As one of the most essential tools in the current market, Customer Service Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Zoho Desk and Genesys. For a better product experience, Zoho Desk offers customer support on Email, Phone, Live Support, Training and Tickets and Genesys offers customer support on Email, Phone, Training and Tickets.
You May Also Like
Featured products that are similar to the ones you selected below.
List of All Customer Service Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
.png){kind=logo}
Plans and Pricing
Compare pricing of Zoho Desk vs Genesys with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, Genesys has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Zoho Desk and Genesys based on their key features and functionalities to pick the right one for your business.
- Case Management
- Sla Management
- Multi Channel Support
- Alerts & Notifications
- Ticket Management
- Customer Support
- Customer Feedback And Surveys
- Escalation Management
- Team Collaboration
- Role Based Access Control
- Macros
- Knowledge Base
- Ai And Chatbots
- Community Forums
- Mobile App
- Case Management
- Sla Management
- Multi Channel Support
- Alerts & Notifications
- Ticket Management
- Customer Support
- Customer Feedback And Surveys
- Escalation Management
- Team Collaboration
- Role Based Access Control
- Macros
- Knowledge Base
- Ai And Chatbots
- Community Forums
- Mobile App
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Genesys for better insights.
.png)
.png)
Awards
Zoho Desk and Genesys have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and Genesys in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 83 reviews while Genesys has not received any reviews. Be the first one to write Genesys review
Pros
I found the most impressive thing about Zoho is the simplicity of the software and the availability of the features provided. The integration with Office 365 in particular was very helpful.
Posted by - Mostafa Dakam
Pros
Software is very user-friendly, the dashboard for ticketing is very useful, and on top of that, support from Zoho is also very good and prompt.
Posted by - Masti Roni
Cons
All areas meet our use, just it should be improved on loading speed to ease teamwork.
Posted by - Scovia
Cons
It took time for their website to show up sometimes not everytime apart from that I’m 100% satisfactory with Zoho desk
Posted by - Gold bright
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Zoho Desk and Genesys. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zoho Desk and Genesys. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zoho Desk and Genesys work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and Genesys and learn how they operate. Explore the company name, its location, and more!
Genesys
Sydney
Alternatives
FAQs
Which mobile platforms do Zoho Desk and Genesys support?
Zoho Desk supports Android and IOS, while Genesys supports Android and IOS.
For what other purposes can Zoho Desk and Genesys be used?
Apart from being a Customer Service software, Zoho Desk can be used as a quality management software, ticketing management software, help desk software and customer feedback software, while Genesys can be utilized as a call recording software, crm software and predictive dialer software.
Do Zoho Desk and Genesys offer a free trial?
Zoho Desk provides a free trial, while Genesys doesn’t offer free trial.
What are the key features of Zoho Desk and Genesys?
Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while Genesys offers features, such as omnichannel routing, interactive voice response (ivr), automatic call distribution (acd), workforce management.
What level of customer support can I expect from Zoho Desk and Genesys?
Zoho Desk provides customer support over various channels including phone, email, live support and tickets, and Genesys provides customer support over phone, email, tickets and more.
Zoho Desk
Visit Website
.png){kind=logo}
