Identifying the ideal Customer Service Software to suit your specific requirements can be challenging. Zoho Desk is headquartered at Chennai, while InterDialog UCCS is headquartered at Delhi. Choosing software like Zoho Desk or InterDialog UCCS requires thorough contemplation and comparing key factors. The question remains - Zoho Desk vs. InterDialog UCCS - which is the superior option? Check out the in-depth comparison now!
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List of All Customer Service Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zoho Desk vs InterDialog UCCS with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, InterDialog UCCS comes in 1 packages: Capex, Opex & License based.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Zoho Desk and InterDialog UCCS based on their key features and functionalities to pick the right one for your business.
- Ai And Chatbots
- Macros
- Call Management
- Automations And Workflows
- Advanced Reporting And Analytics
- Case Management
- Team Collaboration
- Ticket Management
- Integrations
- Custom Fields And Layouts
- Community Forums
- Customer Feedback And Surveys
- Mobile Support
- Multi Department Support
- Alerts & Notifications
- Ai And Chatbots
- Macros
- Call Management
- Automations And Workflows
- Advanced Reporting And Analytics
- Case Management
- Team Collaboration
- Ticket Management
- Integrations
- Custom Fields And Layouts
- Community Forums
- Customer Feedback And Surveys
- Mobile Support
- Multi Department Support
- Alerts & Notifications
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and InterDialog UCCS for better insights.
Awards
Zoho Desk and InterDialog UCCS have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and InterDialog UCCS in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 87 reviews while InterDialog UCCS has not received any reviews. Be the first one to write InterDialog UCCS review
Pros
Ticket tracking and assigning. Workflow management. Customer rating after ticket closure.
Posted by - Jayaraj V
Pros
The ease of use of the softwareThe affordability of the softwareThe scalability of the softwareThe features that you found most helpfulThe customer support that you received
Posted by - Harsh Vardhan Solanki
Cons
The mobile app, while functional, lacks some advanced features and may feel limited compared to the desktop version.
Posted by - Jude Echude
Cons
Easy to learn the first time to get started, and the support from their team is reliable with no problems found.
Posted by - Laura Gary
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Zoho Desk and InterDialog UCCS. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zoho Desk and InterDialog UCCS. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
Video
To gain a better understanding of how these Zoho Desk and InterDialog UCCS work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and InterDialog UCCS and learn how they operate. Explore the company name, its location, and more!
Teckinfo Solutions Pvt Ltd
Delhi
Alternatives
FAQs
Do Zoho Desk and InterDialog UCCS offer a free trial?
Zoho Desk provides a free trial, while InterDialog UCCS doesn’t offer free trial.
Which integrations are supported by Zoho Desk and InterDialog UCCS?
Zoho Desk integrates seamlessly with Asana, Bigin by Zoho CRM, Kernel Microsoft Teams Migration, MailChimp, Pipedrive & Trello, while InterDialog UCCS offers compatibility with Bigin by Zoho CRM, LeadSquared, Microsoft Dynamics 365 Business Central & SugarCRM.
What are the key features of Zoho Desk and InterDialog UCCS?
Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while InterDialog UCCS offers features, such as automatic call distribution (acd), interactive voice response (ivr), call recording, real time monitoring.
Zoho Desk and InterDialog UCCS cater to which types of businesses?
Zoho Desk is suitable for Freelancer, whereas InterDialog UCCS is suitable for Startups, SMBs, Mid-Market & Enterprises.
What level of customer support can I expect from Zoho Desk and InterDialog UCCS?
Zoho Desk provides customer support over various channels including phone, email, live support and tickets, and InterDialog UCCS provides customer support over phone, email, live support and more.
Zoho Desk
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