Are you struggling to find the perfect Customer Service Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Zoho Desk vs. Hesk Help Desk all in one place to simplify your decision-making process. Zoho Desk is rated 4.6 while Hesk Help Desk is rated 5.0.
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List of All Customer Service SoftwareSoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zoho Desk vs Hesk Help Desk with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, Hesk Help Desk has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Zoho Desk and Hesk Help Desk based on their key features and functionalities to pick the right one for your business.
- Customer Self Service Portal
- Ticket Management
- Advanced Reporting And Analytics
- Customizable Dashboards
- Mobile Support
- Sla Management
- Multi Department Support
- Ai And Chatbots
- Case Management
- Time Tracking
- Role Based Access Control
- Mobile App
- Alerts & Notifications
- Customer Feedback
- Knowledge Management
- Customer Self Service Portal
- Ticket Management
- Advanced Reporting And Analytics
- Customizable Dashboards
- Mobile Support
- Sla Management
- Multi Department Support
- Ai And Chatbots
- Case Management
- Time Tracking
- Role Based Access Control
- Mobile App
- Alerts & Notifications
- Customer Feedback
- Knowledge Management
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Hesk Help Desk for better insights.
Awards
Zoho Desk and Hesk Help Desk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.


User Reviews
Based on all the user reviews and ratings received by Zoho Desk and Hesk Help Desk in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 77 reviews while Hesk Help Desk has 2 reviews
Pros
Use Zoho Desk to manage customer support tickets from creation to resolution.
Posted by - Gopal Joshi
Pros
The ease of use of the softwareThe affordability of the softwareThe scalability of the softwareThe features that you found most helpfulThe customer support that you received
Posted by - Harsh Vardhan Solanki
Cons
Tickets can be categorized, prioritized, and assigned to appropriate agents or teams.
Posted by - Gopal Joshi
Cons
Lack of a dedicated desktop application (web-based only). Occasional reports of speed concerns during peak usage. Difficulty in creating and customizing self-service elements.
Posted by - Harsh Vardhan Solanki
Pros
I must say that the software helped us establish our online business. Starting from creating a website to online promotions, it helped me at each step. Its mobile app support is another major advantage.
Posted by - Lee
Pros
Sure, please provide the text you would like me to review.
Posted by - Anshul sharma
Cons
I have had a pretty pleasing experience with the software as of now.
Posted by - Lee
Cons
There are no grammatical errors in the text Nothing.
Posted by - Anshul sharma
Specifications
Check out the specifications of Zoho Desk and Hesk Help Desk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zoho Desk and Hesk Help Desk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zoho Desk and Hesk Help Desk work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and Hesk Help Desk and learn how they operate. Explore the company name, its location, and more!
Klemen Stirn
Alternatives
FAQs
Which is the better option between Zoho Desk and Hesk Help Desk?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Zoho Desk has an advantage over Hesk Help Desk.
For what other purposes can Zoho Desk and Hesk Help Desk be used?
Apart from being a Customer Service software, Zoho Desk can be used as a quality management software, ticketing management software, help desk software and customer feedback software, while Hesk Help Desk can be utilized as a complaint management system and self hosted help desk software.
What level of customer support can I expect from Zoho Desk and Hesk Help Desk?
Zoho Desk provides customer support over various channels including phone, email, live support and tickets, and Hesk Help Desk provides customer support over email and more.
Zoho Desk and Hesk Help Desk cater to which types of businesses?
Zoho Desk is suitable for Freelancer, whereas Hesk Help Desk is suitable for SMBs, Mid-Market & Enterprises.
Do Zoho Desk and Hesk Help Desk offer a free trial?
Yes, Zoho Desk and Hesk Help Desk provide a free trial to its users.
Zoho Desk
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