In search of the ideal Customer Service Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zoho Desk versus Help Scout. To get better insight, here’s how users have rated these products. Zoho Desk is rated 4.9 while Help Scout is rated 3.0.
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Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Help Scout for better insights.
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Awards
Zoho Desk and Help Scout have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
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Write a ReviewPayment Type
Below is the comparison of the starting price and payment method of Zoho Desk and Help Scout. You can purchase Zoho Desk with Agent/ Month payment plans. Whereas, Help Scout provides Forever/Unlimited user payment plans. Zoho Desk provides a free trial whereas, Help Scout does not provide a free trial.
Free Trial
Monthly
Yearly
Free Trial
Monthly
Free Trial
Monthly
Yearly
Features
Compare between Zoho Desk and Help Scout based on their key features and functionalities to pick the right one for your business.
Case Management
CRM integration
Customer Support
Knowledge Management
Mobile Support
Call Recording
Call Management
Self Service Portal
Assignment Management
Customer Feedback
Document Management
Email Integration
Customer DataBase
Self Service Portal
Knowledge Base
Inbox Queue Management
Incident Management
Known Issue Management
Ticket Management
Help Desk Management
Document Storage
Surveys & Feedback
Multi Channel Management
Dashboard
Knowledge Base
Third Party Integration
Live Chat
Customer Experience Management
Real Time Chat
Group Messaging
User Ratings
Based on all the user reviews and ratings received by Zoho Desk and Help Scout in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 9 reviews while Help Scout has 1 review
Radwa
zoho desk
Pros
great ticketing system to track all customer tickets through mails , portal and communitycan track tasks,phone calls,meetings
Cons
need to add asset management
Forhad Mollah
It's Expensive Comparative to Others
Pros
Email or message had been read by a customer
Cons
multi tasking features
Riya Shakya
Wonderful App
Pros
ubiAttendance app offline attendance punching feature most impressive feature.
Cons
No I will not found any less feature in ubiAttendance app every feature are good
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Customer Service Software. Zoho Desk is available on Windows, Macintosh desktop platforms and IOS, Android mobile platforms. Help Scout is available on Windows, Macintosh desktop platforms and Android, IOS mobile platforms.
Windows
Macintosh
IOS
Android
Windows
Macintosh
IOS
Android
Web App
Plans and Pricing
Compare pricing of Zoho Desk vs Help Scout with the following detailed pricing plan info. Zoho Desk comes in 4 packages: Free Plan, Standard, Professional, Enterprise. On the other hand, Help Scout comes in 3 packages: Free, Standard, Plus.
Free Plan
USD 0
Agent/ Month
3 Free Agents
Email Ticketing
Customer Management
Help Center
Private Knowledge Base
Predefined SLAs
Macros
Multi Language Helpdesk
24*5 Email Support
Mobile Apps
Standard
USD 14
Agent/ Month
Features from Free +
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP - Embeddable Self Service
24x5 Phone Support
Add-On ( Inr 300/Light Agent)
Professional
USD 23
Agent/ Month
Features from Standard +
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint - Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24x5 Chat Support
Add-On ( Inr 300/Light Agent)
Enterprise
USD 40
Agent/ Month
Features from Professional +
Live Chat
Zia - Artificial Intelligence (Beta)
Help Center Customization
Multi-brand Help Center
Advanced Process Management
Custom Functions
Multi-level IVR
Global Reports & Dashboards
Scheduled Reports
Contract Management
Validation Rules
Field Watching
Multiple Business Hours & Holidays
Role-based Data Sharing
50 Light Agents
Add-On ( Inr 300/Light Agent)
Free
USD 0
Forever/Unlimited user
Unlimited Users
Unlimited messages & storage
1 limited Docs knowledge base
Reports (7 days of history)
Beaconc
Saved Replies
Outstanding 24x6 support
Standard
USD 20
User/Month
All Free features
5 Mailboxes
1 Docs knowledge base
Reports (full history)
Workflows
Satisfaction Ratings
Office Hours
Plus
USD 32
User/Month
All Standard features
Unlimited Mailboxes
3 Docs knowledge bases
Teams
Custom Fields
Free inactive Users
Customer Support
The quality and timeliness of support are important parameters when comparing Zoho Desk with Help Scout. Zoho Desk offers Email, Phone, Training and Tickets to its customers, while Help Scout provides Email and Tickets.
phone
tickets
training
tickets
phone
live support
tickets
Languages Supported
Zoho Desk and Help Scout are supported in the following languages.
English
English
English
Typical Customer
The target customer base of Zoho Desk vs Help Scout is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Enterprises
Startups
SMEs
Freelancer
Startups
SMEs
Agencies
Enterprises
Video
To gain a better understanding of how these Zoho Desk and Help Scout work, you can check out the videos below. Browse through the videos and make the right choice.
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