Choosing the right Customer Service Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Zoho Desk and FreeScout. The critical question remains: Zoho Desk versus FreeScout - which is better? Zoho Desk offers robust features such as alerts & notifications, automations and workflows and community forums while FreeScout has features like sla management.
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List of All Customer Service SoftwareSoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zoho Desk vs FreeScout with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, FreeScout comes in 1 packages: Free.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Zoho Desk and FreeScout based on their key features and functionalities to pick the right one for your business.
- Alerts & Notifications
- Automations And Workflows
- Community Forums
- Custom Fields And Layouts
- Customer Feedback And Surveys
- Integrations
- Advanced Reporting And Analytics
- Multi Channel Support
- Time Tracking
- Sla Management
- Assignment Management
- Macros
- Call Management
- Customer Support
- Team Collaboration
- Alerts & Notifications
- Automations And Workflows
- Community Forums
- Custom Fields And Layouts
- Customer Feedback And Surveys
- Integrations
- Advanced Reporting And Analytics
- Multi Channel Support
- Time Tracking
- Sla Management
- Assignment Management
- Macros
- Call Management
- Customer Support
- Team Collaboration
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and FreeScout for better insights.
Awards
Zoho Desk and FreeScout have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.


User Reviews
Based on all the user reviews and ratings received by Zoho Desk and FreeScout in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 77 reviews while FreeScout has not received any reviews. Be the first one to write FreeScout review
Pros
Intuitive interface, efficient automation, empowering knowledge base, extensive customization, versatile integration, and robust analytics for comprehensive customer support solutions.
Posted by - Kartik Shah
Pros
We manage thousands of customer conversations on a daily basis, across channels. With Zoho Desk, we can do this from a single place. In my point of view, overall Zoho Desk has improved our productivity. I was impressed by the array of features.
Posted by - sky galaxy Tv
Cons
The service operations can be improved for more customers searching and satisfaction
Posted by - Isaac Olanrewaju
Cons
The mobile app, while functional, lacks some advanced features and may feel limited compared to the desktop version.
Posted by - Jude Echude
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Zoho Desk and FreeScout. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zoho Desk and FreeScout. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zoho Desk and FreeScout work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and FreeScout and learn how they operate. Explore the company name, its location, and more!
FreeScout
Alternatives
FAQs
Zoho Desk and FreeScout cater to which types of businesses?
Zoho Desk is suitable for Freelancer, whereas FreeScout is suitable for Freelancer, Startups, SMBs, Mid-Market, Enterprises & .
What level of customer support can I expect from Zoho Desk and FreeScout?
Zoho Desk provides customer support over various channels including phone, email, live support and tickets, and FreeScout provides customer support over email, tickets and more.
What are the key features of Zoho Desk and FreeScout?
Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while FreeScout offers features, such as email integration, ticket management, custom fields, automated workflows.
Which mobile platforms do Zoho Desk and FreeScout support?
Zoho Desk supports Android and IOS, while FreeScout supports Android.
Do Zoho Desk and FreeScout offer a free trial?
Yes, Zoho Desk and FreeScout provide a free trial to its users.
Zoho Desk
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