Are you struggling to find the perfect Customer Service Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Zoho Desk vs. Faveo HelpDesk all in one place to simplify your decision-making process. Zoho Desk is rated 4.5 while Faveo HelpDesk is rated 4.8.

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List of All Customer Service Software

SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.

Plans and Pricing

Compare pricing of Zoho Desk vs Faveo HelpDesk with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, Faveo HelpDesk comes in 3 packages: HELP DESK ENTERPRISE, SERVICE DESK ENTERPRISE, Help Desk Freelancer.

Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 0
Agent/ Month
  • Free Plan
  • Free Trial
Get Best Price
Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 5500
Onetime
  • Free Plan
  • Free Trial
Get Best Price

Features

Compare between Zoho Desk and Faveo HelpDesk based on their key features and functionalities to pick the right one for your business.

  • Customer Support
  • Mobile Support
  • Customer Feedback And Surveys
  • Self Service Portal
  • Call Recording
  • Community Forums
  • Escalation Management
  • Multi Channel Support
  • Team Collaboration
  • Call Management
  • Customer Feedback
  • Ticket Management
  • Mobile App
  • Custom Fields And Layouts
  • Integrations
View All Zoho Desk Features
  • Customer Support
  • Mobile Support
  • Customer Feedback And Surveys
  • Self Service Portal
  • Call Recording
  • Community Forums
  • Escalation Management
  • Multi Channel Support
  • Team Collaboration
  • Call Management
  • Customer Feedback
  • Ticket Management
  • Mobile App
  • Custom Fields And Layouts
  • Integrations
View All Faveo HelpDesk Features

Screenshots

Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Faveo HelpDesk for better insights.

Zoho Desk Screenshot
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1/5

Zoho Desk Screenshot Zoho Desk Screenshot Zoho Desk Screenshot Zoho Desk Screenshot
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Zoho Desk Screenshot
eye icon

1/3

Zoho Desk Screenshot Zoho Desk Screenshot
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Ratings

Compare how Zoho Desk stacks up against Faveo HelpDesk in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.

Overall Rating (out of 5)
Overall Rating 4.5
Feature
Feature 4.5
Ease of Use
Ease of Use 4.6
Value for Money
Value for Money 4.5
Customer Support
Customer Support 4.4
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
89%
View All Zoho Desk Reviews
Overall Rating (out of 5)
Overall Rating 4.8
Feature
Feature 4.8
Ease of Use
Ease of Use 4.7
Value for Money
Value for Money 4.8
Customer Support
Customer Support 4.9
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
98%
View All Faveo HelpDesk Reviews

Awards

Zoho Desk and Faveo HelpDesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.

Zoho Desk Award
Zoho Desk Award

User Reviews

Based on all the user reviews and ratings received by Zoho Desk and Faveo HelpDesk in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 71 reviews while Faveo HelpDesk has 23 reviews

Pros

It is easy to use and provides multiple communication options like messaging, email, chat, and much more.

Posted by - Himaanshu Ladwal

Pros

Allowing the addition of tags and assigning them to the respective support agent to resolve customer queries.

Posted by - Rahul Nair

Cons

Certain API features do not provide the expected data within the optional parameters. Consequently, we find ourselves requiring multiple queries to access all the data necessary for our internal automation processes.

Posted by - Dianh Namuyengu

Cons

I cant say anything about cons. Many customers may say they should improve their GUI; however, I do not agree.

Posted by - Baris guney yilmaz

View All Zoho Desk Reviews

Pros

User-friendly, suffices customer needs, frequent updates with quality improvements and bug fixes.

Posted by - Ashutosh

Pros

It is very easy to use.

Posted by - Diwanshee

Cons

Performance of certain bulk functions.

Posted by - Anmol Gupta

Cons

The text you provided is: None. There are no grammatical errors in this text.

Posted by - Maulen Carla

View All Faveo HelpDesk Reviews

Specifications

Check out the specifications of Zoho Desk and Faveo HelpDesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android
Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android

Integration

Check out the specifications of Zoho Desk and Faveo HelpDesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Video

To gain a better understanding of how these Zoho Desk and Faveo HelpDesk work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Zoho Desk and Faveo HelpDesk and learn how they operate. Explore the company name, its location, and more!

Company Name

Zoho Corporation Pvt. Ltd.

Headquarter

Chennai

Website
Visit Website
Company Name

Ladybird Web Solution Pvt ltd

Headquarter

Bangalore

FAQs

What are the key features of Zoho Desk and Faveo HelpDesk?

Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while Faveo HelpDesk offers features, such as ticket management, email integration, knowledge base, sla management.

Zoho Desk and Faveo HelpDesk cater to which types of businesses?

Zoho Desk is suitable for Freelancer, whereas Faveo HelpDesk is suitable for Freelancer, Startups, SMBs, Mid-Market & Enterprises.

Do Zoho Desk and Faveo HelpDesk offer a free trial?

Yes, Zoho Desk and Faveo HelpDesk provide a free trial to its users.

Which is the better option between Zoho Desk and Faveo HelpDesk?

This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Zoho Desk has an advantage over Faveo HelpDesk.

For what other purposes can Zoho Desk and Faveo HelpDesk be used?

Apart from being a Customer Service software, Zoho Desk can be used as a quality management software, ticketing management software, help desk software and customer feedback software, while Faveo HelpDesk can be utilized as a ticketing management software, help desk software and service desk management software.

Zoho Desk

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