Identifying the ideal Customer Service Software to suit your specific requirements can be challenging. Zoho Desk is headquartered at Chennai , while JustCall is headquartered at Palo Alto. Choosing software like Zoho Desk or JustCall requires thorough contemplation and comparing key factors. The question remains - Zoho Desk vs. JustCall - which is the superior option? Check out the in-depth comparison now!

Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and JustCall for better insights.

Zoho Desk Screenshot
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Zoho Desk Screenshot Zoho Desk Screenshot Zoho Desk Screenshot
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Zoho Desk Screenshot
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Zoho Desk Screenshot
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Awards

Zoho Desk and JustCall have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.

Zoho Desk Award
Zoho Desk Award
Zoho Desk Award

Payment Type

Below is the comparison of the starting price and payment method of Zoho Desk and JustCall. You can purchase Zoho Desk with Agent/ Month payment plans. Whereas, JustCall provides Per Month payment plans. Zoho Desk provides a free trial whereas, JustCall does not provide a free trial.

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Compare between Zoho Desk and JustCall based on their key features and functionalities to pick the right one for your business.

Case Management

CRM integration

Customer Support

Knowledge Management

Mobile Support

Call Recording

Call Management

Self Service Portal

Assignment Management

Customer Feedback

Workflow Management

Email Management

Call Center Management

Call Monitoring

Call Logging

Escalation Management

Community Forums

Ticket Management

Help Desk Management

Service Level Agreement (SLA) Management

Multi Channel Management

Sentiment Analysis

Social Media Monitoring

Communication Management

Community Management

Multi-Channel Communication

Complaint Monitoring

Customer Engagement

Chat / Messaging

Customer Support Tracking

Live Chat

Customer Experience Management

Multi-Channel Collection

Canned Responses

Chatbot

Process/Workflow Automation

Trouble Ticketing

Complaint Management

Knowledge Base Management

Personalization

Omni-Channel

Multi-Language

Interactive Voice Response

Customer Complaint Tracking

Unified Communications

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Contact Management

Call Recording

Call Center Management

Call Monitoring

Inbound Reporting

IVR / Voice Recognition

Outbound Reporting

Predictive Dialer

Telemarketing Management

Voice & Data Integration

VoIP

Campaign Management

Blended Call Center

Call Logging

Call Scripting

Escalation Management

Inbound Call Center

Manual Dialer

Outbound Call Center

Progressive Dialer

Reporting/Analytics

Auto Dialer

Real-time Chat

Interactive Voice Response

Queue Management

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Onboarding

Agent Scheduling

Knowledge Database

Offline Form

Persistent Chat

Proactive Invitations

Shortcut Messages

Visitor Targeting

Real Time Monitoring

Personal Greetings

Visitor Tracking

Lead Capture

Analytics

Knowledge Base

Chat / Messaging

Customer Support Tracking

Email Response Control

Live Chat

Email Distribution

Proactive Chat

Chat Widget

Labels

Chat History

Chatbot

Engagement Monitoring

On-Screen Chats

Pre-configured Bot

Multi-Language

Analytics/ROI Tracking

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User Ratings

Based on all the user reviews and ratings received by Zoho Desk and JustCall in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 9 reviews while JustCall has not received any reviews. Be the first one to write JustCall review

Radwa

zoho desk

Pros

great ticketing system to track all customer tickets through mails , portal and communitycan track tasks,phone calls,meetings

Cons

need to add asset management

Read all 9 reviews

No reviews yet. Be the first to review

Write a review

Ashley Nyawira

Consummate and superlative Help Desk Software.

Pros

It's simple to create tickets and also receive tickets response quickly with this tool.It increases customers satisfaction.It offers excellent customer support services.

Cons

For the moment that I have used Tidio,It has never failed hence I have nothing to dislike.

Read all 3 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Customer Service Software. Zoho Desk is available on Windows, Macintosh desktop platforms and IOS, Android mobile platforms. JustCall is available on Windows, Macintosh desktop platforms and IOS, Android mobile platforms.

Windows

Macintosh

IOS

Android

Windows

Macintosh

IOS

Android

Web App

IOS

Android

Plans and Pricing

Compare pricing of Zoho Desk vs JustCall with the following detailed pricing plan info. Zoho Desk comes in 4 packages: Free Plan, Standard, Professional, Enterprise. On the other hand, JustCall comes in 2 packages: Standard, Premium.

Free Plan

USD 0

Agent/ Month

3 Free Agents

Email Ticketing

Customer Management

Help Center

Private Knowledge Base

Predefined SLAs

Macros

Multi Language Helpdesk

24*5 Email Support

Mobile Apps

Get Pricing

Standard

USD 14

Agent/ Month

Features from Free +

Social & Community Channels

Product Based Ticket Management

Help Center Themes Gallery

Public Knowledge Base

SLAs & Escalations

Workflow, Assignment & Supervise Rules

Customer Happiness Ratings

Reports & Dashboards

Work Modes for Tickets

Marketplace Extensions & Integrations

ASAP - Embeddable Self Service

24x5 Phone Support

Add-On ( Inr 300/Light Agent)

Get Pricing

Professional

USD 23

Agent/ Month

Features from Standard +

Multi-department Ticketing

Team Management

Telephony

Automatic Time Tracking

Blueprint - Basic Process Management

Round Robin Ticket Assignment

Agent Collision

Tasks, Events & Call Activities

Ticket Templates

Private Marketplace Extensions

SLA Dashboards

Ticket Sharing

Mobile SDK

24x5 Chat Support

Add-On ( Inr 300/Light Agent)

Get Pricing

Enterprise

USD 40

Agent/ Month

Features from Professional +

Live Chat

Zia - Artificial Intelligence (Beta)

Help Center Customization

Multi-brand Help Center

Advanced Process Management

Custom Functions

Multi-level IVR

Global Reports & Dashboards

Scheduled Reports

Contract Management

Validation Rules

Field Watching

Multiple Business Hours & Holidays

Role-based Data Sharing

50 Light Agents

Add-On ( Inr 300/Light Agent)

Get Pricing

Standard

USD 25

Per Month

1 Local Phone number

1 Team Member

Call Tracking

Call Recording

Call Forwarding

Call & SMS Analytics

Call Notes & Ratings

SMS & MMS Inbox

Voicemail Drop

IVR (Phone Tree/Call Menu)

Business Hours

Appointment Scheduler

Unlimited Integrations

Email & Chat Support

Get Pricing

Premium

USD 50

Per Month

All Features in Standard

Auto Dialer

SMS Bots

Salesforce Integration

API & Webhook Access

Call Monitoring

Call Barging

Call Whispering

Bulk SMS Campaigns

SMS Automation & Triggers

Advanced Integrations

Custom Workflows

Post Call Surveys

Training & Onboarding

Priority Support

Get Pricing

Free

USD 0

Per Month

Upto 3 Users

Live chat

Email integration

Messenger integration

iOS & Android app

Unlimited tracking

3rd Party integrations

Get Pricing

Chatbots

USD 49

Per Month

All the Free Features

Unlimited unique reachable visitors/mo

Unlimited active chatbots

Chatbot templates

Visual chatbot editor

Zapier integration

24/5 Live Chat Support

Get Pricing

Communicator

USD 19

Per Month

All the Free Features

Team departments

Live Typing

Viewed Pages

Live Visitors List

Permissions

Notes

1-40 operator seats available

24/5 Live Chat Support

Get Pricing

Customer Support

The quality and timeliness of support are important parameters when comparing Zoho Desk with JustCall. Zoho Desk offers Email, Phone, Training and Tickets to its customers, while JustCall provides Email, Phone, Live Support, Training and Tickets.

phone

email

tickets

training

phone

email

live support

tickets

training

email

live support

tickets

Languages Supported

Zoho Desk and JustCall are supported in the following languages.

English

English

English

French

German

Italian

Portuguese

Spanish

Typical Customer

The target customer base of Zoho Desk vs JustCall is mentioned below. Check which software fits your business requirements perfectly.

Freelancer

Startups

SMEs

Enterprises

Startups

SMEs

Startups

SMEs

Agencies

Video

To gain a better understanding of how these Zoho Desk and JustCall work, you can check out the videos below. Browse through the videos and make the right choice.

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