As one of the most essential tools in the current market, Customer Service Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Zoho Desk and IBM Control Desk. For a better product experience, Zoho Desk offers customer support on Email, Phone, Live Support, Training and Tickets and IBM Control Desk offers customer support on Email.
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List of All Customer Service Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zoho Desk vs IBM Control Desk with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, IBM Control Desk comes in 1 packages: Basic.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Zoho Desk and IBM Control Desk based on their key features and functionalities to pick the right one for your business.
- Customer Feedback
- Knowledge Management
- Role Based Access Control
- Automations And Workflows
- Mobile App
- Assignment Management
- Advanced Reporting And Analytics
- Time Tracking
- Multi Channel Support
- Call Management
- Community Forums
- Sla Management
- Customer Self Service Portal
- Escalation Management
- Macros
- Customer Feedback
- Knowledge Management
- Role Based Access Control
- Automations And Workflows
- Mobile App
- Assignment Management
- Advanced Reporting And Analytics
- Time Tracking
- Multi Channel Support
- Call Management
- Community Forums
- Sla Management
- Customer Self Service Portal
- Escalation Management
- Macros
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and IBM Control Desk for better insights.
Awards
Zoho Desk and IBM Control Desk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and IBM Control Desk in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 87 reviews while IBM Control Desk has not received any reviews. Be the first one to write IBM Control Desk review
Pros
Use Zoho Desk to manage customer support tickets from creation to resolution.
Posted by - Gopal Joshi
Pros
Zoho Desk has a proficient dashboard that allows all the customer issues handled sufficiently. The price in installing Zoho Desk is very affordable.
Posted by - Roberto Nickson
Cons
It is an efficient product and so far we have not had any major problems.
Posted by - Dr Raza ali
Cons
We can improve customer service by adding FAQs so that if a user is facing some issues, he/she can navigate the FAQ to sort the problem instead of relying on customer service for long periods.
Posted by - Atul Sharma
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Zoho Desk and IBM Control Desk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zoho Desk and IBM Control Desk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zoho Desk and IBM Control Desk work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and IBM Control Desk and learn how they operate. Explore the company name, its location, and more!
IBM Middle East FZ-L.L.C
Riyadh
Alternatives
FAQs
What are the key features of Zoho Desk and IBM Control Desk?
Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while IBM Control Desk offers features, such as incident management, problem management, change management, service request management.
What level of customer support can I expect from Zoho Desk and IBM Control Desk?
Zoho Desk provides customer support over various channels including phone, email, live support and tickets, and IBM Control Desk provides customer support over email and more.
Which mobile platforms do Zoho Desk and IBM Control Desk support?
Zoho Desk and IBM Control Desk both support Android and IOS.
Do Zoho Desk and IBM Control Desk offer a free trial?
Yes, Zoho Desk and IBM Control Desk provide a free trial to its users.
Zoho Desk and IBM Control Desk cater to which types of businesses?
Zoho Desk is suitable for Freelancer, whereas IBM Control Desk is suitable for Startups, SMBs, Mid-Market & Enterprises.
Zoho Desk
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