As one of the most essential tools in the current market, Customer Service Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Zoho Desk and IBM Control Desk. For a better product experience, Zoho Desk offers customer support on Email, Phone, Live Support, Training and Tickets and IBM Control Desk offers customer support on Email.

You May Also Like

Featured products that are similar to the ones you selected below.

List of All Customer Service Software

SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.

Plans and Pricing

Compare pricing of Zoho Desk vs IBM Control Desk with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, IBM Control Desk comes in 1 packages: Basic.

Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 0
Agent/ Month
  • Free Plan
  • Free Trial
Get Best Price
Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 112
Per Month
  • Free Plan
  • Free Trial
Get Best Price

Features

Compare between Zoho Desk and IBM Control Desk based on their key features and functionalities to pick the right one for your business.

  • Customer Feedback
  • Knowledge Management
  • Role Based Access Control
  • Automations And Workflows
  • Mobile App
  • Assignment Management
  • Advanced Reporting And Analytics
  • Time Tracking
  • Multi Channel Support
  • Call Management
  • Community Forums
  • Sla Management
  • Customer Self Service Portal
  • Escalation Management
  • Macros
View All Zoho Desk Features
  • Customer Feedback
  • Knowledge Management
  • Role Based Access Control
  • Automations And Workflows
  • Mobile App
  • Assignment Management
  • Advanced Reporting And Analytics
  • Time Tracking
  • Multi Channel Support
  • Call Management
  • Community Forums
  • Sla Management
  • Customer Self Service Portal
  • Escalation Management
  • Macros
View All IBM Control Desk Features

Screenshots

Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and IBM Control Desk for better insights.

Zoho Desk Screenshot
eye icon

1/5

Zoho Desk Screenshot Zoho Desk Screenshot Zoho Desk Screenshot Zoho Desk Screenshot
View More
Zoho Desk Screenshot
eye icon

1/2

Zoho Desk Screenshot
View More

Ratings

Compare how Zoho Desk stacks up against IBM Control Desk in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.

Overall Rating (out of 5)
Overall Rating 4.6
Feature
Feature 4.6
Ease of Use
Ease of Use 4.6
Value for Money
Value for Money 4.5
Customer Support
Customer Support 4.5
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
90%
View All Zoho Desk Reviews

No reviews yet. Be the first to review

Awards

Zoho Desk and IBM Control Desk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.

Zoho Desk Award
Zoho Desk Award

User Reviews

Based on all the user reviews and ratings received by Zoho Desk and IBM Control Desk in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 87 reviews while IBM Control Desk has not received any reviews. Be the first one to write IBM Control Desk review

Pros

Use Zoho Desk to manage customer support tickets from creation to resolution.

Posted by - Gopal Joshi

Pros

Zoho Desk has a proficient dashboard that allows all the customer issues handled sufficiently. The price in installing Zoho Desk is very affordable.

Posted by - Roberto Nickson

Cons

It is an efficient product and so far we have not had any major problems.

Posted by - Dr Raza ali

Cons

We can improve customer service by adding FAQs so that if a user is facing some issues, he/she can navigate the FAQ to sort the problem instead of relying on customer service for long periods.

Posted by - Atul Sharma

View All Zoho Desk Reviews

No reviews yet. Be the first to review

Write a Review

Specifications

Check out the specifications of Zoho Desk and IBM Control Desk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android
Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android

Integration

Check out the specifications of Zoho Desk and IBM Control Desk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Video

To gain a better understanding of how these Zoho Desk and IBM Control Desk work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Zoho Desk and IBM Control Desk and learn how they operate. Explore the company name, its location, and more!

Company Name

Zoho Corporation Pvt. Ltd.

Headquarter

Chennai

Website
Visit Website
Company Name

IBM Middle East FZ-L.L.C

Headquarter

Riyadh

FAQs

What are the key features of Zoho Desk and IBM Control Desk?

Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while IBM Control Desk offers features, such as incident management, problem management, change management, service request management.

What level of customer support can I expect from Zoho Desk and IBM Control Desk?

Zoho Desk provides customer support over various channels including phone, email, live support and tickets, and IBM Control Desk provides customer support over email and more.

Which mobile platforms do Zoho Desk and IBM Control Desk support?

Zoho Desk and IBM Control Desk both support Android and IOS.

Do Zoho Desk and IBM Control Desk offer a free trial?

Yes, Zoho Desk and IBM Control Desk provide a free trial to its users.

Zoho Desk and IBM Control Desk cater to which types of businesses?

Zoho Desk is suitable for Freelancer, whereas IBM Control Desk is suitable for Startups, SMBs, Mid-Market & Enterprises.

Zoho Desk

Visit Website
Still Confused to find the best software?