In search of the ideal Customer Service Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zoho Desk versus Help Scout. To get better insight, here’s how users have rated these products. Zoho Desk is rated 4.9 while Help Scout is rated 3.0.

Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Help Scout for better insights.

Awards

Zoho Desk and Help Scout have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.

Zoho Desk Award

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Payment Type

Below is the comparison of the starting price and payment method of Zoho Desk and Help Scout. You can purchase Zoho Desk with Agent/ Month payment plans. Whereas, Help Scout provides Forever/Unlimited user payment plans. Zoho Desk provides a free trial whereas, Help Scout does not provide a free trial.

Free Trial

Monthly

Yearly

Free Trial

Monthly

Free Trial

Monthly

Yearly

Features

Compare between Zoho Desk and Help Scout based on their key features and functionalities to pick the right one for your business.

Case Management

CRM integration

Customer Support

Knowledge Management

Mobile Support

Call Recording

Call Management

Self Service Portal

Assignment Management

Customer Feedback

Workflow Management

Email Management

Call Center Management

Call Monitoring

Call Logging

Escalation Management

Community Forums

Ticket Management

Help Desk Management

Service Level Agreement (SLA) Management

Multi Channel Management

Sentiment Analysis

Social Media Monitoring

Communication Management

Community Management

Multi-Channel Communication

Complaint Monitoring

Customer Engagement

Chat / Messaging

Customer Support Tracking

Live Chat

Customer Experience Management

Multi-Channel Collection

Canned Responses

Chatbot

Process/Workflow Automation

Trouble Ticketing

Complaint Management

Knowledge Base Management

Personalization

Omni-Channel

Multi-Language

Interactive Voice Response

Customer Complaint Tracking

Unified Communications

Read More

Document Management

Email Integration

Customer DataBase

Self Service Portal

Knowledge Base

Inbox Queue Management

Incident Management

Known Issue Management

Ticket Management

Help Desk Management

Service Level Management

Service Level Agreement (SLA) Management

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Document Storage

Surveys & Feedback

Multi Channel Management

Dashboard

Knowledge Base

Third Party Integration

Live Chat

Customer Experience Management

Real Time Chat

Group Messaging

User Ratings

Based on all the user reviews and ratings received by Zoho Desk and Help Scout in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 9 reviews while Help Scout has 1 review

Radwa

zoho desk

Pros

great ticketing system to track all customer tickets through mails , portal and communitycan track tasks,phone calls,meetings

Cons

need to add asset management

Read all 9 reviews

Forhad Mollah

It's Expensive Comparative to Others

Pros

Email or message had been read by a customer

Cons

multi tasking features

Read all 1 reviews

Riya Shakya

Wonderful App

Pros

ubiAttendance app offline attendance punching feature most impressive feature.

Cons

No I will not found any less feature in ubiAttendance app every feature are good

Read all 16 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Customer Service Software. Zoho Desk is available on Windows, Macintosh desktop platforms and IOS, Android mobile platforms. Help Scout is available on Windows, Macintosh desktop platforms and Android, IOS mobile platforms.

Windows

Macintosh

IOS

Android

Windows

Macintosh

IOS

Android

Web App

Plans and Pricing

Compare pricing of Zoho Desk vs Help Scout with the following detailed pricing plan info. Zoho Desk comes in 4 packages: Free Plan, Standard, Professional, Enterprise. On the other hand, Help Scout comes in 3 packages: Free, Standard, Plus.

Free Plan

USD 0

Agent/ Month

3 Free Agents

Email Ticketing

Customer Management

Help Center

Private Knowledge Base

Predefined SLAs

Macros

Multi Language Helpdesk

24*5 Email Support

Mobile Apps

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Standard

USD 14

Agent/ Month

Features from Free +

Social & Community Channels

Product Based Ticket Management

Help Center Themes Gallery

Public Knowledge Base

SLAs & Escalations

Workflow, Assignment & Supervise Rules

Customer Happiness Ratings

Reports & Dashboards

Work Modes for Tickets

Marketplace Extensions & Integrations

ASAP - Embeddable Self Service

24x5 Phone Support

Add-On ( Inr 300/Light Agent)

Get Pricing

Professional

USD 23

Agent/ Month

Features from Standard +

Multi-department Ticketing

Team Management

Telephony

Automatic Time Tracking

Blueprint - Basic Process Management

Round Robin Ticket Assignment

Agent Collision

Tasks, Events & Call Activities

Ticket Templates

Private Marketplace Extensions

SLA Dashboards

Ticket Sharing

Mobile SDK

24x5 Chat Support

Add-On ( Inr 300/Light Agent)

Get Pricing

Enterprise

USD 40

Agent/ Month

Features from Professional +

Live Chat

Zia - Artificial Intelligence (Beta)

Help Center Customization

Multi-brand Help Center

Advanced Process Management

Custom Functions

Multi-level IVR

Global Reports & Dashboards

Scheduled Reports

Contract Management

Validation Rules

Field Watching

Multiple Business Hours & Holidays

Role-based Data Sharing

50 Light Agents

Add-On ( Inr 300/Light Agent)

Get Pricing

Free

USD 0

Forever/Unlimited user

Unlimited Users

Unlimited messages & storage

1 limited Docs knowledge base

Reports (7 days of history)

Beaconc

Saved Replies

Outstanding 24x6 support

Get Pricing

Standard

USD 20

User/Month

All Free features

5 Mailboxes

1 Docs knowledge base

Reports (full history)

Workflows

Satisfaction Ratings

Office Hours

Get Pricing

Plus

USD 32

User/Month

All Standard features

Unlimited Mailboxes

3 Docs knowledge bases

Teams

Custom Fields

Free inactive Users

Get Pricing
Compare Price Quotes

Customer Support

The quality and timeliness of support are important parameters when comparing Zoho Desk with Help Scout. Zoho Desk offers Email, Phone, Training and Tickets to its customers, while Help Scout provides Email and Tickets.

phone

email

tickets

training

email

tickets

phone

email

live support

tickets

Languages Supported

Zoho Desk and Help Scout are supported in the following languages.

English

English

English

Typical Customer

The target customer base of Zoho Desk vs Help Scout is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMEs

Enterprises

Startups

SMEs

Freelancer

Startups

SMEs

Agencies

Enterprises

Video

To gain a better understanding of how these Zoho Desk and Help Scout work, you can check out the videos below. Browse through the videos and make the right choice.

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