In search of the ideal Customer Service Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zoho Desk versus Freshdesk. To get better insight, here’s how users have rated these products. Zoho Desk is rated 4.6 while Freshdesk is rated 4.5.
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SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zoho Desk vs Freshdesk with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Zoho Desk and Freshdesk based on their key features and functionalities to pick the right one for your business.
- Automations And Workflows
- Ticket Management
- Mobile App
- Alerts & Notifications
- Case Management
- Multi Channel Support
- Customer Self Service Portal
- Mobile Support
- Customer Support
- Self Service Portal
- Sla Management
- Customer Feedback And Surveys
- Integrations
- Customer Feedback
- Ai And Chatbots
- Automations And Workflows
- Ticket Management
- Mobile App
- Alerts & Notifications
- Case Management
- Multi Channel Support
- Customer Self Service Portal
- Mobile Support
- Customer Support
- Self Service Portal
- Sla Management
- Customer Feedback And Surveys
- Integrations
- Customer Feedback
- Ai And Chatbots
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Freshdesk for better insights.
Awards
Zoho Desk and Freshdesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and Freshdesk in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 83 reviews while Freshdesk has 26 reviews
Pros
It is really easy to use, user-friendly, and customer-focused. Zoho understands what customers need and makes it easier for their business.
Posted by - Baris guney yilmaz
Pros
The original text is grammatically correct. No changes are needed.
Posted by - Jude Echude
Cons
It should provide more customization options and integrations for a better experience.
Posted by - Himaanshu Ladwal
Cons
I havent encountered any issues while using it, so I cant say, and I think they can make more advances with the present features.
Posted by - Arbaaz khan
Pros
The built-in automation features, such as scheduled responses and automatic ticket routing, have saved us a lot of time. The online chat and user ticket management are fantastic, as I can attest.
Posted by - Riccardo Loli
Pros
Ease of use, easy ticket searching, splitting & merging features of a ticket, rule automation.
Posted by - Anand
Cons
The text "none" does not contain any grammatical errors.
Posted by - Nitesh
Cons
cannot integrate directly with Viber
Posted by - Lin Lae
Specifications
Check out the specifications of Zoho Desk and Freshdesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zoho Desk and Freshdesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zoho Desk and Freshdesk work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and Freshdesk and learn how they operate. Explore the company name, its location, and more!
Alternatives
FAQs
What are the key features of Zoho Desk and Freshdesk?
Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while Freshdesk offers features, such as ticketing management, automations, collaboration, self service portal.
Do Zoho Desk and Freshdesk offer a free trial?
Yes, Zoho Desk and Freshdesk provide a free trial to its users.
Which mobile platforms do Zoho Desk and Freshdesk support?
Zoho Desk supports Android and IOS, while Freshdesk supports Android and IOS.
Zoho Desk and Freshdesk cater to which types of businesses?
Zoho Desk is suitable for Freelancer, whereas Freshdesk is suitable for Startups, Enterprises, SMBs & Freelancer.
Which is the better option between Zoho Desk and Freshdesk?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Zoho Desk has an advantage over Freshdesk.
Zoho Desk
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