In search of the ideal Customer Service Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zoho Desk versus Help Scout. To get better insight, here’s how users have rated these products. Zoho Desk is rated 4.6 while Help Scout is rated 3.0.

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SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.

Plans and Pricing

Compare pricing of Zoho Desk vs Help Scout with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, Help Scout comes in 3 packages: Free, Standard, Plus.

Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 0
Agent/ Month
  • Free Plan
  • Free Trial
Get Best Price
Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 0
Forever/Unlimited user
  • Free Plan
  • Free Trial
Get Best Price

Features

Compare between Zoho Desk and Help Scout based on their key features and functionalities to pick the right one for your business.

  • Integrations
  • Customer Self Service Portal
  • Customer Feedback And Surveys
  • Multi Channel Support
  • Self Service Portal
  • Ticket Management
  • Custom Fields And Layouts
  • Macros
  • Team Collaboration
  • Time Tracking
  • Customer Support
  • Advanced Reporting And Analytics
  • Call Management
  • Customizable Dashboards
  • Role Based Access Control
View All Zoho Desk Features
  • Integrations
  • Customer Self Service Portal
  • Customer Feedback And Surveys
  • Multi Channel Support
  • Self Service Portal
  • Ticket Management
  • Custom Fields And Layouts
  • Macros
  • Team Collaboration
  • Time Tracking
  • Customer Support
  • Advanced Reporting And Analytics
  • Call Management
  • Customizable Dashboards
  • Role Based Access Control
View All Help Scout Features

Screenshots

Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Help Scout for better insights.

Zoho Desk Screenshot
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1/5

Zoho Desk Screenshot Zoho Desk Screenshot Zoho Desk Screenshot Zoho Desk Screenshot
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Zoho Desk Screenshot
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1/3

Zoho Desk Screenshot Zoho Desk Screenshot
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Ratings

Compare how Zoho Desk stacks up against Help Scout in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.

Overall Rating (out of 5)
Overall Rating 4.6
Feature
Feature 4.6
Ease of Use
Ease of Use 4.6
Value for Money
Value for Money 4.5
Customer Support
Customer Support 4.5
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
90%
View All Zoho Desk Reviews
Overall Rating (out of 5)
Overall Rating 3
Feature
Feature 4
Ease of Use
Ease of Use 3
Value for Money
Value for Money 2
Customer Support
Customer Support 4
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
0%
View All Help Scout Reviews

Awards

Zoho Desk and Help Scout have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.

Zoho Desk Award
Zoho Desk Award

User Reviews

Based on all the user reviews and ratings received by Zoho Desk and Help Scout in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 83 reviews while Help Scout has 1 review

Pros

I like its seamless integration capabilities because they allow us to integrate a comprehensive set of tools for managing customer interactions.

Posted by - Gouthami Katta

Cons

Improving the mobile app experience is an area that can be further improved.

Posted by - Gouthami Katta

View All Zoho Desk Reviews

Pros

Email or message has been read by a customer.

Posted by - Forhad Mollah

Cons

multitasking features

Posted by - Forhad Mollah

View All Help Scout Reviews

Specifications

Check out the specifications of Zoho Desk and Help Scout. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android
Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android

Integration

Check out the specifications of Zoho Desk and Help Scout. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Video

To gain a better understanding of how these Zoho Desk and Help Scout work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Zoho Desk and Help Scout and learn how they operate. Explore the company name, its location, and more!

Company Name

Zoho Corporation Pvt. Ltd.

Headquarter

Chennai

Website
Visit Website
Company Name

Help Scout

Headquarter

Boston

FAQs

What are the key features of Zoho Desk and Help Scout?

Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while Help Scout offers features, such as shared inbox, customer management, knowledge base, live chat.

Which mobile platforms do Zoho Desk and Help Scout support?

Zoho Desk supports Android and IOS, while Help Scout supports Android and IOS.

For what other purposes can Zoho Desk and Help Scout be used?

Apart from being a Customer Service software, Zoho Desk can be used as a quality management software, ticketing management software, help desk software and customer feedback software, while Help Scout can be utilized as a quality management software, live chat software and complaint management system.

Zoho Desk and Help Scout cater to which types of businesses?

Zoho Desk is suitable for Freelancer, whereas Help Scout is suitable for Startups, SMBs & Freelancer.

Do Zoho Desk and Help Scout offer a free trial?

Yes, Zoho Desk and Help Scout provide a free trial to its users.

Zoho Desk

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