As one of the most essential tools in the current market, Customer Service Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Zoho Desk and HelpDeskZ. For a better product experience, Zoho Desk offers customer support on Email, Phone, Live Support, Training and Tickets and HelpDeskZ offers customer support on Email.
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Plans and Pricing
Compare pricing of Zoho Desk vs HelpDeskZ with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, HelpDeskZ has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Zoho Desk and HelpDeskZ based on their key features and functionalities to pick the right one for your business.
- Case Management
- Team Collaboration
- Customer Self Service Portal
- Customer Feedback And Surveys
- Escalation Management
- Time Tracking
- Mobile App
- Multi Department Support
- Custom Fields And Layouts
- Alerts & Notifications
- Knowledge Base
- Mobile Support
- Integrations
- Call Management
- Ai And Chatbots
- Case Management
- Team Collaboration
- Customer Self Service Portal
- Customer Feedback And Surveys
- Escalation Management
- Time Tracking
- Mobile App
- Multi Department Support
- Custom Fields And Layouts
- Alerts & Notifications
- Knowledge Base
- Mobile Support
- Integrations
- Call Management
- Ai And Chatbots
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and HelpDeskZ for better insights.
Awards
Zoho Desk and HelpDeskZ have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and HelpDeskZ in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 83 reviews while HelpDeskZ has not received any reviews. Be the first one to write HelpDeskZ review
Pros
Business process automation is done in speedy mode, and now project tech issues are resolved immediately with complete issue tracking through a ticket management system. It is a cost-affordable customer helpdesk software with high-performance efficiency.
Posted by - Anuj
Pros
Overall, Zoho Desk has improved our productivity. It has made communication between team members really easy, and that, in turn, makes it easy for the customer. I was impressed by the array of features on the table, and the pricing was also extremely competitive.
Posted by - Dark Revenge
Cons
The interface could have been better; the ease of use could be improved.
Posted by - Yash Choudhary
Cons
Need to add asset management.
Posted by - Radwa
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Zoho Desk and HelpDeskZ. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zoho Desk and HelpDeskZ. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zoho Desk and HelpDeskZ work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and HelpDeskZ and learn how they operate. Explore the company name, its location, and more!
EvolutionScript
Alternatives
FAQs
Do Zoho Desk and HelpDeskZ offer a free trial?
Yes, Zoho Desk and HelpDeskZ provide a free trial to its users.
What are the key features of Zoho Desk and HelpDeskZ?
Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while HelpDeskZ offers features, such as ticket management, email piping, knowledge base, canned responses.
What level of customer support can I expect from Zoho Desk and HelpDeskZ?
Zoho Desk provides customer support over various channels including phone, email, live support and tickets, and HelpDeskZ provides customer support over email and more.
Zoho Desk and HelpDeskZ cater to which types of businesses?
Zoho Desk is suitable for Freelancer, whereas HelpDeskZ is suitable for Startups, SMBs & Mid-Market.
Zoho Desk
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