Choosing the right Customer Service Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Zoho Desk and JustCall. The critical question remains: Zoho Desk versus JustCall - which is better? Zoho Desk offers robust features such as Case Management, Customer Support and Knowledge Management while JustCall has features like Contact Management, Call Center Management and Call Monitoring.
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Compare pricing of Zoho Desk vs JustCall with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, JustCall comes in 7 packages: Essentials, Team, Pro, Team Plus, Pro Plus, Business, Business Plus.
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and JustCall for better insights.
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Zoho Desk and JustCall have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
Below is the comparison of the starting price and payment method of Zoho Desk and JustCall. You can purchase Zoho Desk with Agent/ Month payment plans. Whereas, JustCall provides User/Month, Billed Annually payment plans. Zoho Desk provides a free trial whereas, JustCall does not provide a free trial.
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Compare between Zoho Desk and JustCall based on their key features and functionalities to pick the right one for your business.
Case Management
Customer Support
Knowledge Management
Mobile Support
Time Tracking
Call Recording
Call Management
Alerts & Notifications
Self Service Portal
Assignment Management
Contact Management
Call Center Management
Call Monitoring
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP
Agent Scheduling
Assignment Management
Call Me Option
Customizable Branding
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Visitor Targeting
Real Time Monitoring
Compare how Zoho Desk stacks up against JustCall in terms of ratings and user experience. Select the Customer Service software that perfectly aligns with your business requirements.
Based on all the user reviews and ratings received by Zoho Desk and JustCall in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 33 reviews while JustCall has not received any reviews. Be the first one to write JustCall review
Best in class helpdesk software for business automation !
Pros
Business process automation is done in speedy mode and now project tech issues are resolved immediately with complete issue tracking through ticket management system. It is a cost affordable customer helpdesk software with high performance efficiency
Cons
Customizability and integration aspect of the dashboard should be restructured and reworked upon for better output. Our clients keep asking for customized dashboard with drill down parameters for fetching sharp data insights.
No reviews yet. Be the first to review
Write a reviewDeployment is a crucial factor to consider while buying Customer Service Software. Zoho Desk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. JustCall is available on Web App, Windows, MacOs desktop platforms and IOS, Android mobile platforms.
Windows
MacOs
IOS
Android
Web App
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
The quality and timeliness of support are important parameters when comparing Zoho Desk with JustCall. Zoho Desk offers Email, Phone, Live Support, Training and Tickets to its customers, while JustCall provides Email, Phone, Live Support, Training and Tickets.
phone
live support
tickets
training
phone
live support
tickets
training
phone
live support
tickets
training
Zoho Desk and JustCall are supported in the following languages.
Arabic
Chinese
Dutch
English
French
German
Hebrew
Indonesian
Japanese
Portuguese
Russian
Spanish
English
Afrikaans
Amharic
Arabic
Assamese
Azerbaijani
Bashkir
Basque
Bengali/Bangla
Bulgarian
Catalan
Czech
Danish
English
Esperanto
Estonian
Finnish
French
Galician
German
Greek
Irish
Persian
Welsh
The target customer base of Zoho Desk vs JustCall is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMBs
Enterprises
Startups
Enterprises
SMBs
Freelancer
Find out which tools Zoho Desk and JustCall integrate with and make the right choice. Get the Customer Service software that connects with your preferred apps for best results!
Slack
Jira
Zapier
Trello
Intercom
Zoho CRM
Pipedrive
Asana
HubSpot
Microsoft Teams
Screen Magic
Twilio
Zoho Assists
Mailchimp
Shopify
(Not Provided by Vendor)
Salesforce
Hubspot
MailChimp
Shopify
Wordpress
Magento
and BigCommerce
Slack
Zendesk
Front
Help Scout
Desk
SugarCRM
Nutshell
Mailchimp
Drupal
WooCommerce
ActiveCampain
Magento
GreenRope
To gain a better understanding of how these Zoho Desk and JustCall work, you can check out the videos below. Browse through the videos and make the right choice.
Get insight into the company details Zoho Desk and JustCall and learn how they operate. Explore the company name, its location, and more!
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