Are you struggling to find the perfect Customer Service Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Zoho Desk vs. Hesk Help Desk all in one place to simplify your decision-making process. Zoho Desk is rated 4.6 while Hesk Help Desk is rated 5.0.

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List of All Customer Service Software

SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.

Plans and Pricing

Compare pricing of Zoho Desk vs Hesk Help Desk with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, Hesk Help Desk has not provided information about its pricing.

Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 0
Agent/ Month
  • Free Plan
  • Free Trial
Get Best Price
Starting Price
Why is pricing available upon request only?
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
Pricing on Request
  • Free Plan
  • Free Trial
Get Best Price

Features

Compare between Zoho Desk and Hesk Help Desk based on their key features and functionalities to pick the right one for your business.

  • Customer Self Service Portal
  • Ticket Management
  • Advanced Reporting And Analytics
  • Customizable Dashboards
  • Mobile Support
  • Sla Management
  • Multi Department Support
  • Ai And Chatbots
  • Case Management
  • Time Tracking
  • Role Based Access Control
  • Mobile App
  • Alerts & Notifications
  • Customer Feedback
  • Knowledge Management
View All Zoho Desk Features
  • Customer Self Service Portal
  • Ticket Management
  • Advanced Reporting And Analytics
  • Customizable Dashboards
  • Mobile Support
  • Sla Management
  • Multi Department Support
  • Ai And Chatbots
  • Case Management
  • Time Tracking
  • Role Based Access Control
  • Mobile App
  • Alerts & Notifications
  • Customer Feedback
  • Knowledge Management
View All Hesk Help Desk Features

Screenshots

Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Hesk Help Desk for better insights.

Ratings

Compare how Zoho Desk stacks up against Hesk Help Desk in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.

Overall Rating (out of 5)
Overall Rating 4.6
Feature
Feature 4.6
Ease of Use
Ease of Use 4.6
Value for Money
Value for Money 4.5
Customer Support
Customer Support 4.5
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
90%
View All Zoho Desk Reviews
Overall Rating (out of 5)
Overall Rating 5
Feature
Feature 5
Ease of Use
Ease of Use 4.5
Value for Money
Value for Money 5
Customer Support
Customer Support 5
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
90%
View All Hesk Help Desk Reviews

Awards

Zoho Desk and Hesk Help Desk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.

Zoho Desk Award
Zoho Desk Award

User Reviews

Based on all the user reviews and ratings received by Zoho Desk and Hesk Help Desk in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 77 reviews while Hesk Help Desk has 2 reviews

Pros

Use Zoho Desk to manage customer support tickets from creation to resolution.

Posted by - Gopal Joshi

Pros

The ease of use of the softwareThe affordability of the softwareThe scalability of the softwareThe features that you found most helpfulThe customer support that you received

Posted by - Harsh Vardhan Solanki

Cons

Tickets can be categorized, prioritized, and assigned to appropriate agents or teams.

Posted by - Gopal Joshi

Cons

Lack of a dedicated desktop application (web-based only). Occasional reports of speed concerns during peak usage. Difficulty in creating and customizing self-service elements.

Posted by - Harsh Vardhan Solanki

View All Zoho Desk Reviews

Pros

I must say that the software helped us establish our online business. Starting from creating a website to online promotions, it helped me at each step. Its mobile app support is another major advantage.

Posted by - Lee

Pros

Sure, please provide the text you would like me to review.

Posted by - Anshul sharma

Cons

I have had a pretty pleasing experience with the software as of now.

Posted by - Lee

Cons

There are no grammatical errors in the text Nothing.

Posted by - Anshul sharma

View All Hesk Help Desk Reviews

Specifications

Check out the specifications of Zoho Desk and Hesk Help Desk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android
Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android

Integration

Check out the specifications of Zoho Desk and Hesk Help Desk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Video

To gain a better understanding of how these Zoho Desk and Hesk Help Desk work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Zoho Desk and Hesk Help Desk and learn how they operate. Explore the company name, its location, and more!

Company Name

Zoho Corporation Pvt. Ltd.

Headquarter

Chennai

Website
Visit Website
Company Name

Klemen Stirn

FAQs

Which is the better option between Zoho Desk and Hesk Help Desk?

This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Zoho Desk has an advantage over Hesk Help Desk.

For what other purposes can Zoho Desk and Hesk Help Desk be used?

Apart from being a Customer Service software, Zoho Desk can be used as a quality management software, ticketing management software, help desk software and customer feedback software, while Hesk Help Desk can be utilized as a complaint management system and self hosted help desk software.

What level of customer support can I expect from Zoho Desk and Hesk Help Desk?

Zoho Desk provides customer support over various channels including phone, email, live support and tickets, and Hesk Help Desk provides customer support over email and more.

Zoho Desk and Hesk Help Desk cater to which types of businesses?

Zoho Desk is suitable for Freelancer, whereas Hesk Help Desk is suitable for SMBs, Mid-Market & Enterprises.

Do Zoho Desk and Hesk Help Desk offer a free trial?

Yes, Zoho Desk and Hesk Help Desk provide a free trial to its users.

Zoho Desk

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