In search of the ideal Customer Service Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Zoho Desk versus Kapture CX. To get better insight, here’s how users have rated these products. Zoho Desk is rated 4.6 while Kapture CX is rated 4.7.
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SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Zoho Desk vs Kapture CX with the following detailed pricing plan info. Zoho Desk comes in 5 packages: Free Plan, Standard, Professional, Enterprise, Express. On the other hand, Kapture CX comes in 3 packages: Essential, Professional, Enterprise.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Zoho Desk and Kapture CX based on their key features and functionalities to pick the right one for your business.
- Ticket Management
- Knowledge Management
- Sla Management
- Community Forums
- Multi Channel Support
- Knowledge Base
- Alerts & Notifications
- Time Tracking
- Assignment Management
- Customer Self Service Portal
- Team Collaboration
- Call Recording
- Integrations
- Mobile App
- Customer Feedback And Surveys
- Ticket Management
- Knowledge Management
- Sla Management
- Community Forums
- Multi Channel Support
- Knowledge Base
- Alerts & Notifications
- Time Tracking
- Assignment Management
- Customer Self Service Portal
- Team Collaboration
- Call Recording
- Integrations
- Mobile App
- Customer Feedback And Surveys
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Zoho Desk and Kapture CX for better insights.
Awards
Zoho Desk and Kapture CX have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Service Software category.
User Reviews
Based on all the user reviews and ratings received by Zoho Desk and Kapture CX in Customer Service Software category, we've provided an average user rating for each software below. Zoho Desk has 81 reviews while Kapture CX has 11 reviews
Pros
Facilitate our output with their services; they offer a variety of AI support.
Posted by - LEVIS TAFON TEBO
Pros
User-friendly interface, robust automation, customizable workflows, excellent customer support
Posted by - Sooraj
Cons
Email help desk: nothing needs to be improved in Zoho help desk unless its something I never experienced.
Posted by - AyandaK Khwela
Cons
Your customer service is very good. How long we are living, but your service call is good.
Posted by - vivek anand
Pros
The text "Custom workflows" does not contain any grammatical errors and does not require any corrections.
Posted by - Sunil Kumar
Pros
Amazingly easy-to-use interface. My sales team has been using the sales CRM for a few months now, and we are seeing some great results.
Posted by - Ananya
Cons
The user interface is not as colorful as some other software. Not sure if its a con.
Posted by - Jayakrishanj
Cons
Sometimes feel bored.
Posted by - Priyanshu Raikwar
Specifications
Check out the specifications of Zoho Desk and Kapture CX. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Zoho Desk and Kapture CX. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
Video
To gain a better understanding of how these Zoho Desk and Kapture CX work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Zoho Desk and Kapture CX and learn how they operate. Explore the company name, its location, and more!
Adjetter Media Network Pvt. Ltd.
Bangalore
Alternatives
FAQs
What are the key features of Zoho Desk and Kapture CX?
Key features of Zoho Desk include ticket management, multi channel support, automations and workflows, knowledge base, customer self service portal, sla management, while Kapture CX offers features, such as ticket management, omnichannel support, automated workflows, knowledge base.
Zoho Desk and Kapture CX cater to which types of businesses?
Zoho Desk is suitable for Freelancer, whereas Kapture CX is suitable for Startups, SMBs & Enterprises.
Do Zoho Desk and Kapture CX offer a free trial?
Zoho Desk provides a free trial, while Kapture CX doesn’t offer free trial.
Which integrations are supported by Zoho Desk and Kapture CX?
Zoho Desk integrates seamlessly with Asana, Bigin by Zoho CRM, Kernel Microsoft Teams Migration, MailChimp, Pipedrive & Trello, while Kapture CX offers compatibility with 360dialog, Exotel, Facebook Messenger & Freshdesk.
Which is the better option between Zoho Desk and Kapture CX?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Zoho Desk has an advantage over Kapture CX.
Zoho Desk
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