Choosing the right Customer Service Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Zoho Desk and InterDialog UCCS. The critical question remains: Zoho Desk versus InterDialog UCCS - which is better? Zoho Desk offers robust features such as Case Management, CRM integration and Customer Support while InterDialog UCCS has features like CRM, CRM integration and Call Center.
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Plans and Pricing
Compare pricing of Zoho Desk vs InterDialog UCCS with the following detailed pricing plan info. Zoho Desk comes in 4 packages: Free Plan, Standard, Professional, Enterprise. On the other hand, InterDialog UCCS comes in 1 packages: Capex, Opex & License based.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and InterDialog UCCS for better insights.
Awards
Zoho Desk and InterDialog UCCS have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
Payment Type
Below is the comparison of the starting price and payment method of Zoho Desk and InterDialog UCCS. You can purchase Zoho Desk with Agent/ Month payment plans. Whereas, InterDialog UCCS provides Per Agent payment plans. Zoho Desk provides a free trial whereas, InterDialog UCCS does not provide a free trial.
Free Trial
Monthly
Yearly
Monthly
Yearly
Onetime(Perpetual license)
Monthly
Yearly
Features
Compare between Zoho Desk and InterDialog UCCS based on their key features and functionalities to pick the right one for your business.
Case Management
CRM integration
Customer Support
Knowledge Management
Mobile Support
Call Recording
Call Management
Self Service Portal
Assignment Management
Customer Feedback
CRM
CRM integration
Call Center
Lead Management
Call Recording
Call Management
Real Time Monitoring
Real Time Reporting
Call Center Management
Call Monitoring
Email Integration
Customer DataBase
Online Activation
Social Media Integration
Self Service Portal
Live chat system
Billing & Invoicing
Surveys & Feedback
Knowledge Base
Alerts/Escalation
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Overall Ratings
Compare how Zoho Desk stacks up against InterDialog UCCS in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and InterDialog UCCS in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 9 reviews while InterDialog UCCS has not received any reviews. Be the first one to write InterDialog UCCS review
zoho desk
Pros
great ticketing system to track all customer tickets through mails , portal and communitycan track tasks,phone calls,meetings
Cons
need to add asset management
No reviews yet. Be the first to review
Write a reviewReview for freshdesk
Pros
Features provided by freshdesk are satisfied and realiable. Can avail better ideas about resolving issues.
Cons
I have not know yet any product useless on this platform. You should try made your team more cooperative.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Customer Service Software. Zoho Desk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. InterDialog UCCS is available on Windows desktop platforms.
Windows
MacOs
IOS
Android
Windows
Windows
MacOs
IOS
Android
Customer Support
The quality and timeliness of support are important parameters when comparing Zoho Desk with InterDialog UCCS. Zoho Desk offers Email, Phone, Training and Tickets to its customers, while InterDialog UCCS provides Email, Phone, Live Support and Tickets.
phone
tickets
training
phone
live support
tickets
phone
live support
tickets
training
Languages Supported
Zoho Desk and InterDialog UCCS are supported in the following languages.
English
English
Arabic
Chinese
Czech
Danish
Dutch
English
Finnish
French
German
Italian
Japanese
Korean
Norwegian
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
Typical Customer
The target customer base of Zoho Desk vs InterDialog UCCS is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Enterprises
Startups
SMEs
Agencies
Enterprises
Startups
Enterprises
SMEs
Freelancer
Integrations
Find out which tools Zoho Desk and InterDialog UCCS integrate with and make the right choice. Get the Customer Service software that connects with your preferred apps for best results!
Slack
Jira
Zapier
Trello
Intercom
Zoho CRM
Pipedrive
Asana
HubSpot
Microsoft Teams
Screen Magic
twilio
Zendesk
Freshworks
Microsoft Dynamics
ZOHO CRM
Leadsquared
SugarCRM
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zoho Desk and InterDialog UCCS work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and InterDialog UCCS and learn how they operate. Explore the company name, its location, and more!
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