Identifying the ideal Customer Service Software to suit your specific requirements can be challenging. Zoho Desk is headquartered at Chennai, while JustCall is headquartered at Palo Alto. Choosing software like Zoho Desk or JustCall requires thorough contemplation and comparing key factors. The question remains - Zoho Desk vs. JustCall - which is the superior option? Check out the in-depth comparison now!
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List of All Customer Service Software
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Plans and Pricing
Compare pricing of Zoho Desk vs JustCall with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, JustCall comes in 4 packages: Team, Pro, Pro Plus, Business.
- Free Plan
- Free Trial
- Free Plan
- Free Trial (14 Days)
Features
Compare between Zoho Desk and JustCall based on their key features and functionalities to pick the right one for your business.
- Multi Department Support
- Integrations
- Team Collaboration
- Escalation Management
- Knowledge Base
- Advanced Reporting And Analytics
- Customer Support
- Mobile App
- Mobile Support
- Ai And Chatbots
- Call Management
- Time Tracking
- Role Based Access Control
- Ticket Management
- Assignment Management
- Multi Department Support
- Integrations
- Team Collaboration
- Escalation Management
- Knowledge Base
- Advanced Reporting And Analytics
- Customer Support
- Mobile App
- Mobile Support
- Ai And Chatbots
- Call Management
- Time Tracking
- Role Based Access Control
- Ticket Management
- Assignment Management
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and JustCall for better insights.
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Awards
Zoho Desk and JustCall have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and JustCall in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 87 reviews while JustCall has not received any reviews. Be the first one to write JustCall review
Pros
Zoho Desk gives us a one-stop tool to handle all of our customer communications. This has resulted in increased effectiveness, quicker reaction times, and smoother interactions between clients and support representatives.
Posted by - wyatt kevin
Pros
I liked the developer support and API documentation for customization and implementation in a private service. Customer support is also supportive.
Posted by - Jemin Ajudiya
Cons
My experience with Zoho Desk has been overwhelmingly positive. Its user-friendly design, robust customization options, and multi-channel support make it an excellent choice for businesses looking to enhance their customer service.
Posted by - Sacred Games
Cons
One of the critical characteristics of Zoho CRM is the capacity to adapt the platforms many applications to the demands of your company. You may conduct various tasks, such as making unique buttons and layouts, and gathering information from prospects.
Posted by - Dark Revenge
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Zoho Desk and JustCall. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial (14 Days)
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zoho Desk and JustCall. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Zoho Desk and JustCall work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and JustCall and learn how they operate. Explore the company name, its location, and more!
Alternatives
FAQs
What level of customer support can I expect from Zoho Desk and JustCall?
Zoho Desk provides customer support over various channels including phone, email, live support and tickets, and JustCall provides customer support over live support, tickets, training and more.
Zoho Desk and JustCall cater to which types of businesses?
Zoho Desk is suitable for Freelancer, whereas JustCall is suitable for Startups, SMBs & Enterprises.
For what other purposes can Zoho Desk and JustCall be used?
Apart from being a Customer Service software, Zoho Desk can be used as a quality management software, ticketing management software, help desk software and customer feedback software, while JustCall can be utilized as a ai voice agent tools.
What are the key features of Zoho Desk and JustCall?
Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while JustCall offers features, such as call monitoring, call recording, call analytics, ivr system.
Do Zoho Desk and JustCall offer a free trial?
Yes, Zoho Desk and JustCall provide a free trial to its users.
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