In search of the ideal Customer Service Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zoho Desk versus Freshdesk. To get better insight, here’s how users have rated these products. Zoho Desk is rated 4.6 while Freshdesk is rated 4.5.

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List of All Customer Service Software

SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.

Plans and Pricing

Compare pricing of Zoho Desk vs Freshdesk with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise.

Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 0
Agent/ Month
  • Free Plan
  • Free Trial
Get Best Price
Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 0
Per Month
  • Free Plan
  • Free Trial
Get Best Price

Features

Compare between Zoho Desk and Freshdesk based on their key features and functionalities to pick the right one for your business.

  • Automations And Workflows
  • Ticket Management
  • Mobile App
  • Alerts & Notifications
  • Case Management
  • Multi Channel Support
  • Customer Self Service Portal
  • Mobile Support
  • Customer Support
  • Self Service Portal
  • Sla Management
  • Customer Feedback And Surveys
  • Integrations
  • Customer Feedback
  • Ai And Chatbots
View All Zoho Desk Features
  • Automations And Workflows
  • Ticket Management
  • Mobile App
  • Alerts & Notifications
  • Case Management
  • Multi Channel Support
  • Customer Self Service Portal
  • Mobile Support
  • Customer Support
  • Self Service Portal
  • Sla Management
  • Customer Feedback And Surveys
  • Integrations
  • Customer Feedback
  • Ai And Chatbots
View All Freshdesk Features

Screenshots

Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Freshdesk for better insights.

Ratings

Compare how Zoho Desk stacks up against Freshdesk in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.

Overall Rating (out of 5)
Overall Rating 4.6
Feature
Feature 4.6
Ease of Use
Ease of Use 4.6
Value for Money
Value for Money 4.5
Customer Support
Customer Support 4.5
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
90%
View All Zoho Desk Reviews
Overall Rating (out of 5)
Overall Rating 4.5
Feature
Feature 4.5
Ease of Use
Ease of Use 4.7
Value for Money
Value for Money 4.3
Customer Support
Customer Support 4.4
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
84%
View All Freshdesk Reviews

Awards

Zoho Desk and Freshdesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.

Zoho Desk Award
Zoho Desk Award

User Reviews

Based on all the user reviews and ratings received by Zoho Desk and Freshdesk in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 83 reviews while Freshdesk has 26 reviews

Pros

It is really easy to use, user-friendly, and customer-focused. Zoho understands what customers need and makes it easier for their business.

Posted by - Baris guney yilmaz

Pros

The original text is grammatically correct. No changes are needed.

Posted by - Jude Echude

Cons

It should provide more customization options and integrations for a better experience.

Posted by - Himaanshu Ladwal

Cons

I havent encountered any issues while using it, so I cant say, and I think they can make more advances with the present features.

Posted by - Arbaaz khan

View All Zoho Desk Reviews

Pros

The built-in automation features, such as scheduled responses and automatic ticket routing, have saved us a lot of time. The online chat and user ticket management are fantastic, as I can attest.

Posted by - Riccardo Loli

Pros

Ease of use, easy ticket searching, splitting & merging features of a ticket, rule automation.

Posted by - Anand

Cons

The text "none" does not contain any grammatical errors.

Posted by - Nitesh

Cons

cannot integrate directly with Viber

Posted by - Lin Lae

View All Freshdesk Reviews

Specifications

Check out the specifications of Zoho Desk and Freshdesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android
Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android

Integration

Check out the specifications of Zoho Desk and Freshdesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Video

To gain a better understanding of how these Zoho Desk and Freshdesk work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Zoho Desk and Freshdesk and learn how they operate. Explore the company name, its location, and more!

Company Name

Zoho Corporation Pvt. Ltd.

Headquarter

Chennai

Website
Visit Website
Company Name

Freshworks

Headquarter

Chennai

Website
Visit Website

FAQs

What are the key features of Zoho Desk and Freshdesk?

Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while Freshdesk offers features, such as ticketing management, automations, collaboration, self service portal.

Do Zoho Desk and Freshdesk offer a free trial?

Yes, Zoho Desk and Freshdesk provide a free trial to its users.

Which mobile platforms do Zoho Desk and Freshdesk support?

Zoho Desk supports Android and IOS, while Freshdesk supports Android and IOS.

Zoho Desk and Freshdesk cater to which types of businesses?

Zoho Desk is suitable for Freelancer, whereas Freshdesk is suitable for Startups, Enterprises, SMBs & Freelancer.

Which is the better option between Zoho Desk and Freshdesk?

This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Zoho Desk has an advantage over Freshdesk.

Zoho Desk

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