Are you struggling to find the perfect Customer Service Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Zoho Desk vs. Faveo HelpDesk all in one place to simplify your decision-making process. Zoho Desk is rated 4.5 while Faveo HelpDesk is rated 4.8.
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List of All Customer Service SoftwareSoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zoho Desk vs Faveo HelpDesk with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, Faveo HelpDesk comes in 3 packages: HELP DESK ENTERPRISE, SERVICE DESK ENTERPRISE, Help Desk Freelancer.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Zoho Desk and Faveo HelpDesk based on their key features and functionalities to pick the right one for your business.
- Customer Support
- Mobile Support
- Customer Feedback And Surveys
- Self Service Portal
- Call Recording
- Community Forums
- Escalation Management
- Multi Channel Support
- Team Collaboration
- Call Management
- Customer Feedback
- Ticket Management
- Mobile App
- Custom Fields And Layouts
- Integrations
- Customer Support
- Mobile Support
- Customer Feedback And Surveys
- Self Service Portal
- Call Recording
- Community Forums
- Escalation Management
- Multi Channel Support
- Team Collaboration
- Call Management
- Customer Feedback
- Ticket Management
- Mobile App
- Custom Fields And Layouts
- Integrations
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Faveo HelpDesk for better insights.
Awards
Zoho Desk and Faveo HelpDesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.


User Reviews
Based on all the user reviews and ratings received by Zoho Desk and Faveo HelpDesk in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 71 reviews while Faveo HelpDesk has 23 reviews
Pros
It is easy to use and provides multiple communication options like messaging, email, chat, and much more.
Posted by - Himaanshu Ladwal
Pros
Allowing the addition of tags and assigning them to the respective support agent to resolve customer queries.
Posted by - Rahul Nair
Cons
Certain API features do not provide the expected data within the optional parameters. Consequently, we find ourselves requiring multiple queries to access all the data necessary for our internal automation processes.
Posted by - Dianh Namuyengu
Cons
I cant say anything about cons. Many customers may say they should improve their GUI; however, I do not agree.
Posted by - Baris guney yilmaz
Pros
User-friendly, suffices customer needs, frequent updates with quality improvements and bug fixes.
Posted by - Ashutosh
Pros
It is very easy to use.
Posted by - Diwanshee
Cons
Performance of certain bulk functions.
Posted by - Anmol Gupta
Cons
The text you provided is: None. There are no grammatical errors in this text.
Posted by - Maulen Carla
Specifications
Check out the specifications of Zoho Desk and Faveo HelpDesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zoho Desk and Faveo HelpDesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zoho Desk and Faveo HelpDesk work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and Faveo HelpDesk and learn how they operate. Explore the company name, its location, and more!
Ladybird Web Solution Pvt ltd
Bangalore
Alternatives
FAQs
What are the key features of Zoho Desk and Faveo HelpDesk?
Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while Faveo HelpDesk offers features, such as ticket management, email integration, knowledge base, sla management.
Zoho Desk and Faveo HelpDesk cater to which types of businesses?
Zoho Desk is suitable for Freelancer, whereas Faveo HelpDesk is suitable for Freelancer, Startups, SMBs, Mid-Market & Enterprises.
Do Zoho Desk and Faveo HelpDesk offer a free trial?
Yes, Zoho Desk and Faveo HelpDesk provide a free trial to its users.
Which is the better option between Zoho Desk and Faveo HelpDesk?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Zoho Desk has an advantage over Faveo HelpDesk.
For what other purposes can Zoho Desk and Faveo HelpDesk be used?
Apart from being a Customer Service software, Zoho Desk can be used as a quality management software, ticketing management software, help desk software and customer feedback software, while Faveo HelpDesk can be utilized as a ticketing management software, help desk software and service desk management software.
Zoho Desk
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