management

Dashboard

Call Center Management

Call Monitoring

Call Logging

Escalation Management

Extensibility

Community Forums

Ticket Management

Help Desk Management

Service Level Agreement (SLA) Management

Web Forms

Sentiment Analysis

Social Media Monitoring

Communication Management

Community Management

Multi-Channel Communication

Complaint Monitoring

Customer Engagement

Chat / Messaging

Customer Support Tracking

CRM integration

Live Chat

Multi-Department

Customer Experience Management

Multi-Channel Collection

Canned Responses

Social Media

Chatbot

Process/Workflow Automation

Complaint Management

Knowledge Base Management

Personalization

Omni-Channel

Multi-Language

Interactive Voice Response

Customer Complaint Tracking

Unified Communications

Omnichannel

Instant Messaging

Process Automation

Multi-brand Help Center

KB Bot

Auto-tag tickets

Reply Assistant

Field Predictions

Embeddable self-service

Guided Conversations

Ticket Assignment

SLAs & Escalations

Domain mapping

Agent Productivity

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CRM

Inventory Management

Job Costing

Project Management

Warehouse Management

Work order management

Equipment Management

Compliance Management

Resource Management

Order Management

Transportation Management

Scheduling

Activities Booking

Maintenance Management

Online Ticketing

Mobile Ticketing

Load Management

Mobile Access

Inventory control

Reporting/Analytics

Ticketing

Sustainability Management

Fleet / Equipment Management

Ticket / Order Fulfillment

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Email Integration

Task Management

Contact Management

Work order management

Customer DataBase

Social Media Integration

Assignment Management

Workflow Management

Email Management

Dashboard

Activity Tracking

Automated Routing

Ticket Management

Third Party Integration

Email Monitoring

Contact Database

Customer Segmentation

Communication Management

Multi-Channel Communication

Mobile Access

Customer Support Tracking

Notes Management

Customer Lifecycle Management

Trend Analysis

Reporting/Analytics

Pre-built Templates

Customer Profiles

Batch Communications

Customer Journey Mapping

Ticket/Issue Tracking

SLA Management

SLA Monitoring

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Overall Ratings

Compare how Zoho Desk stacks up against Engage Mobilize in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.

Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.5

Value for money

Out of 5

Customer support Customer support 4.4

Customer support

Out of 5

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Feature Feature 4.8

Feature

Out of 5

Ease of use Ease of use 4.8

Ease of use

Out of 5

Value for money Value for money 4.3

Value for money

Out of 5

Customer support Customer support 4.5

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Zoho Desk and Engage Mobilize in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 35 reviews while Engage Mobilize has not received any reviews. Be the first one to write Engage Mobilize review

MWATENZI

Zoho Desk Betters Project Management and Customer Service Experience

Pros

whatsapp intagration and message filltering that organizes the work perfectly.

Cons

facebook has issues, i can not get all messages from x, facebook and whatsapp together.

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Waleed Farooq

They are fantastic at onboarding. They kept offering follow ups even when everybody was up and using it.

Pros

Hiver channels Google Group emails to tabs in your inbox. They are organized separately from your regular inbox and from each other. As emails come into groups you are a member of they can be assigned to users in that group. Emails can be passed back and forth, commented on, tagged etc. They can even be moved to another group

Cons

It was hard for me to find a con for this tool as it offers all the essential features that I need to sort my emails and supervise the email flow for our team. However, I found probably a glitch when emails that are on "pending" status are not automatically opened whenever they get a reply.

Read all 4 reviews
Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Customer Service Software. Zoho Desk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Engage Mobilize is available on Web App, Windows, MacOs desktop platforms and IOS, Android, WinPhone, Blackberry mobile platforms.

Windows

MacOs

IOS

Android

Web App

Windows

MacOs

IOS

Android

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Zoho Desk with Engage Mobilize. Zoho Desk offers Email, Phone, Live Support, Training and Tickets to its customers, while Engage Mobilize provides Email, Phone, Training and Tickets.

phone

email

live support

tickets

training

phone

email

tickets

training

phone

email

live support

tickets

training

Languages Supported

Zoho Desk and Engage Mobilize are supported in the following languages.

Arabic

Chinese

Dutch

English

French

German

Hebrew

Indonesian

Japanese

Portuguese

Russian

Spanish

English

English

Typical Customer

The target customer base of Zoho Desk vs Engage Mobilize is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMBs

Agencies

Enterprises

Startups

SMBs

Enterprises

Integrations

Find out which tools Zoho Desk and Engage Mobilize integrate with and make the right choice. Get the Customer Service software that connects with your preferred apps for best results!

Slack

Jira

Zapier

Trello

Intercom

Zoho CRM

Pipedrive

Asana

HubSpot

Microsoft Teams

Screen Magic

Twilio

Zoho Assists

Mailchimp

Shopify

(Not Provided by Vendor)

Gmail

Aircall

Asana

Jira

Okta

QuickBooks

Salesforce

Slack

Whatsapp

Zapier

Video

To gain a better understanding of how these Zoho Desk and Engage Mobilize work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Zoho Desk and Engage Mobilize and learn how they operate. Explore the company name, its location, and more!

Company Name :

Zoho Corporation Pvt. Ltd.

Headquarter :

Chennai

Website :

Visit Website

Company Name :

Engage Mobilize Inc

Headquarter :

Colorado City

Website :

Visit Website

Company Name :

Hiver

Headquarter :

San Jose

Website :

Visit Website

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