Identifying the ideal Customer Service Software to suit your specific requirements can be challenging. Zoho Desk is headquartered at Chennai, while JustCall is headquartered at Palo Alto. Choosing software like Zoho Desk or JustCall requires thorough contemplation and comparing key factors. The question remains - Zoho Desk vs. JustCall - which is the superior option? Check out the in-depth comparison now!

You May Also Like

Featured products that are similar to the ones you selected below.

List of All Customer Service Software

SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.

Plans and Pricing

Compare pricing of Zoho Desk vs JustCall with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, JustCall comes in 4 packages: Team, Pro, Pro Plus, Business.

Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 0
Agent/ Month
  • Free Plan
  • Free Trial
Get Best Price
Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 29
User/Month, Billed Annually
  • Free Plan
  • Free Trial (14 Days)
Get Best Price

Features

Compare between Zoho Desk and JustCall based on their key features and functionalities to pick the right one for your business.

  • Multi Department Support
  • Integrations
  • Team Collaboration
  • Escalation Management
  • Knowledge Base
  • Advanced Reporting And Analytics
  • Customer Support
  • Mobile App
  • Mobile Support
  • Ai And Chatbots
  • Call Management
  • Time Tracking
  • Role Based Access Control
  • Ticket Management
  • Assignment Management
View All Zoho Desk Features
  • Multi Department Support
  • Integrations
  • Team Collaboration
  • Escalation Management
  • Knowledge Base
  • Advanced Reporting And Analytics
  • Customer Support
  • Mobile App
  • Mobile Support
  • Ai And Chatbots
  • Call Management
  • Time Tracking
  • Role Based Access Control
  • Ticket Management
  • Assignment Management
View All JustCall Features

Screenshots

Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and JustCall for better insights.

Ratings

Compare how Zoho Desk stacks up against JustCall in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.

Overall Rating (out of 5)
Overall Rating 4.6
Feature
Feature 4.6
Ease of Use
Ease of Use 4.6
Value for Money
Value for Money 4.5
Customer Support
Customer Support 4.5
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
90%
View All Zoho Desk Reviews

No reviews yet. Be the first to review

Awards

Zoho Desk and JustCall have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.

Zoho Desk Award
Zoho Desk Award

User Reviews

Based on all the user reviews and ratings received by Zoho Desk and JustCall in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 87 reviews while JustCall has not received any reviews. Be the first one to write JustCall review

Pros

Zoho Desk gives us a one-stop tool to handle all of our customer communications. This has resulted in increased effectiveness, quicker reaction times, and smoother interactions between clients and support representatives.

Posted by - wyatt kevin

Pros

I liked the developer support and API documentation for customization and implementation in a private service. Customer support is also supportive.

Posted by - Jemin Ajudiya

Cons

My experience with Zoho Desk has been overwhelmingly positive. Its user-friendly design, robust customization options, and multi-channel support make it an excellent choice for businesses looking to enhance their customer service.

Posted by - Sacred Games

Cons

One of the critical characteristics of Zoho CRM is the capacity to adapt the platforms many applications to the demands of your company. You may conduct various tasks, such as making unique buttons and layouts, and gathering information from prospects.

Posted by - Dark Revenge

View All Zoho Desk Reviews

No reviews yet. Be the first to review

Write a Review

Specifications

Check out the specifications of Zoho Desk and JustCall. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android
Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial (14 Days)
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android

Integration

Check out the specifications of Zoho Desk and JustCall. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Video

To gain a better understanding of how these Zoho Desk and JustCall work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Zoho Desk and JustCall and learn how they operate. Explore the company name, its location, and more!

Company Name

Zoho Corporation Pvt. Ltd.

Headquarter

Chennai

Website
Visit Website
Company Name

JustCall

Headquarter

Palo Alto

Website
Visit Website

FAQs

What level of customer support can I expect from Zoho Desk and JustCall?

Zoho Desk provides customer support over various channels including phone, email, live support and tickets, and JustCall provides customer support over live support, tickets, training and more.

Zoho Desk and JustCall cater to which types of businesses?

Zoho Desk is suitable for Freelancer, whereas JustCall is suitable for Startups, SMBs & Enterprises.

For what other purposes can Zoho Desk and JustCall be used?

Apart from being a Customer Service software, Zoho Desk can be used as a quality management software, ticketing management software, help desk software and customer feedback software, while JustCall can be utilized as a ai voice agent tools.

What are the key features of Zoho Desk and JustCall?

Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while JustCall offers features, such as call monitoring, call recording, call analytics, ivr system.

Do Zoho Desk and JustCall offer a free trial?

Yes, Zoho Desk and JustCall provide a free trial to its users.

Zoho Desk

Visit Website
Still Confused to find the best software?