As one of the most essential tools in the current market, Customer Service Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Zoho Desk and IBM Control Desk. For a better product experience, Zoho Desk offers customer support on Email, Phone, Training and Tickets and IBM Control Desk offers customer support on Email.

Plans and Pricing

Compare pricing of Zoho Desk vs IBM Control Desk with the following detailed pricing plan info. Zoho Desk comes in 4 packages: Free Plan, Standard, Professional, Enterprise. On the other hand, IBM Control Desk comes in 1 packages: Basic.

Free Plan
$ 0

Agent/ Month

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Standard
$ 14

Agent/ Month

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Professional
$ 23

Agent/ Month

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Enterprise
$ 40

Agent/ Month

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Basic
$ 112

Per Month

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Plus
$ 14

User/Month

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Premium
$ 22

User/Month

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Enterprise
$ 34

User/Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and IBM Control Desk for better insights.

Zoho Desk Screenshot
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Zoho Desk Screenshot
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Awards

Zoho Desk and IBM Control Desk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.

Zoho Desk Award
Zoho Desk Award

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Payment Type

Below is the comparison of the starting price and payment method of Zoho Desk and IBM Control Desk. You can purchase Zoho Desk with Agent/ Month payment plans. Whereas, IBM Control Desk provides Per Month payment plans. Zoho Desk provides a free trial whereas, IBM Control Desk does not provide a free trial.

Free Trial

Monthly

Yearly

Free Trial

Monthly

Free Trial

Monthly

Yearly

Features

Compare between Zoho Desk and IBM Control Desk based on their key features and functionalities to pick the right one for your business.

Case Management

CRM integration

Customer Support

Knowledge Management

Mobile Support

Call Recording

Call Management

Self Service Portal

Assignment Management

Customer Feedback

Workflow Management

Email Management

Call Center Management

Call Monitoring

Call Logging

Escalation Management

Community Forums

Ticket Management

Help Desk Management

Service Level Agreement (SLA) Management

Multi Channel Management

Sentiment Analysis

Social Media Monitoring

Communication Management

Community Management

Multi-Channel Communication

Complaint Monitoring

Customer Engagement

Chat / Messaging

Customer Support Tracking

Live Chat

Customer Experience Management

Multi-Channel Collection

Canned Responses

Chatbot

Process/Workflow Automation

Trouble Ticketing

Complaint Management

Knowledge Base Management

Personalization

Omni-Channel

Multi-Language

Interactive Voice Response

Customer Complaint Tracking

Unified Communications

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Asset Management

Document Management

Email Integration

Inventory Management

Customer DataBase

Contract Management

Incident Management

Service Desk (ITIL ITSM)

Ticket Management

Help Desk Management

Issue Tracking

Service Level Management

Service Level Agreement (SLA) Management

Service Catalog Management

Saas helpdesk software

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Email Integration

Task Management

Contact Management

Work order management

Customer DataBase

Social Media Integration

Assignment Management

Workflow Management

Email Management

Dashboard

Activity Tracking

Automated Routing

Ticket Management

Third Party Integration

Email Monitoring

Contact Database

Customer Segmentation

Communication Management

Multi-Channel Communication

Mobile Access

Customer Support Tracking

Notes Management

Customer Lifecycle Management

Trend Analysis

Reporting/Analytics

Pre-built Templates

Customer Profiles

Batch Communications

Customer Journey Mapping

Ticket/Issue Tracking

SLA Management

SLA Monitoring

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Overall Ratings

Compare how Zoho Desk stacks up against IBM Control Desk in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.

Feature Feature 4.9

Feature

Out of 5

Ease of use Ease of use 4.9

Ease of use

Out of 5

Value for money Value for money 4.9

Value for money

Out of 5

Customer support Customer support 4.8

Customer support

Out of 5

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Feature Feature 4.8

Feature

Out of 5

Ease of use Ease of use 4.8

Ease of use

Out of 5

Value for money Value for money 4.3

Value for money

Out of 5

Customer support Customer support 4.5

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Zoho Desk and IBM Control Desk in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 9 reviews while IBM Control Desk has not received any reviews. Be the first one to write IBM Control Desk review

Radwa

zoho desk

Pros

great ticketing system to track all customer tickets through mails , portal and communitycan track tasks,phone calls,meetings

Cons

need to add asset management

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Waleed Farooq

They are fantastic at onboarding. They kept offering follow ups even when everybody was up and using it.

Pros

Hiver channels Google Group emails to tabs in your inbox. They are organized separately from your regular inbox and from each other. As emails come into groups you are a member of they can be assigned to users in that group. Emails can be passed back and forth, commented on, tagged etc. They can even be moved to another group

Cons

It was hard for me to find a con for this tool as it offers all the essential features that I need to sort my emails and supervise the email flow for our team. However, I found probably a glitch when emails that are on "pending" status are not automatically opened whenever they get a reply.

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Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Customer Service Software. Zoho Desk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. IBM Control Desk is available on Web App desktop platforms and IOS, Android mobile platforms.

Windows

MacOs

IOS

Android

Web App

IOS

Android

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Zoho Desk with IBM Control Desk. Zoho Desk offers Email, Phone, Training and Tickets to its customers, while IBM Control Desk provides Email.

phone

email

tickets

training

email

phone

email

live support

training

Languages Supported

Zoho Desk and IBM Control Desk are supported in the following languages.

English

Chinese

Danish

English

French

German

Japanese

Korean

Portuguese

Spanish

English

Typical Customer

The target customer base of Zoho Desk vs IBM Control Desk is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMEs

Enterprises

Startups

SMEs

Agencies

Enterprises

Startups

SMEs

Enterprises

Integrations

Find out which tools Zoho Desk and IBM Control Desk integrate with and make the right choice. Get the Customer Service software that connects with your preferred apps for best results!

Slack

Jira

Zapier

Trello

Intercom

Zoho CRM

Pipedrive

Asana

HubSpot

Microsoft Teams

Screen Magic

twilio

(Not Provided by Vendor)

Gmail

Video

To gain a better understanding of how these Zoho Desk and IBM Control Desk work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Zoho Desk and IBM Control Desk and learn how they operate. Explore the company name, its location, and more!

Company Name :

Zoho Corporation Pvt. Ltd.

Headquarter :

Chennai

Website :

Visit Website

Company Name :

IBM Middle East FZ-L.L.C

Headquarter :

Riyadh

Website :

Visit Website

Company Name :

Hiver

Headquarter :

Bangalore

Website :

Visit Website

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