Are you struggling to find the perfect Customer Service Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Zoho Desk vs. Gorgias all in one place to simplify your decision-making process. Zoho Desk is rated 4.6 while Gorgias is rated 5.0.
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List of All Customer Service SoftwareSoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zoho Desk vs Gorgias with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, Gorgias comes in 3 packages: Basic, Pro, Advanced.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Zoho Desk and Gorgias based on their key features and functionalities to pick the right one for your business.
- Time Tracking
- Call Recording
- Customer Feedback And Surveys
- Knowledge Base
- Escalation Management
- Alerts & Notifications
- Integrations
- Sla Management
- Customizable Dashboards
- Knowledge Management
- Customer Feedback
- Multi Channel Support
- Mobile App
- Case Management
- Role Based Access Control
- Time Tracking
- Call Recording
- Customer Feedback And Surveys
- Knowledge Base
- Escalation Management
- Alerts & Notifications
- Integrations
- Sla Management
- Customizable Dashboards
- Knowledge Management
- Customer Feedback
- Multi Channel Support
- Mobile App
- Case Management
- Role Based Access Control
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Gorgias for better insights.
Awards
Zoho Desk and Gorgias have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.


User Reviews
Based on all the user reviews and ratings received by Zoho Desk and Gorgias in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 77 reviews while Gorgias has 2 reviews
Pros
Allowing the addition of tags and assigning them to the respective support agent to resolve customer queries.
Posted by - Rahul Nair
Pros
What I found most impressive about Zoho Desk is its user-friendly interface, coupled with its comprehensive automation capabilities.
Posted by - Priyanshi
Cons
Zoho can expand the range of integration with third-party CRM software, which can help other software integrate with it.
Posted by - Rahul Nair
Cons
Learning Curve: Despite its user-friendliness, there is a bit of a learning curve when first starting, especially with advanced features.
Posted by - Priyanshi
Pros
I love that the tool offers advanced text styling and formatting options, along with dedicated features to structure content interactively.
Posted by - Neha
Pros
I love that the tool offers advanced text styling and formatting options, along with dedicated features to structure content interactively.
Posted by - Neha
Cons
There were issues related to speed initially, but that was just for a couple of hours, and the tool soon started functioning at its normal speed.
Posted by - Neha
Cons
There were issues related to speed initially, but that was just for a couple of hours, and the tool soon started functioning at its normal speed.
Posted by - Neha
Specifications
Check out the specifications of Zoho Desk and Gorgias. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zoho Desk and Gorgias. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zoho Desk and Gorgias work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and Gorgias and learn how they operate. Explore the company name, its location, and more!
Gorgias Inc
San Francisco
Alternatives
FAQs
Do Zoho Desk and Gorgias offer a free trial?
Yes, Zoho Desk and Gorgias provide a free trial to its users.
What level of customer support can I expect from Zoho Desk and Gorgias?
Zoho Desk provides customer support over various channels including phone, email, live support and tickets, and Gorgias provides customer support over email and more.
What are the key features of Zoho Desk and Gorgias?
Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while Gorgias offers features, such as unified inbox, automation rules, macros, multi channel support.
For what other purposes can Zoho Desk and Gorgias be used?
Apart from being a Customer Service software, Zoho Desk can be used as a quality management software, ticketing management software, help desk software and customer feedback software, while Gorgias can be utilized as a live chat software, whatsapp marketing software and customer service software.
Zoho Desk and Gorgias cater to which types of businesses?
Zoho Desk is suitable for Freelancer, whereas Gorgias is suitable for Startups, SMBs, Mid-Market & Enterprises.
Zoho Desk
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