In search of the ideal Customer Service Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zoho Desk versus Freshdesk. To get better insight, here’s how users have rated these products. Zoho Desk is rated 4.9 while Freshdesk is rated 4.5.
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Plans and Pricing
Compare pricing of Zoho Desk vs Freshdesk with the following detailed pricing plan info. Zoho Desk comes in 4 packages: Free Plan, Standard, Professional, Enterprise. On the other hand, Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Freshdesk for better insights.
Awards
Zoho Desk and Freshdesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
Payment Type
Below is the comparison of the starting price and payment method of Zoho Desk and Freshdesk. You can purchase Zoho Desk with Agent/ Month payment plans. Whereas, Freshdesk provides Per Month payment plans. Zoho Desk provides a free trial whereas, Freshdesk does not provide a free trial.
Free Trial
Monthly
Yearly
Monthly
Yearly
Free Trial
Monthly
Yearly
Features
Compare between Zoho Desk and Freshdesk based on their key features and functionalities to pick the right one for your business.
Case Management
CRM integration
Customer Support
Knowledge Management
Mobile Support
Call Recording
Call Management
Self Service Portal
Assignment Management
Customer Feedback
Email Integration
Customer DataBase
Online Activation
Social Media Integration
Self Service Portal
Live chat system
Billing & Invoicing
Surveys & Feedback
Knowledge Base
Alerts/Escalation
Contact Manager
CRM & Sales Dashboards
CRM Analytics
Customer Support
Document Management
Email Marketing / SMS Marketing
Marketing Analytics
Marketing Automation
Performance Management
Project Management
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Overall Ratings
Compare how Zoho Desk stacks up against Freshdesk in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and Freshdesk in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 9 reviews while Freshdesk has 24 reviews
zoho desk
Pros
great ticketing system to track all customer tickets through mails , portal and communitycan track tasks,phone calls,meetings
Cons
need to add asset management
Review for freshdesk
Pros
Features provided by freshdesk are satisfied and realiable. Can avail better ideas about resolving issues.
Cons
I have not know yet any product useless on this platform. You should try made your team more cooperative.
The use of Hubspot CRM
Pros
There are a number of them. The integration, marketing tools,and socials
Cons
Display of the features should be improved or simplified,other features can also be added
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Customer Service Software. Zoho Desk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Freshdesk is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms.
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Web App
IOS
Android
Customer Support
The quality and timeliness of support are important parameters when comparing Zoho Desk with Freshdesk. Zoho Desk offers Email, Phone, Training and Tickets to its customers, while Freshdesk provides Email, Phone, Live Support, Training and Tickets.
phone
tickets
training
phone
live support
tickets
training
phone
live support
tickets
training
Languages Supported
Zoho Desk and Freshdesk are supported in the following languages.
English
Arabic
Chinese
Czech
Danish
Dutch
English
Finnish
French
German
Italian
Japanese
Korean
Norwegian
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
English
French
German
Japanese
Portuguese
Spanish
Typical Customer
The target customer base of Zoho Desk vs Freshdesk is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Enterprises
Startups
Enterprises
SMEs
Freelancer
Startups
SMEs
Agencies
Integrations
Find out which tools Zoho Desk and Freshdesk integrate with and make the right choice. Get the Customer Service software that connects with your preferred apps for best results!
Slack
Jira
Zapier
Trello
Intercom
Zoho CRM
Pipedrive
Asana
HubSpot
Microsoft Teams
Screen Magic
twilio
(Not Provided by Vendor)
Drift
PandaDoc
Proposify
SalesForce
Seventh Sense
Survey Monkey
EventBrite
Gravity Forms
Bitly
Unbounce
DataBox
TrenDemon
HotJar
CallRail
Wistia
TwentyThree
ReadyTalk
GoToWebinar
Beacon
Video
To gain a better understanding of how these Zoho Desk and Freshdesk work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and Freshdesk and learn how they operate. Explore the company name, its location, and more!
HubSpot
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