As one of the most essential tools in the current market, Customer Service Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Zoho Desk and Front App. For a better product experience, Zoho Desk offers customer support on Email, Phone, Live Support, Training and Tickets and Front App offers customer support on Email.
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List of All Customer Service SoftwareSoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zoho Desk vs Front App with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, Front App has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Zoho Desk and Front App based on their key features and functionalities to pick the right one for your business.
- Team Collaboration
- Macros
- Customer Self Service Portal
- Sla Management
- Role Based Access Control
- Time Tracking
- Automations And Workflows
- Custom Fields And Layouts
- Escalation Management
- Advanced Reporting And Analytics
- Call Recording
- Mobile Support
- Knowledge Base
- Alerts & Notifications
- Self Service Portal
- Team Collaboration
- Macros
- Customer Self Service Portal
- Sla Management
- Role Based Access Control
- Time Tracking
- Automations And Workflows
- Custom Fields And Layouts
- Escalation Management
- Advanced Reporting And Analytics
- Call Recording
- Mobile Support
- Knowledge Base
- Alerts & Notifications
- Self Service Portal
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Front App for better insights.
Awards
Zoho Desk and Front App have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.


User Reviews
Based on all the user reviews and ratings received by Zoho Desk and Front App in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 71 reviews while Front App has not received any reviews. Be the first one to write Front App review
Pros
On this project, you did a fantastic job. The imaginative thoughts and inventive thinking of your group were impressive. Excellent time management abilities and a genuine team asset.
Posted by - Bhavna Bhav
Pros
The most impressive aspects of Zoho Desk include its **context-aware customer service**, which provides a holistic view of customer interactions, and its **extensive feature set** that encompasses automated ticket routing, a knowledge base, and live chat.
Posted by - vikram
Cons
The customizability and integration aspects of the dashboard should be restructured and reworked for better output. Our clients keep asking for customized dashboards with drill-down parameters for fetching sharp data insights.
Posted by - Anuj
Cons
The service operations can be improved for more customers searching and satisfaction
Posted by - Isaac Olanrewaju
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Zoho Desk and Front App. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zoho Desk and Front App. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zoho Desk and Front App work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and Front App and learn how they operate. Explore the company name, its location, and more!
Front
Sheffield
Alternatives
FAQs
Which mobile platforms do Zoho Desk and Front App support?
Zoho Desk supports Android and IOS, while Front App supports Android and IOS.
What level of customer support can I expect from Zoho Desk and Front App?
Zoho Desk provides customer support over various channels including phone, email, live support and tickets, and Front App provides customer support over email and more.
For what other purposes can Zoho Desk and Front App be used?
Apart from being a Customer Service software, Zoho Desk can be used as a quality management software, ticketing management software, help desk software and customer feedback software, while Front App can be utilized as a email collaboration tools and email management software.
Zoho Desk and Front App cater to which types of businesses?
Zoho Desk is suitable for Freelancer, whereas Front App is suitable for Startups, SMBs, Mid-Market & Enterprises.
Do Zoho Desk and Front App offer a free trial?
Zoho Desk provides a free trial, while Front App doesn’t offer free trial.
Zoho Desk
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