In search of the ideal Customer Service Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zoho Desk versus Hesk Help Desk. To get better insight, here’s how users have rated these products. Zoho Desk is rated 4.6 while Hesk Help Desk is rated 5.0.
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Compare pricing of Zoho Desk vs Hesk Help Desk with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, Hesk Help Desk has not provided information about its pricing.
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Hesk Help Desk for better insights.
Zoho Desk and Hesk Help Desk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
Below is the comparison of the starting price and payment method of Zoho Desk and Hesk Help Desk. You can purchase Zoho Desk with Agent/ Month payment plans. Whereas, Information related to the payment plans of Hesk Help Desk is unavailable. Zoho Desk provides a free trial whereas, Hesk Help Desk does not provide a free trial.
Free Trial
Monthly
Yearly
Free Trial
SAAS
Free Trial
Monthly
Yearly
Compare between Zoho Desk and Hesk Help Desk based on their key features and functionalities to pick the right one for your business.
Case Management
Customer Support
Knowledge Management
Mobile Support
Time Tracking
Call Recording
Call Management
Alerts & Notifications
Self Service Portal
Assignment Management
Asset Management
Email Integration
Inventory Management
Self Service Portal
Live chat system
Surveys & Feedback
Knowledge Base
Alerts/Escalation
Incident Management
Service Desk (ITIL ITSM)
CRM
CRM & Sales Dashboards
Customer Management
Customer Support
Knowledge Management
Social CRM
Opportunity Management
Lead Management
Contact Management
Sales Force Automation
Compare how Zoho Desk stacks up against Hesk Help Desk in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.
Based on all the user reviews and ratings received by Zoho Desk and Hesk Help Desk in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 33 reviews while Hesk Help Desk has 2 reviews
Best in class helpdesk software for business automation !
Pros
Business process automation is done in speedy mode and now project tech issues are resolved immediately with complete issue tracking through ticket management system. It is a cost affordable customer helpdesk software with high performance efficiency
Cons
Customizability and integration aspect of the dashboard should be restructured and reworked upon for better output. Our clients keep asking for customized dashboard with drill down parameters for fetching sharp data insights.
My Experience as user.
Pros
Salesforce application has helped me in managing and completing my workload on timely basis because of its software as a service(saas) interface.
Cons
No i didn't find any wrong with it as since i have been using it since a long time.
Deployment is a crucial factor to consider while buying Customer Service Software. Zoho Desk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Hesk Help Desk is available on Web App, Windows, MacOs desktop platforms.
Windows
MacOs
IOS
Android
Web App
Windows
MacOs
Web App
Windows
MacOs
IOS
Android
The quality and timeliness of support are important parameters when comparing Zoho Desk with Hesk Help Desk. Zoho Desk offers Email, Phone, Live Support, Training and Tickets to its customers, while Hesk Help Desk provides Email.
phone
live support
tickets
training
phone
live support
tickets
training
Zoho Desk and Hesk Help Desk are supported in the following languages.
Arabic
Chinese
Dutch
English
French
German
Hebrew
Indonesian
Japanese
Portuguese
Russian
Spanish
English
Chinese
Danish
Dutch
English
French
Italian
Japanese
Korean
Portuguese
Slovenian
Spanish
Swedish
Thai
The target customer base of Zoho Desk vs Hesk Help Desk is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
SMBs
Agencies
Enterprises
Freelancer
Startups
Find out which tools Zoho Desk and Hesk Help Desk integrate with and make the right choice. Get the Customer Service software that connects with your preferred apps for best results!
Slack
Jira
Zapier
Trello
Intercom
Zoho CRM
Pipedrive
Asana
HubSpot
Microsoft Teams
Screen Magic
Twilio
Zoho Assists
Mailchimp
Shopify
(Not Provided by Vendor)
(Not Provided by Vendor)
To gain a better understanding of how these Zoho Desk and Hesk Help Desk work, you can check out the videos below. Browse through the videos and make the right choice.
Get insight into the company details Zoho Desk and Hesk Help Desk and learn how they operate. Explore the company name, its location, and more!
Klemen Stirn
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