Are you struggling to find the perfect Customer Service Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Zoho Desk vs. Freshdesk all in one place to simplify your decision-making process. Zoho Desk is rated 4.6 while Freshdesk is rated 4.5.
You May Also Like
Featured products that are similar to the ones you selected below.
All Customer Service Software Products ›››
Compare pricing of Zoho Desk vs Freshdesk with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise.
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Freshdesk for better insights.
Zoho Desk and Freshdesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
Below is the comparison of the starting price and payment method of Zoho Desk and Freshdesk. You can purchase Zoho Desk with Agent/ Month payment plans. Whereas, Freshdesk provides Per Month payment plans. Zoho Desk provides a free trial whereas, Freshdesk does not provide a free trial.
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Compare between Zoho Desk and Freshdesk based on their key features and functionalities to pick the right one for your business.
Case Management
Customer Support
Knowledge Management
Mobile Support
Time Tracking
Call Recording
Call Management
Alerts & Notifications
Self Service Portal
Assignment Management
Email Integration
Customer DataBase
Online Activation
Social Media Integration
Self Service Portal
Live chat system
Collaboration
Email Management
Billing & Invoicing
Surveys & Feedback
Email Integration
Task Management
Contact Management
Work order management
Customer DataBase
Social Media Integration
Assignment Management
Workflow Management
Email Management
Dashboard
Compare how Zoho Desk stacks up against Freshdesk in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.
Based on all the user reviews and ratings received by Zoho Desk and Freshdesk in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 33 reviews while Freshdesk has 25 reviews
Best in class helpdesk software for business automation !
Pros
Business process automation is done in speedy mode and now project tech issues are resolved immediately with complete issue tracking through ticket management system. It is a cost affordable customer helpdesk software with high performance efficiency
Cons
Customizability and integration aspect of the dashboard should be restructured and reworked upon for better output. Our clients keep asking for customized dashboard with drill down parameters for fetching sharp data insights.
Liked Trail and API Support for developers
Pros
I liked the Developer support and API documentation for customization and implementation in a private service.
Cons
Some more detailed services are confusing to the user. Some features have the same meaning but are represented differently.
They are fantastic at onboarding. They kept offering follow ups even when everybody was up and using it.
Pros
Hiver channels Google Group emails to tabs in your inbox. They are organized separately from your regular inbox and from each other. As emails come into groups you are a member of they can be assigned to users in that group. Emails can be passed back and forth, commented on, tagged etc. They can even be moved to another group
Cons
It was hard for me to find a con for this tool as it offers all the essential features that I need to sort my emails and supervise the email flow for our team. However, I found probably a glitch when emails that are on "pending" status are not automatically opened whenever they get a reply.
Deployment is a crucial factor to consider while buying Customer Service Software. Zoho Desk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Freshdesk is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms.
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
The quality and timeliness of support are important parameters when comparing Zoho Desk with Freshdesk. Zoho Desk offers Email, Phone, Live Support, Training and Tickets to its customers, while Freshdesk provides Email, Phone, Live Support, Training and Tickets.
phone
live support
tickets
training
phone
live support
tickets
training
phone
live support
tickets
training
Zoho Desk and Freshdesk are supported in the following languages.
Arabic
Chinese
Dutch
English
French
German
Hebrew
Indonesian
Japanese
Portuguese
Russian
Spanish
Arabic
Chinese
Czech
Danish
Dutch
English
Finnish
French
German
Italian
Japanese
Korean
Norwegian
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
English
The target customer base of Zoho Desk vs Freshdesk is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
Enterprises
SMBs
Freelancer
Startups
SMBs
Enterprises
Find out which tools Zoho Desk and Freshdesk integrate with and make the right choice. Get the Customer Service software that connects with your preferred apps for best results!
Slack
Jira
Zapier
Trello
Intercom
Zoho CRM
Pipedrive
Asana
HubSpot
Microsoft Teams
Screen Magic
Twilio
Zoho Assists
Mailchimp
Shopify
Slack
Shopify
Salesforce
Microsoft Teams
Mailchimp
Gmail
Aircall
Asana
Jira
Okta
QuickBooks
Salesforce
Slack
Zapier
To gain a better understanding of how these Zoho Desk and Freshdesk work, you can check out the videos below. Browse through the videos and make the right choice.
Get insight into the company details Zoho Desk and Freshdesk and learn how they operate. Explore the company name, its location, and more!
.png){kind=logo}
.png){kind=logo}
