In search of the ideal Customer Service Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zoho Desk versus Gorgias. To get better insight, here’s how users have rated these products. Zoho Desk is rated 4.9 while Gorgias is rated 5.0.
Plans and Pricing
Compare pricing of Zoho Desk vs Gorgias with the following detailed pricing plan info. Zoho Desk comes in 4 packages: Free Plan, Standard, Professional, Enterprise. On the other hand, Gorgias comes in 3 packages: Basic, Pro, Advanced.
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Gorgias for better insights.
Zoho Desk and Gorgias have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
Below is the comparison of the starting price and payment method of Zoho Desk and Gorgias. You can purchase Zoho Desk with Agent/ Month payment plans. Whereas, Gorgias provides Per Month payment plans. Zoho Desk provides a free trial whereas, Gorgias does not provide a free trial.
Compare between Zoho Desk and Gorgias based on their key features and functionalities to pick the right one for your business.
Self Service Portal
Call Center Management
Help Desk Management
Service Level Agreement (SLA) Management
Multi Channel Management
Social Media Monitoring
Chat / Messaging
Customer Support Tracking
Customer Experience Management
Knowledge Base Management
Interactive Voice Response
Customer Complaint Tracking
Service Desk (ITIL ITSM)
Real Time Chat
IT Asset Management
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Compare how Zoho Desk stacks up against Gorgias in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.
Based on all the user reviews and ratings received by Zoho Desk and Gorgias in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 9 reviews while Gorgias has 2 reviews
great ticketing system to track all customer tickets through mails , portal and communitycan track tasks,phone calls,meetings
need to add asset management
Perfect for documenting business processes in one easy-to-access place
I love that the tool offers advanced text styling and formatting options along with dedicated features to structure content interactively.
There were issues related to speed initially. But that was just for a couple of hours and the tool soon started functioning at its normal speed.
Easy to use
Analytics and reporting capabilities of FreeCRM have allowed us to make data-driven decisions enhancing our marketing and sales strategies
Improving FreeCRM for SMBs necessitates enhancements in key areas This includes better integration with widely-used software,advanced customization for tailored CRM solutions improved mobile app functionality
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Customer Service Software. Zoho Desk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Gorgias is available on Web App desktop platforms.
The quality and timeliness of support are important parameters when comparing Zoho Desk with Gorgias. Zoho Desk offers Email, Phone, Training and Tickets to its customers, while Gorgias provides Email.
Zoho Desk and Gorgias are supported in the following languages.
The target customer base of Zoho Desk vs Gorgias is mentioned below. Check which software fits your business requirements perfectly.
Find out which tools Zoho Desk and Gorgias integrate with and make the right choice. Get the Customer Service software that connects with your preferred apps for best results!
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(Not Provided by Vendor)
To gain a better understanding of how these Zoho Desk and Gorgias work, you can check out the videos below. Browse through the videos and make the right choice.
Get insight into the company details Zoho Desk and Gorgias and learn how they operate. Explore the company name, its location, and more!