Choosing the right Customer Service Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Zoho Desk and HubSpot Service Hub. The critical question remains: Zoho Desk versus HubSpot Service Hub - which is better? Zoho Desk offers robust features such as self service portal, time tracking and sla management while HubSpot Service Hub has features like customer feedback and time tracking.
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List of All Customer Service Software
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Plans and Pricing
Compare pricing of Zoho Desk vs HubSpot Service Hub with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, HubSpot Service Hub has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Zoho Desk and HubSpot Service Hub based on their key features and functionalities to pick the right one for your business.
- Self Service Portal
- Time Tracking
- Sla Management
- Custom Fields And Layouts
- Advanced Reporting And Analytics
- Customer Self Service Portal
- Case Management
- Ticket Management
- Multi Department Support
- Mobile App
- Customizable Dashboards
- Customer Feedback
- Knowledge Management
- Team Collaboration
- Customer Support
- Self Service Portal
- Time Tracking
- Sla Management
- Custom Fields And Layouts
- Advanced Reporting And Analytics
- Customer Self Service Portal
- Case Management
- Ticket Management
- Multi Department Support
- Mobile App
- Customizable Dashboards
- Customer Feedback
- Knowledge Management
- Team Collaboration
- Customer Support
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and HubSpot Service Hub for better insights.
Awards
Zoho Desk and HubSpot Service Hub have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and HubSpot Service Hub in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 83 reviews while HubSpot Service Hub has not received any reviews. Be the first one to write HubSpot Service Hub review
Pros
The most impressive aspects of Zoho Desk include its **context-aware customer service**, which provides a holistic view of customer interactions, and its **extensive feature set** that encompasses automated ticket routing, a knowledge base, and live chat.
Posted by - vikram
Pros
Its usability: it is quick to learn and straightforward to use this product.
Posted by - Ava Banu
Cons
While Zoho Desk is highly functional, there is room for improvement in its mobile app, which can occasionally feel less intuitive compared to the desktop version. Additionally, enhancing the customization options for reporting would be beneficial.
Posted by - scholah matara
Cons
Initial learning curve, restricted features in basic plans, customization complexity, mobile app limitations, occasional glitches, and variable customer support response times.
Posted by - Kartik Shah
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Zoho Desk and HubSpot Service Hub. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zoho Desk and HubSpot Service Hub. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zoho Desk and HubSpot Service Hub work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and HubSpot Service Hub and learn how they operate. Explore the company name, its location, and more!
HubSpot
Cambridge
Alternatives
FAQs
Which mobile platforms do Zoho Desk and HubSpot Service Hub support?
Zoho Desk supports Android and IOS, while HubSpot Service Hub supports Android.
Do Zoho Desk and HubSpot Service Hub offer a free trial?
Zoho Desk provides a free trial, while HubSpot Service Hub doesn’t offer free trial.
For what other purposes can Zoho Desk and HubSpot Service Hub be used?
Apart from being a Customer Service software, Zoho Desk can be used as a quality management software, ticketing management software, help desk software and customer feedback software, while HubSpot Service Hub can be utilized as a call center software, live chat software and complaint management system.
What level of customer support can I expect from Zoho Desk and HubSpot Service Hub?
Zoho Desk provides customer support over various channels including phone, email, live support and tickets, and HubSpot Service Hub provides customer support over phone, email and more.
Zoho Desk and HubSpot Service Hub cater to which types of businesses?
Zoho Desk is suitable for Freelancer, whereas HubSpot Service Hub is suitable for Startups, SMBs & Enterprises.
Zoho Desk
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