In search of the ideal Customer Service Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zoho Desk versus Kapture CX. To get better insight, here’s how users have rated these products. Zoho Desk is rated 4.9 while Kapture CX is rated 4.7.
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Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Kapture CX for better insights.
Awards
Zoho Desk and Kapture CX have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
Payment Type
Below is the comparison of the starting price and payment method of Zoho Desk and Kapture CX. You can purchase Zoho Desk with Agent/ Month payment plans. Whereas, Kapture CX provides User/Month/Billed Annually payment plans. Zoho Desk provides a free trial whereas, Kapture CX does not provide a free trial.
Free Trial
Monthly
Yearly
Yearly
Free Trial
Monthly
Yearly
Features
Compare between Zoho Desk and Kapture CX based on their key features and functionalities to pick the right one for your business.
Case Management
CRM integration
Customer Support
Knowledge Management
Mobile Support
Call Recording
Call Management
Self Service Portal
Assignment Management
Customer Feedback
Customer Support
Knowledge Management
On-Demand (SaaS)
Mobile App
Self Service Portal
Surveys & Feedback
Dashboard
Call Center Management
Ticket Management
Real Time Analytics
Onboarding
Agent Scheduling
Knowledge Database
Offline Form
Persistent Chat
Proactive Invitations
Shortcut Messages
Visitor Targeting
Real Time Monitoring
Personal Greetings
User Ratings
Based on all the user reviews and ratings received by Zoho Desk and Kapture CX in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 9 reviews while Kapture CX has 11 reviews
Radwa
zoho desk
Pros
great ticketing system to track all customer tickets through mails , portal and communitycan track tasks,phone calls,meetings
Cons
need to add asset management
Sunil Kumar
Most Customizable CRM
Pros
Custom workflows
Cons
Handling chats and chatbots
Ashley Nyawira
Consummate and superlative Help Desk Software.
Pros
It's simple to create tickets and also receive tickets response quickly with this tool.It increases customers satisfaction.It offers excellent customer support services.
Cons
For the moment that I have used Tidio,It has never failed hence I have nothing to dislike.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Customer Service Software. Zoho Desk is available on Windows, Macintosh desktop platforms and IOS, Android mobile platforms. Kapture CX is available on Windows, Macintosh desktop platforms and IOS, Android mobile platforms.
Windows
Macintosh
IOS
Android
Windows
Macintosh
IOS
Android
Web App
IOS
Android
Plans and Pricing
Compare pricing of Zoho Desk vs Kapture CX with the following detailed pricing plan info. Zoho Desk comes in 4 packages: Free Plan, Standard, Professional, Enterprise. On the other hand, Kapture CX comes in 3 packages: Essential, Professional, Enterprise.
Free Plan
USD 0
Agent/ Month
3 Free Agents
Email Ticketing
Customer Management
Help Center
Private Knowledge Base
Predefined SLAs
Macros
Multi Language Helpdesk
24*5 Email Support
Mobile Apps
Standard
USD 14
Agent/ Month
Features from Free +
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP - Embeddable Self Service
24x5 Phone Support
Add-On ( Inr 300/Light Agent)
Professional
USD 23
Agent/ Month
Features from Standard +
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint - Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24x5 Chat Support
Add-On ( Inr 300/Light Agent)
Enterprise
USD 40
Agent/ Month
Features from Professional +
Live Chat
Zia - Artificial Intelligence (Beta)
Help Center Customization
Multi-brand Help Center
Advanced Process Management
Custom Functions
Multi-level IVR
Global Reports & Dashboards
Scheduled Reports
Contract Management
Validation Rules
Field Watching
Multiple Business Hours & Holidays
Role-based Data Sharing
50 Light Agents
Add-On ( Inr 300/Light Agent)
Essential
USD 20.82
User/Month/Billed Annually
Omnichannel Ticketing
Auto-assign Tickets
SLA Management
Data Import
Scheduled Reports
Detailed Dashboards
Complete Customer 360 Overview
Professional
USD 41.65
User/Month/Billed Annually
Includes Essential, Plus
Water-tight Ecommerce Integrations
Comprehensive Reports & Analytics
Social Media Integrations
Mobile App
Chat
Knowledge Base
24x7 Support
Workflow Management
Dedicated Account Manager
Enterprise
USD 69.43
User/Month/Billed Annually
Omnichannel Ticketing
Auto-assign Tickets
SLA Management
Includes Professional, Plus
Custom Reporting
Sandbox
IP Whitelisting
Custom Dashboards
Enhanced Self-Serve with multi-lingual capability
Complete Contact Management
Customized Ticket Disposition
Complete Workflow Management
Dedicated Account Manager
Free
USD 0
Per Month
Upto 3 Users
Live chat
Email integration
Messenger integration
iOS & Android app
Unlimited tracking
3rd Party integrations
Chatbots
USD 49
Per Month
All the Free Features
Unlimited unique reachable visitors/mo
Unlimited active chatbots
Chatbot templates
Visual chatbot editor
Zapier integration
24/5 Live Chat Support
Communicator
USD 19
Per Month
All the Free Features
Team departments
Live Typing
Viewed Pages
Live Visitors List
Permissions
Notes
1-40 operator seats available
24/5 Live Chat Support
Customer Support
The quality and timeliness of support are important parameters when comparing Zoho Desk with Kapture CX. Zoho Desk offers Email, Phone, Training and Tickets to its customers, while Kapture CX provides Email, Phone, Live Support, Training and Tickets.
phone
tickets
training
phone
live support
tickets
training
live support
tickets
Languages Supported
Zoho Desk and Kapture CX are supported in the following languages.
English
English
Hindi
Indonesian
Korean
Malay
Portuguese
Spanish
Thai
Vietnamese
English
French
German
Italian
Portuguese
Spanish
Typical Customer
The target customer base of Zoho Desk vs Kapture CX is mentioned below. Check which software fits your business requirements perfectly.
Freelancer
Startups
SMEs
Enterprises
Startups
SMEs
Enterprises
Startups
SMEs
Agencies
Video
To gain a better understanding of how these Zoho Desk and Kapture CX work, you can check out the videos below. Browse through the videos and make the right choice.
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