Choosing the right Customer Service Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Zoho Desk and FreeScout. The critical question remains: Zoho Desk versus FreeScout - which is better? Zoho Desk offers robust features such as alerts & notifications, automations and workflows and community forums while FreeScout has features like sla management.

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List of All Customer Service Software

SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.

Customer Service

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Free Demo
Free Demo

Plans and Pricing

Compare pricing of Zoho Desk vs FreeScout with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, FreeScout comes in 1 packages: Free.

Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 0
Agent/ Month
  • Free Plan
  • Free Trial
Get Best Price
Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 0
Forever
  • Free Plan
  • Free Trial
Get Best Price

Features

Compare between Zoho Desk and FreeScout based on their key features and functionalities to pick the right one for your business.

  • Alerts & Notifications
  • Automations And Workflows
  • Community Forums
  • Custom Fields And Layouts
  • Customer Feedback And Surveys
  • Integrations
  • Advanced Reporting And Analytics
  • Multi Channel Support
  • Time Tracking
  • Sla Management
  • Assignment Management
  • Macros
  • Call Management
  • Customer Support
  • Team Collaboration
View All Zoho Desk Features
  • Alerts & Notifications
  • Automations And Workflows
  • Community Forums
  • Custom Fields And Layouts
  • Customer Feedback And Surveys
  • Integrations
  • Advanced Reporting And Analytics
  • Multi Channel Support
  • Time Tracking
  • Sla Management
  • Assignment Management
  • Macros
  • Call Management
  • Customer Support
  • Team Collaboration
View All FreeScout Features

Screenshots

Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and FreeScout for better insights.

Zoho Desk Screenshot
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1/5

Zoho Desk Screenshot Zoho Desk Screenshot Zoho Desk Screenshot Zoho Desk Screenshot
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Zoho Desk Screenshot
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1/2

Zoho Desk Screenshot
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Ratings

Compare how Zoho Desk stacks up against FreeScout in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.

Overall Rating (out of 5)
Overall Rating 4.6
Feature
Feature 4.6
Ease of Use
Ease of Use 4.6
Value for Money
Value for Money 4.5
Customer Support
Customer Support 4.5
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
90%
View All Zoho Desk Reviews

Awards

Zoho Desk and FreeScout have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.

Zoho Desk Award
Zoho Desk Award

User Reviews

Based on all the user reviews and ratings received by Zoho Desk and FreeScout in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 77 reviews while FreeScout has not received any reviews. Be the first one to write FreeScout review

Pros

Intuitive interface, efficient automation, empowering knowledge base, extensive customization, versatile integration, and robust analytics for comprehensive customer support solutions.

Posted by - Kartik Shah

Pros

We manage thousands of customer conversations on a daily basis, across channels. With Zoho Desk, we can do this from a single place. In my point of view, overall Zoho Desk has improved our productivity. I was impressed by the array of features.

Posted by - sky galaxy Tv

Cons

The service operations can be improved for more customers searching and satisfaction

Posted by - Isaac Olanrewaju

Cons

The mobile app, while functional, lacks some advanced features and may feel limited compared to the desktop version.

Posted by - Jude Echude

View All Zoho Desk Reviews

No reviews yet. Be the first to review

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Specifications

Check out the specifications of Zoho Desk and FreeScout. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android
Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android

Integration

Check out the specifications of Zoho Desk and FreeScout. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Video

To gain a better understanding of how these Zoho Desk and FreeScout work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Zoho Desk and FreeScout and learn how they operate. Explore the company name, its location, and more!

Company Name

Zoho Corporation Pvt. Ltd.

Headquarter

Chennai

Website
Visit Website
Company Name

FreeScout

FAQs

Zoho Desk and FreeScout cater to which types of businesses?

Zoho Desk is suitable for Freelancer, whereas FreeScout is suitable for Freelancer, Startups, SMBs, Mid-Market, Enterprises & .

What level of customer support can I expect from Zoho Desk and FreeScout?

Zoho Desk provides customer support over various channels including phone, email, live support and tickets, and FreeScout provides customer support over email, tickets and more.

What are the key features of Zoho Desk and FreeScout?

Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while FreeScout offers features, such as email integration, ticket management, custom fields, automated workflows.

Which mobile platforms do Zoho Desk and FreeScout support?

Zoho Desk supports Android and IOS, while FreeScout supports Android.

Do Zoho Desk and FreeScout offer a free trial?

Yes, Zoho Desk and FreeScout provide a free trial to its users.

Zoho Desk

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