In search of the ideal Customer Service Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zoho Desk versus Freshdesk. To get better insight, here’s how users have rated these products. Zoho Desk is rated 4.9 while Freshdesk is rated 4.5.

Plans and Pricing

Compare pricing of Zoho Desk vs Freshdesk with the following detailed pricing plan info. Zoho Desk comes in 4 packages: Free Plan, Standard, Professional, Enterprise. On the other hand, Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise.

Free Plan
$ 0

Agent/ Month

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Standard
$ 14

Agent/ Month

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Professional
$ 23

Agent/ Month

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Enterprise
$ 40

Agent/ Month

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Free
$ 0

Per Month

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Growth
$ 14

Per Month

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Pro
$ 50

Per Month

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Enterprise
$ 79

Per Month

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Starter
$ 45

Per Month

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Professional
$ 800

Per Month

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Enterprise
$ 3200

Per Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Freshdesk for better insights.

Awards

Zoho Desk and Freshdesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.

Zoho Desk Award
Zoho Desk Award
Zoho Desk Award

Payment Type

Below is the comparison of the starting price and payment method of Zoho Desk and Freshdesk. You can purchase Zoho Desk with Agent/ Month payment plans. Whereas, Freshdesk provides Per Month payment plans. Zoho Desk provides a free trial whereas, Freshdesk does not provide a free trial.

Free Trial

Monthly

Yearly

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Compare between Zoho Desk and Freshdesk based on their key features and functionalities to pick the right one for your business.

Case Management

CRM integration

Customer Support

Knowledge Management

Mobile Support

Call Recording

Call Management

Self Service Portal

Assignment Management

Customer Feedback

Workflow Management

Email Management

Call Center Management

Call Monitoring

Call Logging

Escalation Management

Community Forums

Ticket Management

Help Desk Management

Service Level Agreement (SLA) Management

Multi Channel Management

Sentiment Analysis

Social Media Monitoring

Communication Management

Community Management

Multi-Channel Communication

Complaint Monitoring

Customer Engagement

Chat / Messaging

Customer Support Tracking

Live Chat

Customer Experience Management

Multi-Channel Collection

Canned Responses

Chatbot

Process/Workflow Automation

Trouble Ticketing

Complaint Management

Knowledge Base Management

Personalization

Omni-Channel

Multi-Language

Interactive Voice Response

Customer Complaint Tracking

Unified Communications

Read More

Email Integration

Customer DataBase

Online Activation

Social Media Integration

Self Service Portal

Live chat system

Billing & Invoicing

Surveys & Feedback

Knowledge Base

Alerts/Escalation

Automated Routing

Community Forums

Incident Management

Ticket Management

Help Desk Management

Issue Tracking

Online Forums

Problem Management

Service Level Management

Service Level Agreement (SLA) Management

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Contact Manager

CRM & Sales Dashboards

CRM Analytics

Customer Support

Document Management

Email Marketing / SMS Marketing

Marketing Analytics

Marketing Automation

Performance Management

Project Management

Supplier and Purchase Order Management

Social CRM

Solution Management

Sales Tracking

Lead Management

Workflow Management

Dashboard

Lead Scoring

Pipeline Management

Campaign Management

Web Forms

Proposal Management

Interaction Tracking

List Management

Customization

Sales Pipeline Tracking

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Overall Ratings

Compare how Zoho Desk stacks up against Freshdesk in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.

Feature Feature 4.9

Feature

Out of 5

Ease of use Ease of use 4.9

Ease of use

Out of 5

Value for money Value for money 4.9

Value for money

Out of 5

Customer support Customer support 4.8

Customer support

Out of 5

Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.4

Value for money

Out of 5

Customer support Customer support 4.4

Customer support

Out of 5

Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.5

Value for money

Out of 5

Customer support Customer support 4.5

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Zoho Desk and Freshdesk in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 9 reviews while Freshdesk has 24 reviews

Radwa

zoho desk

Pros

great ticketing system to track all customer tickets through mails , portal and communitycan track tasks,phone calls,meetings

Cons

need to add asset management

Read all 9 reviews
Iqra Khadim

Review for freshdesk

Pros

Features provided by freshdesk are satisfied and realiable. Can avail better ideas about resolving issues.

Cons

I have not know yet any product useless on this platform. You should try made your team more cooperative.

Read all 24 reviews
Judith Richard

The use of Hubspot CRM

Pros

There are a number of them. The integration, marketing tools,and socials

Cons

Display of the features should be improved or simplified,other features can also be added

Read all 40 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Customer Service Software. Zoho Desk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Freshdesk is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms.

Windows

MacOs

IOS

Android

Windows

MacOs

IOS

Android

Web App

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Zoho Desk with Freshdesk. Zoho Desk offers Email, Phone, Training and Tickets to its customers, while Freshdesk provides Email, Phone, Live Support, Training and Tickets.

phone

email

tickets

training

phone

email

live support

tickets

training

phone

email

live support

tickets

training

Languages Supported

Zoho Desk and Freshdesk are supported in the following languages.

English

Arabic

Chinese

Czech

Danish

Dutch

English

Finnish

French

German

Italian

Japanese

Korean

Norwegian

Polish

Portuguese

Russian

Spanish

Swedish

Turkish

English

French

German

Japanese

Portuguese

Spanish

Typical Customer

The target customer base of Zoho Desk vs Freshdesk is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMEs

Enterprises

Startups

Enterprises

SMEs

Freelancer

Startups

SMEs

Agencies

Integrations

Find out which tools Zoho Desk and Freshdesk integrate with and make the right choice. Get the Customer Service software that connects with your preferred apps for best results!

Slack

Jira

Zapier

Trello

Intercom

Zoho CRM

Pipedrive

Asana

HubSpot

Microsoft Teams

Screen Magic

twilio

(Not Provided by Vendor)

Drift

PandaDoc

Proposify

SalesForce

Seventh Sense

Survey Monkey

EventBrite

Gravity Forms

Bitly

Unbounce

DataBox

TrenDemon

HotJar

CallRail

Wistia

TwentyThree

ReadyTalk

GoToWebinar

Beacon

Video

To gain a better understanding of how these Zoho Desk and Freshdesk work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Zoho Desk and Freshdesk and learn how they operate. Explore the company name, its location, and more!

Company Name :

Zoho Corporation Pvt. Ltd.

Headquarter :

Chennai

Website :

Visit Website

Company Name :

Freshworks

Headquarter :

Chennai

Website :

Visit Website

Company Name :

HubSpot

Website :

Visit Website

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