Choosing the right Customer Service Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Zoho Desk and InterDialog UCCS. The critical question remains: Zoho Desk versus InterDialog UCCS - which is better? Zoho Desk offers robust features such as Case Management, CRM integration and Customer Support while InterDialog UCCS has features like CRM, CRM integration and Call Center.

Plans and Pricing

Compare pricing of Zoho Desk vs InterDialog UCCS with the following detailed pricing plan info. Zoho Desk comes in 4 packages: Free Plan, Standard, Professional, Enterprise. On the other hand, InterDialog UCCS comes in 1 packages: Capex, Opex & License based.

Free Plan
$ 0

Agent/ Month

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Standard
$ 14

Agent/ Month

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Professional
$ 23

Agent/ Month

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Enterprise
$ 40

Agent/ Month

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Capex, Opex & License based
$ 139

Per Agent

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Free
$ 0

Per Month

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Growth
$ 14

Per Month

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Pro
$ 50

Per Month

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Enterprise
$ 79

Per Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and InterDialog UCCS for better insights.

Awards

Zoho Desk and InterDialog UCCS have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.

Zoho Desk Award

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Zoho Desk Award

Payment Type

Below is the comparison of the starting price and payment method of Zoho Desk and InterDialog UCCS. You can purchase Zoho Desk with Agent/ Month payment plans. Whereas, InterDialog UCCS provides Per Agent payment plans. Zoho Desk provides a free trial whereas, InterDialog UCCS does not provide a free trial.

Free Trial

Monthly

Yearly

Monthly

Yearly

Onetime(Perpetual license)

Monthly

Yearly

Features

Compare between Zoho Desk and InterDialog UCCS based on their key features and functionalities to pick the right one for your business.

Case Management

CRM integration

Customer Support

Knowledge Management

Mobile Support

Call Recording

Call Management

Self Service Portal

Assignment Management

Customer Feedback

Workflow Management

Email Management

Call Center Management

Call Monitoring

Call Logging

Escalation Management

Community Forums

Ticket Management

Help Desk Management

Service Level Agreement (SLA) Management

Multi Channel Management

Sentiment Analysis

Social Media Monitoring

Communication Management

Community Management

Multi-Channel Communication

Complaint Monitoring

Customer Engagement

Chat / Messaging

Customer Support Tracking

Live Chat

Customer Experience Management

Multi-Channel Collection

Canned Responses

Chatbot

Process/Workflow Automation

Trouble Ticketing

Complaint Management

Knowledge Base Management

Personalization

Omni-Channel

Multi-Language

Interactive Voice Response

Customer Complaint Tracking

Unified Communications

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CRM

CRM integration

Call Center

Lead Management

Call Recording

Call Management

Real Time Monitoring

Real Time Reporting

Call Center Management

Call Monitoring

IVR / Voice Recognition

Predictive Dialer

Automatic Call Distribution

Computer Telephony

Call Logging

Inbound Call Center

Premise-Based Call Center

Progressive Dialer

Virtual Call Center

Call Reporting

Customer Engagement

Power Dialer

Chat / Messaging

Call Transfer

Callback Scheduling

Preview Dialer

Live Chat

Auto-Dialing

Reporting/Analytics

Auto Dialer

Omni-Channel

Interactive Voice Response

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Email Integration

Customer DataBase

Online Activation

Social Media Integration

Self Service Portal

Live chat system

Billing & Invoicing

Surveys & Feedback

Knowledge Base

Alerts/Escalation

Automated Routing

Community Forums

Incident Management

Ticket Management

Help Desk Management

Issue Tracking

Online Forums

Problem Management

Service Level Management

Service Level Agreement (SLA) Management

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Overall Ratings

Compare how Zoho Desk stacks up against InterDialog UCCS in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.

Feature Feature 4.9

Feature

Out of 5

Ease of use Ease of use 4.9

Ease of use

Out of 5

Value for money Value for money 4.9

Value for money

Out of 5

Customer support Customer support 4.8

Customer support

Out of 5

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Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.4

Value for money

Out of 5

Customer support Customer support 4.4

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Zoho Desk and InterDialog UCCS in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 9 reviews while InterDialog UCCS has not received any reviews. Be the first one to write InterDialog UCCS review

Radwa

zoho desk

Pros

great ticketing system to track all customer tickets through mails , portal and communitycan track tasks,phone calls,meetings

Cons

need to add asset management

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Iqra Khadim

Review for freshdesk

Pros

Features provided by freshdesk are satisfied and realiable. Can avail better ideas about resolving issues.

Cons

I have not know yet any product useless on this platform. You should try made your team more cooperative.

Read all 24 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Customer Service Software. Zoho Desk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. InterDialog UCCS is available on Windows desktop platforms.

Windows

MacOs

IOS

Android

Windows

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Zoho Desk with InterDialog UCCS. Zoho Desk offers Email, Phone, Training and Tickets to its customers, while InterDialog UCCS provides Email, Phone, Live Support and Tickets.

phone

email

tickets

training

phone

email

live support

tickets

phone

email

live support

tickets

training

Languages Supported

Zoho Desk and InterDialog UCCS are supported in the following languages.

English

English

Arabic

Chinese

Czech

Danish

Dutch

English

Finnish

French

German

Italian

Japanese

Korean

Norwegian

Polish

Portuguese

Russian

Spanish

Swedish

Turkish

Typical Customer

The target customer base of Zoho Desk vs InterDialog UCCS is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMEs

Enterprises

Startups

SMEs

Agencies

Enterprises

Startups

Enterprises

SMEs

Freelancer

Integrations

Find out which tools Zoho Desk and InterDialog UCCS integrate with and make the right choice. Get the Customer Service software that connects with your preferred apps for best results!

Slack

Jira

Zapier

Trello

Intercom

Zoho CRM

Pipedrive

Asana

HubSpot

Microsoft Teams

Screen Magic

twilio

Zendesk

Freshworks

Microsoft Dynamics

ZOHO CRM

Leadsquared

SugarCRM

(Not Provided by Vendor)

Video

To gain a better understanding of how these Zoho Desk and InterDialog UCCS work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Zoho Desk and InterDialog UCCS and learn how they operate. Explore the company name, its location, and more!

Company Name :

Zoho Corporation Pvt. Ltd.

Headquarter :

Chennai

Website :

Visit Website

Company Name :

Teckinfo Solutions Pvt Ltd

Headquarter :

Delhi

Website :

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Company Name :

Freshworks

Headquarter :

Chennai

Website :

Visit Website

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