As one of the most essential tools in the current market, Customer Service Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Zoho Desk and IBM Control Desk. For a better product experience, Zoho Desk offers customer support on Email, Phone, Training and Tickets and IBM Control Desk offers customer support on Email.
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Plans and Pricing
Compare pricing of Zoho Desk vs IBM Control Desk with the following detailed pricing plan info. Zoho Desk comes in 4 packages: Free Plan, Standard, Professional, Enterprise. On the other hand, IBM Control Desk comes in 1 packages: Basic.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and IBM Control Desk for better insights.
Awards
Zoho Desk and IBM Control Desk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
Payment Type
Below is the comparison of the starting price and payment method of Zoho Desk and IBM Control Desk. You can purchase Zoho Desk with Agent/ Month payment plans. Whereas, IBM Control Desk provides Per Month payment plans. Zoho Desk provides a free trial whereas, IBM Control Desk does not provide a free trial.
Free Trial
Monthly
Yearly
Free Trial
Monthly
Free Trial
Monthly
Yearly
Features
Compare between Zoho Desk and IBM Control Desk based on their key features and functionalities to pick the right one for your business.
Case Management
CRM integration
Customer Support
Knowledge Management
Mobile Support
Call Recording
Call Management
Self Service Portal
Assignment Management
Customer Feedback
Asset Management
Document Management
Email Integration
Inventory Management
Customer DataBase
Contract Management
Incident Management
Service Desk (ITIL ITSM)
Ticket Management
Help Desk Management
Email Integration
Task Management
Contact Management
Work order management
Customer DataBase
Social Media Integration
Assignment Management
Workflow Management
Email Management
Dashboard
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Overall Ratings
Compare how Zoho Desk stacks up against IBM Control Desk in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and IBM Control Desk in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 9 reviews while IBM Control Desk has not received any reviews. Be the first one to write IBM Control Desk review
zoho desk
Pros
great ticketing system to track all customer tickets through mails , portal and communitycan track tasks,phone calls,meetings
Cons
need to add asset management
No reviews yet. Be the first to review
Write a reviewThey are fantastic at onboarding. They kept offering follow ups even when everybody was up and using it.
Pros
Hiver channels Google Group emails to tabs in your inbox. They are organized separately from your regular inbox and from each other. As emails come into groups you are a member of they can be assigned to users in that group. Emails can be passed back and forth, commented on, tagged etc. They can even be moved to another group
Cons
It was hard for me to find a con for this tool as it offers all the essential features that I need to sort my emails and supervise the email flow for our team. However, I found probably a glitch when emails that are on "pending" status are not automatically opened whenever they get a reply.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Customer Service Software. Zoho Desk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. IBM Control Desk is available on Web App desktop platforms and IOS, Android mobile platforms.
Windows
MacOs
IOS
Android
Web App
IOS
Android
Windows
MacOs
IOS
Android
Customer Support
The quality and timeliness of support are important parameters when comparing Zoho Desk with IBM Control Desk. Zoho Desk offers Email, Phone, Training and Tickets to its customers, while IBM Control Desk provides Email.
phone
tickets
training
phone
live support
training
Languages Supported
Zoho Desk and IBM Control Desk are supported in the following languages.
English
Chinese
Danish
English
French
German
Japanese
Korean
Portuguese
Spanish
English
Typical Customer
The target customer base of Zoho Desk vs IBM Control Desk is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Enterprises
Startups
SMEs
Agencies
Enterprises
Startups
SMEs
Enterprises
Integrations
Find out which tools Zoho Desk and IBM Control Desk integrate with and make the right choice. Get the Customer Service software that connects with your preferred apps for best results!
Slack
Jira
Zapier
Trello
Intercom
Zoho CRM
Pipedrive
Asana
HubSpot
Microsoft Teams
Screen Magic
twilio
(Not Provided by Vendor)
Gmail
Video
To gain a better understanding of how these Zoho Desk and IBM Control Desk work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and IBM Control Desk and learn how they operate. Explore the company name, its location, and more!
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