In search of the ideal Customer Service Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zoho Desk versus Help Scout. To get better insight, here’s how users have rated these products. Zoho Desk is rated 4.6 while Help Scout is rated 3.0.
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SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zoho Desk vs Help Scout with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, Help Scout comes in 3 packages: Free, Standard, Plus.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Zoho Desk and Help Scout based on their key features and functionalities to pick the right one for your business.
- Integrations
- Customer Self Service Portal
- Customer Feedback And Surveys
- Multi Channel Support
- Self Service Portal
- Ticket Management
- Custom Fields And Layouts
- Macros
- Team Collaboration
- Time Tracking
- Customer Support
- Advanced Reporting And Analytics
- Call Management
- Customizable Dashboards
- Role Based Access Control
- Integrations
- Customer Self Service Portal
- Customer Feedback And Surveys
- Multi Channel Support
- Self Service Portal
- Ticket Management
- Custom Fields And Layouts
- Macros
- Team Collaboration
- Time Tracking
- Customer Support
- Advanced Reporting And Analytics
- Call Management
- Customizable Dashboards
- Role Based Access Control
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Help Scout for better insights.
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Awards
Zoho Desk and Help Scout have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and Help Scout in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 83 reviews while Help Scout has 1 review
Pros
I like its seamless integration capabilities because they allow us to integrate a comprehensive set of tools for managing customer interactions.
Posted by - Gouthami Katta
Cons
Improving the mobile app experience is an area that can be further improved.
Posted by - Gouthami Katta
Pros
Email or message has been read by a customer.
Posted by - Forhad Mollah
Cons
multitasking features
Posted by - Forhad Mollah
Specifications
Check out the specifications of Zoho Desk and Help Scout. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zoho Desk and Help Scout. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zoho Desk and Help Scout work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and Help Scout and learn how they operate. Explore the company name, its location, and more!
Help Scout
Boston
Alternatives
FAQs
What are the key features of Zoho Desk and Help Scout?
Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while Help Scout offers features, such as shared inbox, customer management, knowledge base, live chat.
Which mobile platforms do Zoho Desk and Help Scout support?
Zoho Desk supports Android and IOS, while Help Scout supports Android and IOS.
For what other purposes can Zoho Desk and Help Scout be used?
Apart from being a Customer Service software, Zoho Desk can be used as a quality management software, ticketing management software, help desk software and customer feedback software, while Help Scout can be utilized as a quality management software, live chat software and complaint management system.
Zoho Desk and Help Scout cater to which types of businesses?
Zoho Desk is suitable for Freelancer, whereas Help Scout is suitable for Startups, SMBs & Freelancer.
Do Zoho Desk and Help Scout offer a free trial?
Yes, Zoho Desk and Help Scout provide a free trial to its users.
Zoho Desk
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