In search of the ideal Customer Service Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zoho Desk versus Gorgias. To get better insight, here’s how users have rated these products. Zoho Desk is rated 4.9 while Gorgias is rated 5.0.
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Plans and Pricing
Compare pricing of Zoho Desk vs Gorgias with the following detailed pricing plan info. Zoho Desk comes in 4 packages: Free Plan, Standard, Professional, Enterprise. On the other hand, Gorgias comes in 3 packages: Basic, Pro, Advanced.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Gorgias for better insights.
Awards
Zoho Desk and Gorgias have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
Payment Type
Below is the comparison of the starting price and payment method of Zoho Desk and Gorgias. You can purchase Zoho Desk with Agent/ Month payment plans. Whereas, Gorgias provides Per Month payment plans. Zoho Desk provides a free trial whereas, Gorgias does not provide a free trial.
Free Trial
Monthly
Yearly
Free Trial
Monthly
Features
Compare between Zoho Desk and Gorgias based on their key features and functionalities to pick the right one for your business.
Case Management
CRM integration
Customer Support
Knowledge Management
Mobile Support
Call Recording
Call Management
Self Service Portal
Assignment Management
Customer Feedback
Document Management
Email Integration
Inventory Management
Customizable Branding
Alerts/Escalation
Automated Routing
Service Desk (ITIL ITSM)
Ticket Management
Issue Tracking
Network Monitoring
Help Desk
Project Management
Time Tracking
Lead Management
Collaboration
Dashboard
Knowledge Base
Contract Management
Invoice Management
Workflow Automation
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Overall Ratings
Compare how Zoho Desk stacks up against Gorgias in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and Gorgias in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 9 reviews while Gorgias has 2 reviews
zoho desk
Pros
great ticketing system to track all customer tickets through mails , portal and communitycan track tasks,phone calls,meetings
Cons
need to add asset management
Perfect for documenting business processes in one easy-to-access place
Pros
I love that the tool offers advanced text styling and formatting options along with dedicated features to structure content interactively.
Cons
There were issues related to speed initially. But that was just for a couple of hours and the tool soon started functioning at its normal speed.
Easy to use
Pros
Analytics and reporting capabilities of FreeCRM have allowed us to make data-driven decisions enhancing our marketing and sales strategies
Cons
Improving FreeCRM for SMBs necessitates enhancements in key areas This includes better integration with widely-used software,advanced customization for tailored CRM solutions improved mobile app functionality
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Customer Service Software. Zoho Desk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Gorgias is available on Web App desktop platforms.
Windows
MacOs
IOS
Android
Web App
Web App
Customer Support
The quality and timeliness of support are important parameters when comparing Zoho Desk with Gorgias. Zoho Desk offers Email, Phone, Training and Tickets to its customers, while Gorgias provides Email.
phone
tickets
training
phone
tickets
Languages Supported
Zoho Desk and Gorgias are supported in the following languages.
English
English
Afrikaans
Albanian
Armenian
Bengali/Bangla
Chinese
Croatian
Czech
Danish
Dutch
English
Fiji
French
German
Greek
Hebrew
Hungarian
Indonesian
Italian
Japanese
Korean
Polish
Portuguese
Romanian
Russian
Serbian
Spanish
Swedish
Thai
Turkish
Ukrainian
Vietnamese
Typical Customer
The target customer base of Zoho Desk vs Gorgias is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Enterprises
Startups
SMEs
Agencies
Enterprises
Startups
SMEs
Agencies
Enterprises
Integrations
Find out which tools Zoho Desk and Gorgias integrate with and make the right choice. Get the Customer Service software that connects with your preferred apps for best results!
Slack
Jira
Zapier
Trello
Intercom
Zoho CRM
Pipedrive
Asana
HubSpot
Microsoft Teams
Screen Magic
twilio
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Video
To gain a better understanding of how these Zoho Desk and Gorgias work, you can check out the videos below. Browse through the videos and make the right choice.
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Company Details
Get insight into the company details Zoho Desk and Gorgias and learn how they operate. Explore the company name, its location, and more!
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